Evolve Vacation Rental

Evolve has been great to us! We have been with them for one year now and they have handled our property rental very well. Customer service is outstanding, and I am not hesitant to reach out to them at all for any assistance I need.

Overall, I recommend Evolve to others. You just have to understand that they have very inflexible processes and policies. It is obvious that their people are trained to give canned answers and they are not trained to apply common sense. I had one situation that finally got escalated to someone who was very helpful and resolved the issue well. But in other cases I could not get escalated to a person with any flexibility. But as long as you understand that going in, they do a good job and they obviously have a process and system that works well most of the time.

I like the rate analog. But I struggle because once you apply a minimum, it is the same going forward, so smart repeaters find the rate in the low period and rent
It for a high use period. Would rather have a calendar based rate system.
I also struggle with the one price fir all rentals for the property protection insurance. My guests who are renting a ine bedroom pay the same as guest who rent a 10 bedroom. That needs to be prorated.

The Evolve communication team after reservation, before our stay and upon leaving was great. We knew how to check in, had clear directions and duties and understood how to take care of the place. The location was exactly what we wanted: in the mountains with a great view, a wonderful great room and comfortable beds and bedrooms with privacy. Hot water and plenty of blankets for snuggling.
Only suggestions: Would have been nice if they told you ahead of time that you needed to bring firewood there, probably should have thought it through, but kind of caught us off guard and there weren't directions to nearest firewood location, which would have been nice. Only other thing is that our review of us had all 5's except "follow directions" which we did to a T, I called to ask them to fix it or clarify it and have not heard back.

Overall very professional and clear, we enjoyed our stay very much. Wish there would have been snow!

The place was amazing! By far the best we have stayed in so far in the Fayetteville area! Evolve was very helpful and accommodating when I wanted to extend my stay a couple more days! Couldn't have asked for better service, care or rental.

I was told that Evolve had tools and marketing strategies that would get my property booked during the off season. The professional pictures and listing Evolve did were very good but we didn't get a single listing during the 90-day trial period. We also wanted help finding a housekeeping service. The Evolve representitive I spoke with was under by 50% on his estimate of what their partner cleaners would charge. We tried one overpriced partner who did such a poor and incomplete job that we asked her crew to come back out and finish. They completed the job but she fired us. We called the only other partner on the list that was in our area and were told that they were not taking new properties in our location.

I rented a house with evolve and their " owner support" is basically non existent. They are there just to use your property for their gain. I had a client that rearranged all my furniture including an antique desk that was broke, a love seat leg that was broke. They never flowed through with the renter and ignored my repeated attempts to remedy my loss. Completely ghosted me. They could care less about your property and your losses.

I have just listed my property with this company and have been stressed out completely. Had guests stay at my property and had a party and then disputed charges. I can understand if this happens 1 time, but his has happened twice back to back. Evolve does not verify the guests in any manner is what i have learned. Do not use this company to manage your property. They do not even have insurance to cover these kind of situations. If they have coverage, then they need to have a better system in place to verify the guests. Even a state issued photo id to verify would work to avoid a lot of these issues but they don't even have that in place. They verify owners with photo ID, why not guests.

I hope there was a way to give this company a 0 star.

If you are an owner and plan to rent your property don't waste your time with Evolve. They do not listen to you, they have no concept of what place rent for and do not respond to your questions when presented to them. They use Airbnb and Vrbo to rent your property. Just do it yourself directly and cut this joke of a company out of it. Don't believe me just look at all the super bad reviews they get.

Place was not cleaned when arrived after driving 14 hours… reached out to a manager who said" ma'am you're on vacation stop being irate, it's a Sunday evening at least you didn't get a machine! ZERO STARS! This company is pure crap!

Be aware, very aware. They ENFORCE the house rules like no other. EVEN if you talk to the owner and get permission to vary from the rules. The owner will go back on his/her word and say, "you agreed to the rules." You can't even have day guests over if it exceeds the capacity limit of the home. I thought this company was a good alternative to VRBO and AirBNB...nerp.