Evolve Vacation Rental

We enjoyed our stay in Kona. The condo is located in a great area, close to everything. It was stocked with everything we needed. We especially liked the camping chairs, washer and dryer, and extra towels. The only thing that was confusing was the key box. We arrived very tired, late at night and couldn't see the dark keypad above the door, only the easily seen key box. We kept trying the code and couldn't open it. We started to panic and finally saw the dark key code pad. I think the key box should be removed to avoid confusion! It got a little warm because the air conditioner is set at 77, but there were plenty of fans.

Customer service needs some improvement, the agents are not helpful and rude. There was no compassion for my frustration of not being able to find the condo and I was left feeling quiet stupid after I was given a "well duh". I gave 3 stars because although we had a rough start with the customer service the rental was very pleasant!

We rented a house for eight people in Maine to visit Acadia. They called us at 6pm the night before and told us they had double booked the house so our reservation was canceled. They offered us another house that was THREE HOURS from Acadia, on an island, accessible only by ferry, that we might be able to get our car on if we made reservations in advance. We called them and they told us to check AirBnB! We were lucky to find anything in the area for eight people on short notice. Nearly ruined our vacation. I'd give them zero stars if I could

If I could provide 0 stars I would. Evolve has completely hurt our short-term rental business to the point where we had to sell our property and get out of it altogether. The two largest incidents were that they miscalculated over $700 in missed taxes they never charged the customers, then as we talked to them about correcting the issue they told us we were essentially out of the money ourselves. The last straw was finally when we had a guest not cancel, not notify us at all that they weren't going to be staying over our peak season (Christmas week) totaling nearly $600 for a few days. We then got a chargeback despite Evolve's rental agreement stating no refunds with no notice and then they pulled the money back out of our accounts. DO NOT ever work with Evolve. Vacasa is a much better alternative.

We had a terrible experience with Evolve vacation rentals. Their after sales support is abysmal. It takes forever for them to address any issues and the support staff have no empathy. They were pushy and unhelpful, even when we told them we were canceling the contract, they didn't even try to find out what went wrong. We frequently experienced issues with our Airbnb listings going offline. It was only when we brought it to their attention that they attempted to fix the problem, but it always took them 2-3 days to do so, resulting in lost revenue for us. Additionally, they mishandled the photos of our listings by swapping them, which could have been perceived as misrepresentation and bait-and-switch tactics by the guests. We highly recommend looking into other options, such as Hostaway or Lodgify. They offer all the same features at a fraction of the cost.

We had a guest cancel two days before Christmas, ( day they were supposed to check in) and they receive a full refund from Airbnb, our management company Evolve did nothing about this! Our property is $600 per night at a non-holiday rate. To allow a guest to block a booking calendar for two months and then back out at the last minute and receive a full refund is a slap in the face to property owners/hosts!
Our property books every holiday for the last 4 years and now our home sits empty because of a last minute cancelation with a full refund. This is 0 support for hosts, allowing guests to manipulate the system if they choose. A 50% refund should the max a guest should receive for a last minute cancellation.
Airbnb and Evolve will never support a host yet hosts are the backbone of their business. We have been hosting 2 properties in Philadelphia for over 4 years, if you aren't ready to do all the leg work yourself in vetting guests you will have issues with hosting on Airbnb/Evolve.

There was an error in believing the Evolve charge was fraud in my credit card… as I booked it through VRBO, Evolve vender was not recognized. Within minutes, the mistake was corrected by myself. Evolve let the paperwork sent to them by my credit card company sit on a desk for weeks, thereby holding up releasing the funds to the homeowner. It took 3 calls and about 2 hours of conversations between all parties to determine the holdup of payment to homeowner. By the way, causing her to have penalty fee from her bank, which I reimbursed her for out of my own pocket. No explanation from Evolve to explain why paperwork had not been filled out despite ALL parties agreeing the charge for rental stay was valid. I rent very often through VRBO, but if it's an Evolve managed property, I will NOT choose to be involved with them. Egregious and sloppy handling of a simple mistake with a simple solution to rectify.

We rented a house in Palm Desert for the month of March and it was a HUGE disappointment.
The place was a dump and I am angry.
They would not heat the pool as they said it was too expensive BUT we rented because of the swimming pool.
False advertising and we paid $8,000,00 US and $11,000.00 Canadian. Shame on YOu!