Evolve Vacation Rental

STEER VERY CLEAR OF THIS COMPANY! These employees will use specific terminology to trick their home owners into cancelling to save them from having to return the money involved in their "risk free guarantee". Recorded phone calls that they refuse to pull because they know they are wrong. Will not recommend this company to anyone as all they care about is their money, and going behind your back to take your money. They know they are wrong and my recorded phone call with their employee specifically doing the opposite of what I requested, just to steal the thousands of dollars they own me. A complete fraud.

Challenging but positive.

The staff (customer service) that has worked with us from the start till where we are now have answered all our questions in a timely fashion.

This company deserves negative stars. I wish I would have read all these negative reviews prior to booking. This company is a SCAM. I had a sudden surgery that limited me to attend my stay at one of there Airbnb's and they declined my reimbursement. Mind you the place had already been re-rented out for new years at double the cost within hours of canceling. GREED IS UGLY, upon booking it stayed a FULL REFUND was eligible within a 48 hour notice. I let them know 3 weeks prior. DO NOT BOOK WITH THESE PEOPLE.

Evolve has been very streamlined and good customer service - still trying to work out why diff platforms charge different nightly rates and hosts get the fixed rate set with evolve

I reserved a listing for 3nights. The site says air condition listed under the second amenity. I received an email the day before i'm supposed to go, Stating no air condition. I immediately emailed and said I have to cancel because I am very hot natured. After seven phone calls for the last five days, being left on hold multiple times for long periods of time, transferred repeatedly, being told to contact this person only to be told by that person they can't help me etc etc I am told I will not receive a refund. False advertisement as I took pictures of what the site says still says under the amenities IT SAYS IT HAS AIR CONDITIONING
Yet they still will not honor their mistake and give my $400 back.

Sewer backup in 1/2 of the house. But evolve advertises that they "fully vet" their properties for a great experience. Try to call them? Hah. You get cut off. Try to Email them? Ha. No responses.

Can not describe how much Happier I am with evolved compared to our prior management company. Very responsive and set us up to get The most of our property

Evolve has been a great partner for the last year. We have had consistent rentals and I love their reporting. They have also been very responsive to inquiries.

We made our reservation on May 31st and it was for July 09th. It was a nice home in Maine. Few hours before we left our home in CT, Kelly and the team from Evolve called and cancelled the reservation. No compensations were made and no help was offered to find another place. One family drove from MD to CT to join us and our pets already checked in with sitters. Kelly and the team couldn't care less. They asked us to find another place, within hours OR cancel the trip. These people have no heart and they do not know how to treat the customers. At the end, they said they could send us ~ $ 24 as a compensation, and ignored all the emotional distress the kids and we all went through. Our reservation # ref:_00D60KZ9P._5004P1wT9Db

I rented a property through VRBO and started getting email from "Evolve". It was a little bit confusing who Evolve was in relation to the property I rented. It would be helpful if there was text clearly and boldly posted on each VRBO property that has a connection to Evolve so that when I receive emails, I don't think it's spam. If I rented through VRBO why am I now dealing with Evolve. Very confusing.

I love Evolve. The three things I love most are the collection/distribution of revenues/taxes, the damage protection, and the phone connection to a live person.

However, I have one MAJOR grievance with their policy of allowing guests to out-right lie about their experience. To say untrue things about the property is simply not acceptable. And while I can rebut their comments, my Star Rating still takes a hit. I hope Evolve will review this policy and come down a little bit more fairly toward the homeowners.

Here is the objectionable policy:
"Listing sites will not remove a review simply because of a low rating or because it contains inaccurate information. Guests are allowed to share their opinion and describe their experiences however they feel it happened."
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Also, because I work with one of Evolve's major service providers, we set up new homes that are coming "on-line" with Evolve.
Because a home is new, and has not gotten ratings yet, we feel that ratings should be held back until a certain number of ratings come in, i.e. 5 or 10 ratings. Then all the ratings should be averaged together and dropped onto the listing. This prevents a low rating in the very beginning from adversely affecting the new home. They do this in other industries. It shows "too soon to be rated" instead of stars. This would help insure the success of our service partners, homeowners and Evolve.