Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Our property was fantastic. No complaints about that. I will say it was rather irritating that we were given incorrect punch codes to get into the place. They were codes that were over a month old.
Booking and communication was easy. The house was just as described. Clean, comfortable, great location.
My crew was working at the nearby Dollar Tree warehouse. So having the comforts of home always make it easier, and we thank you letting us use it. No complaints, it was an enjoyable stay.
Second time I have answered. Fix dryer vent put cover on outside outlet down by the stairs. Need instructions on how to work TV.
Would like brach chairs 💺
Overall it was satisfying 😌
All good except that both of the Queen bed frames squeaked very loudly when you moved in the bed...other than that, the place is great!
We have stayed at this rental several times and it never fails to please us. Spotlessly clean, and in a great spot right in the middle of all the downtown activity in Grand Haven.
We used VRBO/Revolve for our recent stay in Tempe AZ and it was a perfect experience. Everything was easy to use, fairly priced and convenient. We will definitely be using VRBO/Revolve again in the future for any trips we make.
Condo was just as described. Plenty of room. Kitchen was well stocked. Mattress was comfortable. It's walking distance to many restaurants and music venues. Beach access is only a couple of blocks.
Communication was very timely and helpful leading up to and throughout the rental experience. There were no surprises, which was comforting. Would definitely recommend.
Evolve Vacation Rental were super easy to work with! Thanks for making this experienc an easy one!
I've had a disappointing experience with the property management service for my Lake Tahoe rental over the past year. Despite hiring them to manage guest interactions, they frequently redirected guest inquiries to me, leaving me to manage the property. The local service company they recommended was often unavailable to assist guests, leading to further complications.
Shockingly, I discovered that our listing had been removed from Airbnb, which went unnoticed for months until a friend pointed it out. My attempts to resolve this with the management service were met with a month-long silence, only breaking after persistent calls and documented emails from my side. Even then, they failed to reinstate the listing on Airbnb, offering the weak consolation that it was still on VRBO and their own website.
This series of mismanagements has resulted in significant revenue loss, compelling me to seek a more reliable management company. Overall, my experience has been extremely unsatisfactory and far below my expected professional standard.
Smoke & mirrors! Bait and switch - run, don't walk away from this company
Lack of communication and poor business plan. I wouldn't recommend working with evolve with my worst enemy
Garbage company running a bidding scheme for rentals, listed same properties with mutliple prices and then cancelled our reservation. Horrible company
Hi John - we're very sorry to hear this has been your experience. We'd like to provide clarity that rates for properties may very across different platforms as there are additional platform fees that are considered when setting rates to ensure homeowners make a consistent income no matter where their home is booked. You will find the best rates by booking direct at evolve.com/travel. Additionally, we're sorry to hear of the cancellation that occurred and would be happy to look further into this for you. If you would like assistance, please do not hesitate to reach out to us on any of our social media networks.
This company took my money for what I thought was a nice condo/hotel rental, which turned to be a nightmare the room had dead roaches just laying around as though they were the ones on vacation. I was told I'd get the money back wich they lied. They only tried to give me $130.00 which was the cleaning fee smh. The room was $509.00 where is the rest of my refund. I stayed by no choice in the dump for not even a whole 24hrs. Because I had drove 16hrs with no other place to stay. The representative who's suppose to help me resolve this matter has been very hostile in his tons when speaking with me. I was told I may not get the rest of my money but he'll try lol this company is a ripp off and I'll post more pics of my dump of a room /cond. JOSH V. should be spoken to about kindness, empathy, customer service, patience, respect, responsibility
Evolve took the time to solve my issue and very promptly…… but they didn't know I had a problem? I stumbled upon my listing being suspended on Ary b n b by chance
For those considering choosing Evolve to manage your property as a short-term vacation rental, you should know what will happen: 1)Lots of bad guests will book your place. Your property will be disrespected & abused, again & again. Things will be broken, scratched, stained, etc. Rules will be broken. Why?, because Evolve does not hold guests accountable. Evolve has "insurance", and you get to experience that hassle. 2) Evolve does not care about reviews. Even BAD reviews. They just ignore them. I had more bad guests in 1 year with Evolve, than I had in 3 years total with 2 other properties using Airbnb, where you can see guest reviews and decide whether to accept or not. With Evolve you know nothing at all about who is inside your property. This industry runs off of reviews, how dumb to ignore them. 3) Lousy software. Very frustrating. 4) No contacts at Evolve for you, the owner, because you simply don't matter. Very slow response also. 5)Huge Penalty Fee if you have to cancel any booking, even in the distant future. In Summary, when I host again, I will use VRBO, or Airbnb, or another, but I definitely WON'T be using Evolve. I've learned my lesson. You have been fore-warned. Having "No guest" is Better than having a "Bad guest".
Great experience and great communication. Top notch vacation rental company. Thank you!
It was great. Clean, roomy and convenient for what we needed at the time. Host was very nice.
I have always found as an owner they are responsive to answering my questions in a prompt manner. I have maintained good attendance in my home. It does take time to build up a steady attendance.
This was such a cute house, very neat and clean. I would definitely stay here again.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Junaid - we sincerely appreciate you taking the time to share about your experience with us and are very sorry to learn that it has been anything less than satisfactory. You are correct that we redirect guests to connect with either the homeowner or guest contact. While we are happy to provide as much information as possible, we are unable to answer some questions that require "boots-on-the-ground" assistance, and therefore strongly encourage owners to have a strong relationship with their provider if this is not a task they wish to handle themselves. However, we are very sorry to hear that the recommended service provider was not a good fit. Additionally, we are disappointed to learn of the issue you experienced with your listing distributions as well as your frustrations with the support you received and will be sharing your review with our team for further discussion on how we can improve the way in which we address such concerns moving forward. We understand our services are not the perfect fit for all homeowners and do appreciate the opportunity we had to work together. We wish you all the best moving forward.