Evolve Vacation Rental

Every employee knows how the entire company works they know the answers to your questions and get the right person without calling back or dropping the call while transferring. Highly trained good people and they continue to help grow our business every month.

Never have Evolve as your booking company.
It charges you 10% just to get your money without doing anything for home owners.
Not very intelligent in processing problems, slow in response, always allow guests to do whatever.

Never have Evolve as your booking company.

It charges you 10% just to get your money without doing anything for home owners.

Not very intelligent in processing problems, slow in response, always allow guests to take advantages and never care about home owners.  Just suck your money through your properties while doing nothing for you.

Don't put your properties in danger.

Their staff are rude, unhelpful and had no basic skills to manage anything.

We booked a home for a golf trip. During the trip a chair fell apart while my wife was sitting in it. The chair had been previously repaired, as we found wood glue slathered all over the bottom of the chair. Evolve has GHOSTED us after we let them know of our findings. Multiple emails over a 3 week span and no responses. Avoid this company and all of their rentals. They are CROOKS.

Evolve makes renting and managing the finances easy. Any problem I've had they take no responsibility for the problem. They also take too much control of the rental rate and really push back when I want to change it. Getting reimbursed for damages is always a big challenge due to their time and documentation requirements. Occaionally I haven't been to the property to notice damage within their time requirements so then they refuse to reimburse my expenses.

I booked with VRBO, but then Evolve took over! What a mess of overcharges, mistakes and multiple phone calls and errors that they wouldn't listen to. They charged my card for almost $2,400, I had to cancel to get the proper credit. I rescheduled the same property again but on AirBNB and the same rental was $1512, they then cancel on me and let me know 4 days before the arrival that the owner is doing maintenance and cancelled the weekend all together. Will never use Evolve again! I ended up booking a last minute rental, cheaper, better and without a terrible experience of Evolve.

Totally unprofessional. I booked 2 months in advance and they cancelled my reservation without warning saying that there was a "scheduling conflict." They require full payment up front and the policy is that I wouldn't have gotten a full refund upon cancelling after 48 hours or something of making the reservation, yet they'll will cancel the reservation on me with zero notice and zero consequence. On top of that, they hold on to my $800+ for 30 days interest free while I am left to find a new place for my vacation that I've planned with other family members that have reservations at other places nearby without the benefit of more availability and the lower pricing available when I booked 2 months in advance. Now I am left to find a more expensive place in a location apart from my other family members who have booked other places. Terrible customer service with no regard to their customers and the inconvenience they cause.

We have used Evolve to market our camp for one year now. So far we have not had any issues. However, most of our renters have come through VRBO. We like to maintain our property ourselves and we don't rely on Evolve to do that. We are in the New Hampshire area and they are based in Colorado. We hired Vacasa the first summer. They are great if you need a full service property management company. If our renters are in need of assistance we are available to get the job done.

Evolve has a very simple platform to access and manage your rentals. Their team over communicates and they are excellent to work with. While you cannot prevent challenges with your guests, Evolve makes the process easy.

Booked a rental 48 days prior to arrival only to be cancelled 17 days before..."due to a double booking error". I had already took of from work made all of these plans in the town of the rental. This is very disappointing because this was my wife's and I anniversary weekend

At approximately 04:30 local time on January 2nd, 2023 a member of our group was awakened by a squirrel running over his bed in our rental in Bessemer MI>. This caused a general stir and lack of sleep in the rest of our group. Once everyone was up and about at approximately 05:30 it was decided to pack up and leave this property. Squirrels can carry rabies and we decided not to test our luck with that. In looking for my temporarily misplaced car keys, I removed a cushion from the love seat in the living room where I found evidence that the squirrel (or squirrels) had been in this house previously. There was shredded paper, a leaf and a maple tree seed pod under the cushion. These things do not naturually occur in love seats. I feel we are owed a refund for two nights as we considered the house unsafe. Evolve returned less than 1 night's rental. They said I did not provide "documentation". At 4:30 AM, in a house with a squirrel in it, who thinks to take pictures?

Everything has been good. My only issue is I have had several very excellent Guests, we would like to give them excellent reviews. How do we do this?
Also, where can we see the reviews our guests leave for us, and if they do not leave a review, how do we solicit one?