Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Easy and updated information to make our trip wonderful
Great location. Home was clean and supplied with the necessities for a comfortable stay.
We had a great stay at this condo. Everyone was comfortable and the beds are great!
My only concerns are that the bathroom sinks weren't draining well and the downstairs shower pull is difficult to use and needs an update.
There's plenty of extra pillows and blankets which was so nice and plenty of space for everyone.
You do NOT want to do business with this company. I have had my vacation rental listed with them for almost two years. My rental is owned by my IRA which means that the rental income has to be deposited in to the IRA custodian account. Evolve was able to handle this for a year and a half but now say that they can't deposit to an IRA custodian any more and are canceling my listing. Horrible, non-progressive company who cannot seem to work outside of the box in pursuit of resolution to system processing issues. HORRIBLE!
Evolve Vacation Rental is everything you need for your rental property business great experience with our recommendations customers service providers the best rates and prices for your home being with them for years now and I love it
Great customer service and company to work with the value of service is excellent for your business and your listing overall quality and professional
Evolve does nothing to manage the property. They don't even help if there is an issue. They take 10% from the owner's split and 10% from the tenates split. When there is an issue, they pass it back to you to deal with. You are better off renting the home directly through a VRBO or Airbnb. Don't give them your money since they don't do anything to deserve it.
Requested an early check in and the unit was not ready. Requested a key for the ski locker and never received it. The sauna downstairs did not work. This dishwasher in the unit was not attached to the counter, Nice upgraded unit and convenient to the lifts.
Snowmass was pleasant and Aspen is over rated
Working with Evolve was very easy and we were very pleased with the home. It was exactly as advertised and we totally enjoyed our week there. One issue we had that I am not sure is linked to our stay and dealings with Evolve is my identity was stolen the day after we checked out of the Laveen Village home.
I would not have thought there was a connection to Evolve or the home, but one of the actions the thief took was to open a Dave Debit MasterCard in my name. The partner bank for the Dave Debit MasterCard was Evolve Bank and Trust. Thought you might like to know this information in case there is a connection.
Randy DeGier
Finding a VRBO property in the middle of Pt Loma is fabulous. Great restaurants, marina facilities, views, ambiance,all within walking distance and only 10 minutes from the airport!
The home was very spacious for our group. The bonus/entertainment rooms downstairs were a huge plus for the 4 grandkids. The home was very well equipped from the kitchen to the linens. Would book this home again. The only negative I have- and I sure hope y'all can improve on this- the communication between the renter and you is lacking. With VRBO, Airbnb and other smaller rental companies, communication is immediate! With Evolve, that part is not good, enough so that I will try to stay clear from booking through Evolve again.
Thanks,
Kim
This company is horrible to work with. They canceled the stay with just a day or two notice just to spite the owner. They ruined a large family's stay for the summer. Any company that would do this is unethical. We will be sharing this with our networks far and wide. Do NOT book with this company, you will regret it.
Hi there - we're sorry to hear this was your experience. We can assure you that it would never be our intention to cancel a booking to spite an owner. There are many penalties involved with cancelling a reservation and we do everything within our control to avoid cancellations. We'd be happy to look further into your reservation and provide more information on what happened, but we do not currently have enough information with your review to do so. If you'd like to chat further, please feel free to reach out to us on our social media channels and we're happy to dig a bit further into this.
The Evolve team has been there for us from the start-up of our STR business through our growth. The team has been knowledgeable and willing to listen to our requirements while giving us great advice and support. I would highly recommend Evolve for anyone looking to super charge their STR business!
The cabin was very comfortable and clean, it had everything I needed. My wife and I enjoyed seating outside by Firepit. The restaurants were few minutes from the cabin and other activities which it was great.
I booked a house in Toquerville UT with this company through airbnb. Due to weather, I had to change the booking. I was 3 hours late of the 48-hour period for rebooking. Because of this, they would not work with me at all. Therefore, I lost the entire amount of the reservation cost due to 3 hours! It was incredible. They wouldn't even let me rebook to any other date (I was extremely flexible on the rebooking). Nor would they refund me any portion of the cost. With so many other vacation rentals available in the area, I recommend that others go elsewhere. This company will not work with you at ALL if there is any change of plans. This was the worst customer experience I've had in a very, very long time. This company is more interested in profit than in doing the right thing with its customers.
Hi Jan - thank you for taking the time to share your frustrations with us regarding the cancellation policy. We do our best to work with both the guests and the homeowners in these situations to offer flexible options, but unfortunately do have to maintain our policy in most cases to ensure the homeowners do not lose the income for the dates that have been booked. We appreciate your feedback on how this has impacted your experience and will be sure to share your review with our team.
We have used Evolve service since October of 2019. We've had customers that had party that Evolve has taken care of, Evolve has also taken great photos of our home 2x since we have updated our place. I feel Evolve tries to take care of us.
As a homeowner I have found Evolve to give excellent customer service. I am glad I cose Evolve to be my partner.
My husband and I had a wonderful weekend with getaway at this beautiful cabin. The advertisement is exactly as the cabin is.
Terrible from start to finish. This is an example. I've sold this property and have let you know twice but I'm still getting things like this. If anyone asked me I will say to stay away from Evolve.
Hi Sheila, we are very sorry for the misstep on our end and any inconvenience it has caused you! For context, we invite any customers that have had an recent interaction with Evolve to leave us a review. We appreciate you letting us know you of the issue and wish you the very best!
Rented a place for a week thru Evolve. ******* The Granada, Dunellon, Fl Around $2800. Pictures were decent. When we arrived the home was in a bad poor neighborhood. Entrance to home looked. Like it has not been cleaned in years. We enter the home and it smelled like old mold. To make a long story short. The furniture was very old and dingy. Linen looked like it has been there for years. Old. Pots and pans. Rusted appliances. Broken glass, Bad Bad plumbing. The home had bot been cleaned in a months. If your going to Rent. Clean the drawers, the closets, The BBQ grill. Repalce the old. Old. Pillows. Get decent sheets and towels. This lady is a slumlord. Do not rent thru Evolve and VRBO for this. Property.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bruce - we sincerely appreciate your feedback! We're sorry to hear about the issues you experienced with the locker key as well as the sauna. We're also bummed to hear we were not bale to get you into the unit early. As much as we know our team and the owners want to be able to work with guests on early check-ins, it is unfortunately not always possible for the turn over crew to make this happen in between guests leaving and arriving. We hope you enjoyed your overall stay and time on the mountains. We hope to have the opportunity to host you again soon!