Overview
Evolve Vacation Rental has a rating of 4.5 stars from 983 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
I booked through VRBO which had fees as a third party service, and Evolve's fees were for being the fourth party in the transaction. The house we rented was fine, but ended up being very expensive for a short visit.
The home is exactly as described, with a beautiful and functional kitchen and living space and four bedrooms. The main bath is large and very clean. There is a second bath in the back bedroom with a bowl sink and barn door that worked ok but aren't practical. The outdoor area and screen porch were awesome bonuses! This house truly is only 5 minutes from the beach and around the corner from restaurants and grocery. Perfect!
This was a great experience. The house was great and the host was very responsive. Communication was very good. They let me know everything I needed ahead of time and were quick to answer any questions
I was told that I would receive 50% of the payment for a guest who had booked <2 weeks in advance and canceled 2 days in advance. The funds were not delivered. I called and spoke to two people from Evolve about the missing payment and both said I was entitled to it. When I called a third time, I was told that, since the bank got the deposit back for the guest, I would receive nothing. This is the first negative experience with Evolve in the year I've worked with it.
A group of 12 enjoyed a relaxing weekend away. This house had everything we needed and was located by the beach boardwalk for easy access. Clean and well kept. We would book again for future trips.
My listing pics from Evolve included my neighbors' dock which was misleading and they would not change it. I received complaints from customers on this and Evolve wanted me to refund my part of the earnings. Customers would find complaints to try to get a refund on the cleaning fees to compensate for the multiple high fees Evolve would charge them and Evolve would side with the customer on the fabricated complaints. Evolve would charge a low nightly price on my property along with their multiple high fees from the customer.
This company are scammers and they won't pay for the property damage. Refused to pay for damages and just keep playing games to not reimburse me for the damage that was done by the tents. And they are very cheap I canceled my account with them because I can't trust them anymore with my property
Hi Mean - thank you for taking the time to leave us a review. We're disappointed to learn that you are no longer partnered with Evolve and are sorry to hear of any frustrations with damage claims that may have contributed to this decision. While we are more than happy to always work with owners to settle damage reimbursements, there are certain steps our team must take in order to approve a reimbursement request, similar to an insurance company. If you have any outstanding claims that you would like assistance with, please feel free to reach out to us directly on our social media channels and our team is happy to look further into your case. We appreciate your feedback as well as the opportunity to work together and wish you the very best moving forward.
We listed our home with Evolve for 5 years. The customer service was typically subpar and occasionally horrendous. We stayed with them to keep our AirBnB reviews and for their damage reimbursement policy. In 2023 they made changes to the reimbursement policy that basically made it worthless to us. At the same time, they laid off so many workers that customer service was nonexistent.
Hi Katherine - thank you for taking the time to leave us a review. We understand that the recent transition within our operations have impacted our service levels at times, but are confident that the changes we have made will allow us to provide the service our valued owners and guests deserve moving forward. We're disappointed to hear this has been your experience and sincerely appreciate your feedback on what opportunities we have to improve upon. While we understand that our services may not meet your needs, we do appreciate the opportunity to partner with you and want to ensure you receive our support. Whether you decide to stay with Evolve, or transition away from our partnership, please do not hesitate to reach out to us at any time on our social media channels and we are more than happy to assist.
I've been with Evolve for 12 plus years with two listed properties. Been through the growing and development stages with Evolve and myself as a homeowner. Couldn't be more satisfied with Evolves service and expertise. Second to none in my opinion.
I've been with Evolve for a number of years and appreciate their services. When I've had a need, Evolve rises to meet the need. They are constantly changing to meet the need in the market. With their assistance I am a 4.98 host in the competitive Golden, Colorado market
I booked 7 days in Tampa at one of their rentals. I paid and it went through. Two days later Envolve canceled our stay with no reason. Envolve also kept processing fees that should not be kept since they canceled, they shouldn't take any of my money... I think I'm going to take them to court to get back my fees. I'm really disappointed in this company..
Business has been extraordinarily slow. My life has been very fast & full of many tasks & responsibilities. I finally took the opportunity to look at various websites to see the information listed. One of the ladies that worked for me, went online to review postings Info & discovered errors.
I finally took the opportunity to look at various websites to see the misinformation on the sites.
After receiving a good email stating that the problem was corrected. I was delighted.
The next day I got an email from Fabu with very confusing & disturbing information. It blew my mind.!
Therefore, I & spoke with Allison one day &, on another day spoke with one other whose name not remember. They both took care of me.
I've been assured that everything will be taken care of & they'd follow up with various sites to have the information corrected
Hi Maxie - thank you for taking the time to share your feedback with us. We're sorry to hear of any errors that occurred within your listing and are glad to hear that you have been reassured by our team that your concerns will be addressed. If you find that you are still in need of support on this matter, please feel free to reach out to us on any of our social media channels, or open a new request within your owner portal and we will be more than happy to assist.
DO NOT SIGN UP!
