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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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The only reason I didn't give it a five star was because a stray dog for some reason has been here and barking at 4:00 in the morning. Not sure whose dog it is as it didn't have a collar. Friendly dog though. We didn't feed it or give him water hoping he would go home. The parking is up a hill so it would be hard if you had more than one boat to hook up to electric. The place is exactly as listed.
We stayed in this place for four nights, and were pleasantly pleased with everything about it. The hosts were amazing, the location far enough away for quiet nights, yet close enough to town. We highly recommend this home for your older family, (the decorations are not suitable for young children).
Great place to stay! Minutes to Lake Tenkiller. Big carport for the boat. Very Clean and a nice welcome basket! Loved it! Definitely stay again.
Our stay in this property exceeded our expectations. It was spotless, cozy, quiet, comfortable and had everything we needed and more! The owners are delightful and added extra touches to make us feel welcome. Fresh fruit, a basket full of snacks, ground coffee and again, MORE! The kitchen had everything! We would definitely stay here again and highly recommend this guest house.
Recently I had like the third issue with my Evolve recommended cleaning partner that I was trying to resolve. I first texted to resolve the issue and I was making progress with the first customer service person (Bryan) who responded. But then, every time I texted back, I got a different Evolve rep - and every time, I had to start from scratch by verifying myself as an owner and starting all over with the issue. Finally, after about 5 people, I gave up and called the following day - where I had to start from scratch all over again. If text problem resolution is an option you offer, I think that's GREAT! But there needs to be a system in place to prevent frustrations and inefficiencies like the one I encountered. It is a waste of your customer service reps' time - as well as a waste of mine. And when there is already a problem at hand, the inefficiency is quite frustrating.
Since then, I have encountered helpful people via the phone and email - but I've noticed your response time is not what it used to be - and again, there seems to be no common database where your reps updated themselves on the issue before asking the owner the same questions all over again. I have filled out the survey online - now almost a week ago - for a new housekeeping partner - and still have not gotten a list of my options. Additionally, I asked to have text and photos revised to more appropriately represent my rental to guests and the response time has not been as good as it was in the past. All in all, I really love Evolve - but since you asked, this is my honest feedback.
Thank you -
My overall bookings are sooooooo far down from my history with my previous management company. I was renting about 95-98% of every month. As it stands now, I've only had a handful of Evolve rentals in over two months and I have absolutely nothing on the booking calendar. For the future. It is really starting to worry me.
The home was clean and comfortable. Great location to everything that may be required with easy access to all major routes in the area. Park area right behind the property was perfect for walking our dog. It was very clean with everyone picking up after their dogs have done their business. We would rent this property again.
They fallow the rules and leave the house very clean and in order we hope they come back soon
Customer support is always quick, efficient and professional. Every time I need to contact Evolve, their support team is outstanding.
After booking my rental through VRBO, I thought I would be in touch with the owner. But unfortunately, when I messaged who I thought was the owner there was no response. I was simply trying to get recommendations for our upcoming trip. So I messaged again and still no response. I had to search for a number for the listed property management company, Evolve, because the one listed was not a working number. After finally talking to a customer service agent they told me after I receive checkin details, I will have contact with the owner. But that was three days before our trip and we were never able to rent a golf cart or make certain dinner reservations. The point of VRBO or any other owner rental service, is to communicate and rent from the owner who has experience and suggestions with the area you are booking your stay at. Evolve did a poor job with communicating and at one point I thought I was being scammed. From now on I will only rent from owner properties, NOT management company properties. I will never rent from an Evolve managed company again.
It was a great place! I would stay there again! It had everything we needed for our stay.
Great location - close to "Old Town" downtown Scottsdale and a very quiet neighborhood.
Beautifully upgraded kitchen, bathrooms, laundry room, living/dining room, and bedrooms. Very clean and comfortable.
Fantastic backyard for relaxing or entertaining.
This was a delightful rental house. I will rent this house again on my next trip to Scottsdale, AZ!
I'm very pleased to be with evolve as all I have to do is set back and let evolve do the work
I have been with evolve since September the middle of the month and so far very pleased with the results
Everything about the stay was easy and we had no problems. Loved the decor and amenities! Was a great location for our annual spring training trip.
As an owner, I switched to Evolve after being with another company for a few years. My income went up dramatically the first year I was with Evolve. Also, their communication is very prompt and helpful. I would highly recommend that other owners use them.
I love their model which blends owner independence and service. Keeping the fees to 10% is vital for me.
A few of us 60 year olds went on a guys golf trip and stumbled across this gem of a place. It had everything you could ever need and the outside sitting area with TV and pool were amazing. Highly recommended!
The reservation process and accommodations were both satisfactory. There was only one issue with the townhouse and it was quickly resolved by property management. There was a lot of traffic noise. The management can't do much about that but it could be pointed out in the property description. The neighborhood itself was very quiet. The property was conveniently located to attractions, shopping, etc.
Everyone is so helpful and considerate as a homeowner they truly work for you. They are the best.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Liz - thank you for your feedback. We are sorry to hear of how this impacted your stay and appreciate you taking the time to share your feedback. We are consistently looking for opportunities to enhance the guest experience, and we will be sure to share your feedback regarding pre-stay communication with our team for further consideration. We hope you were able to enjoy your overall stay and again, appreciate your review.