Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
We have rented in Outer Banks for 30 years, we have had good and bad rentals but never anything like this. The place we rented was so filthy we actually had to cancel our vacation booking and leave. I could spend 3 pages telling you about it but the real issue is that Evolve is controlling what reviews make it on the site which tricks renters. We never post negative reviews but did this time to help protect others. Although 3 of us did, none of the reviews made it onto the site. You will find they are keeping it at no reviews. We had dried puke on the floors, owners toiletries in the bathroom, clothes in washers, dirt everywhere etc... We rented it as we wanted an outdoor shower and grill. As you can see neither were usable. Pictures are worth 1000 words and this is only a fraction of the pictures. We sat around for almost three hours waiting to make sure they would cancel. Owner blamed Evolve, Evolve blamed owner. End of the day it was our time wasted and vacation ruined. I see Evolve on the rental ever again and you can guarantee I run the other way. Zero offer to help us find another property after driving over 3 hours to get their despite us asking for help and saying we would pay the difference.
The last tennants that were in my condo smoked on the lanai when it is clearly marked in out condo listing that smoking isnt allowed anywhere in our unit. When I called Evolve to complain they just said theres nothing they could do about itthere should be an additional charge to the tennant to pay for extra cleaning as I had to pick up cigarette buts and burnt match sticks from the lanai floor.
Recently I had like the third issue with my Evolve recommended cleaning partner that I was trying to resolve. I first texted to resolve the issue and I was making progress with the first customer service person (Bryan) who responded. But then, every time I texted back, I got a different Evolve rep - and every time, I had to start from scratch by verifying myself as an owner and starting all over with the issue. Finally, after about 5 people, I gave up and called the following day - where I had to start from scratch all over again. If text problem resolution is an option you offer, I think that's GREAT! But there needs to be a system in place to prevent frustrations and inefficiencies like the one I encountered. It is a waste of your customer service reps' time - as well as a waste of mine. And when there is already a problem at hand, the inefficiency is quite frustrating.
Since then, I have encountered helpful people via the phone and email - but I've noticed your response time is not what it used to be - and again, there seems to be no common database where your reps updated themselves on the issue before asking the owner the same questions all over again. I have filled out the survey online - now almost a week ago - for a new housekeeping partner - and still have not gotten a list of my options. Additionally, I asked to have text and photos revised to more appropriately represent my rental to guests and the response time has not been as good as it was in the past. All in all, I really love Evolve - but since you asked, this is my honest feedback.
Thank you -
My overall bookings are sooooooo far down from my history with my previous management company. I was renting about 95-98% of every month. As it stands now, I've only had a handful of Evolve rentals in over two months and I have absolutely nothing on the booking calendar. For the future. It is really starting to worry me.
Prior to joining Evolve about a year ago I self managed my AirBnb and VRBO listing. The past winter my house was the fullest it's ever been and my revenue went up since I wasn't having to manually adjust prices.
My only complaint is the inability to set different rules for different periods throughout the year. For instance, while I only had a 3 night min during the ski season I could set 7 night min stays over the holidays and select specific check in nights. This prevents a guest from booking 8 nights and capturing Christmas and NYEs.
Overall it was a good experience. It was a longer process than I had anticipated because Evolve would not even schedule the photographer until the tub was actually in and that meant waiting a week until after the tub install to do that step. And, the listing couldn't be changed to reflect the installation of the tub until after the photos had been taken and submitted to Evolve. We probably lost about three weeks of potential guests due to the delay. But, while there seemed to be unecessary delays, everyone was professional and the photos and listing are nice. Thank you.
I have only been an Evolve client for 5 months but in this short time I have been very satisfied with their service. We had an issue with a renter who wasn't satisfied with the resolution to a problem and Evolve handled the situation very professionally and in a timely manner.
We had a relaxing stay! The home was very comfortable and location was excellent for exploring around Tampa. We loved cycling around Davis Islands.
We enjoyed our stay at this amazing home. It had everything we could possibly need. Communication with the host was easy and he was very helpful. Beautiful area to visit.
We thoroughly enjoyed our time at the fire house. It is a great place with a fun, quirky vibe. It was clean and check in was easy. Definitely will be back.
This was a very positive experience. Information was provided, communication was easy, staff were friendly, professional, and helpful.
Renting a large well equipped house to gather the whole family is very special. Evolve provided us with a great pet friendly property that met our needs and worked out perfectly.
Excellent stay. Very clean and comfortable. Enjoyed the location with access in every direction. It's was a perfect stay for our whole family. We will be back!
Off the beaten path. A relaxed setting. Beautiful landscape. A caring host. There is plenty of space to stretch out. Deer and birds can be seen outside.
I attached an updated Welcome Book that had the correct GATE CODE which is *0131? ( NOT 2222 from 2021).
Anyway, Victor directed me to send it and create a link - I have no idea how to do this. Is it not possible for you to substitute the NEWER version on your website?
Thanks for your help,
Bev Schopmeyer
The Evolve/VRBO platform is my go-to site for travel dates exceeding 2 days in one location.
Always great choices, good rates and transparency. And good communication.
We found the Opal House in Ely MN on evolve and had one of the best stays ever! The house was like going back in time to a luxurious past in the incredibly cool small town on the edge of the Boundary Waters wilderness.
Evolve rental has been wonderful to deal when we unexpectedly had to change our dates due to an unexpected medical issue. Very helpful and understanding. Was much appreciated during a trying time.
3 grandchildren, son, & my husband & I traveled for family gathering. We enjoyed hanging out and playing games. Having kitchen with snacks available was key to comfort. Beautiful setting on the lake.
People rented my house for a 3 day birthday party with 20 people with video proof... no ability to charge extra or take care of cosmetic/wear and tear stuff...
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bev - thanks so much for taking a time to leave us a review. We took the time to look into your listing and see that the gate code has been updated within the check-in information that our mutual guests will receive. We apologize for any miscommunication on the matter and are glad to know the issue has been resolved.