Evolve Vacation Rental

I had never had an bnb and they made it simple and easy with great communication during onboarding and now whenever I need them. I recommend them.

Always helpful and easy to work with. Customer oriented. I have worked with them for 4 years and they have always been helpful

We enjoyed our stay everything was clean and comfortable and the pool was well kept we enjoyed our stay and we look forward to our next stay.

With several questions on the administrative end of our vacation rental property, Evolve staff was very prompt in responding.

As I said before I'm new at this and evolve has walked me through every step of the way. They have my process less stressful.

Park City, UT property. High demand for ski season. They set our rates on many days at $129. So we got terrible renters

Evolve is not for the home owner it is all set up for the renter so beware home owners. I have been with Evolve for a few years and in the beginning it was great, the renters were great, customer service was great. That is no longer the case, the past couple years have been a nightmare. You can not depend on the services they recommend. The cleaning service suggested in their network can not be trusted. I have had guests arrive to my house that was not cleaned from the previous guests. On one occasion the guests just trashed the entire house and had a dog. The cleaning people walked in walked out and said they no longer wished to provide service. Guest have also left reviews mentioning the cleanliness. I have dealt with many different people in customer service and they all the same, "we are very sorry to hear about your problem that very rarely ever happens" They do not support your rules you put in the listing, pets especially. Damage claim process is a nightmare. The now upgraded $5000.00 from $3000.00 per claim is a joke. Very short time to report any damage so if you are away from your property and can not get there in time your loss. Had an unhallowed dog a guest brought that caused massive damage. Chewed couch, bar, kitchen chairs and cupboards, When I filed a claim Evolved responded that it was normal wear and tear, even though I provided detailed chewed teeth marks. It was a fight to get to get a claim and still have damage. Background check is little or nothing. If referred to by another rental service no background check provided at all. I did a phone number search and found out a guest from Las Vegas was in the porn business. When I brought this to Evolves attention put me on notice for bringing up porn to them. However they allowed this person or persons to rent my home. Not to sure if my house is in the movies, not my genre. I have more but hopefully you get what I am saying. Evolves is all about the money, (the renter) not the home owner.

I have had my STR with Evolve since 2016.
Since choosing Evolve, not once have they disappointed in any transaction or communication.

My wife and I rented this property for a weekend in December 2022.

We woke up on Saturday to the house having dropped to 65 from 72 (it was in the low 20's outside). The guest contact came to the house and explained that the house had a heat pump and we needed to be patient. He never tsolved the issue of the dropping thermostat and it dropped into the 60's several other times. Most frustrating and dishonest; there was no dishwasher or outside grill despite the home being advertised as including them. Why would we want to grill when it's 20 degrees out? Because my wife and I had purchased over $100 worth of groceries to make home cooked meals. When we went to cook on Sunday, we discovered that the cooktop didn't work and went looking for the advertised (and invisible) outside grill. We texted and called the guest contact; however he never responded. The result, over $100 worth of wasted food and much more spent on meals.

The stay was disappointing enough but Evolve's absolutely uncaring approach is what has me sharing this. When contacting them about our frustrations, they said they will look for a settlement that will be fair to both parties. They asked for documentation. I was able to provide screenshots of my texts and calls to the guest contact that didn't respond. I wasn't able to provide pictures of a dishwasher and grill that didn't exist. Their very caring resolution: A $100 refund to be used towards another Evolve rental that I had to choose over the next 7 days; they seemed to amend this since my bank account has now been credited.

The final insult is that once they provided the "resolution" I said I'd be writing a detailed review. Not surprisingly, when I went on to my account to review my stay, the link is disabled.

This is a terrible company and I hope by posting this review, I can protect others from having similar experiences with Evolve.

He was very helpful. Explained that the pricing is prorated on possible rent moving forward. We need to look ahead when figuring nightly rental rates