With Evolve Vacation Rental *******@EvolveVR https://evolve.com
HORRIBLE customer service, rental insurance is a scam, fees change for renters constantly. Renters & owners get screwed!
Mismanaged fees and rates all 5 yrs!
Rented to minors who had parties, allowed pets and smoking against our wishes.
Underbooked our season this year only 1/2 the nights of the past 3 years.
Underperformance on rates of more than $100/per night on our whole season this year as well!
THE WORST!
YET,
They stand by the "dynamic pricing" and "review team's" adjustments on performance...
As the "performance" and "success" teams both told me!
Tried to call the manager/owner for resolution, no return call. (2 months)
Hi Helen - thank you for your feedback. We're disappointed to learn that you have been less than satisfied with our partnership. We understand that our services do not meet the needs of all properties and homeowners and do appreciate you taking the time to share how your experience could be improved. Additionally, we would like to offer a gentle reminder that our Property Protection Plus program is not a replacement for insurance. For future reference when filing a claim, please be sure to refer to this help desk article to ensure all steps are followed so that our team is able to efficiently assist you:https://help.evolve.com/s/article/What-damages-are-covered-by-Property-Protection-Plus
Thank you again for your review - we look forward to any opportunity we have to work with you to improve our partnership.
Admittedly, I hesitated to utilize Evolve for my vacation rental property. Before deciding, I checked and double-checked, comparing services, reviews, etc., with various Vacay rental companies. I had numerous conversations with the rep, Jackie Z., who demonstrated patience, knowledge and a customer-friendly demeanor each and every time we spoke. Fast forward, I am Totally Pleased with my decision to utilize Evolve for my Vacay rental needs. Admittedly I'm a stickler when it comes to customer service. However, from A-Z, ALL of Evolve's services has been nothing less than outstanding. I had a few situations with guests, and each and every time, the customer service proved to be proficient, knowledgeable, and understanding, providing a super timely response and solution to the issues...first class service. I am very happy with my decision to partner with Evolve for my Vacay rental needs. My experience with Evolve services has earned a high rating...no regrets!
I've only had a good experience with Evolve, and I assume I will only get better. I'm just starting out and they've helped me all the way.
We had great trip. The house was perfect, with plenty of seating, gorgeous view from sunroom windows, great kitchen and very comfortable mattresses. Extremely accommodating host. We hope to go again!
Evolve has been great from the start. The onboarding process was easy and pain free. Once all of that was completed the day to day processes are excellent. They have marketed my property, addressed any issues and that are timely with their responses. I am delighted with Evolve. I have recommended them to my friends.
I rented a cabin listed by evolve in broken bow ok.where I go several times a year.Worst experience I have had in my 4 years of going to broken bow.The A.C was out in the cabin I rented I contacted Evolve and was told by there staff my cabin didn't come with central heat and air.There was no propane to use the grill.After finally getting in touch with the cabin owner who confirm Her cabin did come with central heat and Air it was to late to have a tech come out.I wasn't offered a apology I was never brought any propane.and 2 weeks later no refund.590.00 stay was offered 137. That I have yet to receive Sad Don't rent cabins or anything from this company.
Hi Regina - thank you for your review. We're disappointed to hear that this was your experience and that you are less than satisfied with the resolution that was provided. We do our best to find fair and reasonable outcomes for both guests and owners with the evidence provided to us by both parties, and we understand that the solution may not be what you were hoping for. If you would like to reach out to us in a direct message on any of our social media networks, we would be happy to chat further and dig a bit deeper into your reservation. Thank you again - we look forward to the chance to connect further.
As a homeowner of vacation rentals I have been incredibly disappointed and angered by Evolve. They have been insulting and are legitimately excited to give away my income to fraudulent vacationers. I would never ever recommend Evolve to anyone who wants to have a successful short-term rental business.
Hi Heather - we appreciate you taking the time to leave a review although we are saddened to hear this has been your experience. We'd like the opportunity to connect further and offer our support. We've sent you an email to gather more information and discuss the matter further. We hope to hear from you soon.
I've been using Evolve services to rent my vacation home for 2 years. I hesitated at first because their services sounded too good to be true. They allowed me to try their services for 3 months and if I wasn't satisfied I could cancel. I'm so glad I gave them a try.
They took great pictures of the property, they advertised on different websites and they kept me booked. They have 24/7 guest support.
They are very prompt and professional with their responses. I'm not very good with the computer but when I have a problem they are so eager, patient and kind to walk me through areas I'm struggling with.
I love that they send out reminders of guests arrivals, and ways to strengthen their core values, and prompt payments. When I have a guest/owner related problem, they see to it that there's a fair resolution.
I love working with Evolve. They are a supportive team and I get personal time to do the things I love to do.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeremy - thank you for taking the time to leave us a review! We appreciate your feedback regarding fees and understand the impact additional service fees can have on the overall cost of your stay. We'd like to offer a friendly reminder that you will always find the best rates for Evolve properties when booking direct through Evolve.com. Thank you again for trusting Evolve with your travel plans - we hope to have the opportunity to host you again soon!