Eventbrite

We've used them for years -they went from free to $150/month and they charge for listing free events. Terrible customer service -no number to call customer service.
For paid tickets -they dont refund the customer the full amount either. They keep the $6 fee on top of the $150/month -dont use... try a different ticketing platform.

From an events organizer point of view - Dont use them -try a different platform.

There is no way to obtain customer support unless you use the sheet they provide you. There is a clear error in there system related to my account and I cant get a hold of anyone to help. I think this might take the cake as the worst customer service I've ever experienced, since it DOESNT exist. Unless of course you are planning an event and want to make them money.

I am an event producer and have produced 45 events and festivals over the past 3 years. I have tried all their services and feel that Eventbrite is a RIP OFF. 1st of all they are charging you a percentage and their fees are already high. Now they are also charging a per event fee or a monthly fee. I have one thing to say: F OFF, you have lost my business. I will build out the ticketing on my site.
Plus their marketing suit is worthless, I tried it and spent a few hundred dollars with 0 return.
GREEDY

The event The Unreal Garden was a total scam! It was horribly overpriced and so disappointing! It was actually embarrassing! I will never go to another Eventbrite event. EVER! Stay away from there events. The reviews are terrible and I wished I had looked at them prior to buying tickets.

Order #*******129 for $62.34 purchased on Mar 2,2024

Event information:Saturday, March 2,2024 from 11:00 AM to 8:00 PM (MST)

Littleton CO

I would give a minus 5 is there was an option. There is no way to get customer support from Eventbrite, they only have chats, where you get contradicting information every time. After over a month, we still have not received payment for the event we organized and it's not clear if they will ever pay or just steal from us.

Their paypal and steal your money, i even got a real ticket on the eventbrite app, but i wont use them ever again. Nauti parrot in fort myers wont let me in and im not paying another penny for entrance, the dispute takes two weeks, so im just out money. Disgusting.

Eventbrite used to be fantastic. Then at the end of 2023, their brilliant engineers decided to revamp their entire eventbrite from editing to marketing and now it takes a lot longer to post and their email marketing consistently reads, "import is taking longer. Please check back soon" and it never imports your list. Their customer service is terrible. After struggling to finally find the option to "chat" you'll be on hold for a long time waiting for responses and their chat doesn't allow a feature to send them screenshots. Instead they ask you to go to an outside website and set an account just to send them a screenshot. Really sad to see how Eventbrite has literally died in the last year. I cancelled my premium service with them and I won't even post there anymore. Don't waste your time or money. Hopefully they'll be in bankruptcy soon.

Our church never received two event payout checks that the company said were sent. Checks were then "reissued." Both finally arrived. The first check was cashed but the bank declined the second check. What is going on with this company? I used Eventbrite in the past when it was free and never had problems. Still waiting on the payout for our second concert after a month! Seriously questioning using Eventbrite in the future! Beware if you want your proceeds right away!

Attention all ladies! DO NOT ORDER YOUR TICKETS OFF THIS SITE ITS A FRAUD! Me and my cousins and friends paid to go and they took our money we wasn't aware about any Cancellation at all! I called a number off the site a guy picked up and told us we supposed to receive a email we didn't receive anything! I am so disappointed... we arrived to the place it was a prom event me and my family wasted our time and money going to a event never happened... I will never purchase a ticket off of eventbrite again!

Horrible customer service
No phone number and won't allow a refund for Covid - like do you really want me to be inconsiderate and infect everyone at the new years party and further more ruined my new year even more

I would give them a negative rating if possible. No emails are monitored and there is no way to stop being charged recurring fees after ordering a single event. Help center is utterly useless. Avoid using unless you enjoy having to deal with incompetence and non-existent customer service.

Not only is it an over complicated terrible app, but when you have problems there's no help to call. I ordered tickets, confirmed my email as it asked, clicked the link they sent to me find that I "had no tickets" can't get a refund or call anyone to speak. Terrible app, would never use for my business

Kevin Hartz is the co-founder and chairman. Read an email that was cruel and unprofessional. After seeing his attitude and response to Riley Gaines, I will no longer use eventbrite. There has to be better companies that don't treat people in such a cruel way.

These people are either totally dishonest or completely incompetent. I paid $175 for an event that I cannot get into because they never sent me a link. Their website just sends me around in circles -- no way to join even though I have my registration number. Clicking on the "This event is live, join now" link gets me a page that says "Sorry, this page is unavailable." I've e-mailed the organizer, who hasn't responded 15 minutes later because, I'm sure, there are many of us having the same problem. Needless to say, I DO NOT recommend Eventbrite for anything that's at all important to you.

Keep your data safe by not buying tickets here. I have reason to suspect EventBrite has very poor data security as my credit card was leaked right after using their site. I barely use the card in question so I was notified extremely fast when fraudulent purchases started being made.

Scammers, took time off to travel out of state to go to a concert and showed up to an empty place to people telling me the concert is non existent even though it still shows tickets online. They should be shut down $#*!ing joke

Cancelled event, refunded all but two tickets. Last two tickets purchasers card has been cancelled, cannot issue refund. There's no way to speak with someone from Eventbrite, just chat. Chatted with someone who told me Eventbrite's policy with no fees for cancellations is not true, she did not understand nor comprehend anything I said. I want money deposited to account so I can refund customers money. At a total loss how to refund money or get money that Eventbrite is holding.

Paid 90$ for a vip couples ticket. Event opened 30 mins after start time. Ran out of the free liquor within 20 minutes. Didn't have anybody at coat check apon arrival after almost 3 hours they tried to charge 10$ for coat check. Litterally no seating if you didnt buy a booth 0/10 would save your money and stay at home

Dry disappointed. Paid 80$ for an Easter event today in Medina. It was only for kids but had to pay for adults too. They quickly ran out of eggs during the hunt. This left many kids including my own with empty Easter baskets. There was only a few things to do besides this. The prizes and gifts were all based on how many empty eggs you collected. My children didn't even have the opportunity to hunt because there was a line to get into the hunt. And once the eggs were out we were turned away to go back to the same three activities. Sand boxes. Easter bunny pics. Or drawing. My money was wasted and my toddlers hunting experience ruined.

I have had enough of eventbrite events, I attended 3 and there were a disaster,! A Christmas costume contest were no one from the organizer shows up to the latest last Saturday, an egg hunt without eggs for the kids, in a park in coconut grove, hundreds of kids were disappointed and some of them even crying, they don't care about the legitimate of the events, so basically you don't know what you gonna find, It can be an scam or nothing, so be aware of the events that you attend while using eventbrite

Purchased concert tickets. When showed up for the event about a month later - could not even get it! My tickets would not scan at all, management could not even find my purchased using my name and ID! So someone sold me either fake tickets or sold the same tickets on multiple sites and someone else used them before me. Cannot get any refund or even a response from Eventbrite! Scam company

This site is good for invitations on free events, but does have limitations which would be expected since it's free.
However, if you are organizing an event and collecting registration payments, the charges are ridiculous, hard to track and pay-outs take too long.
I would not recommend this site on a professional level.

Site is helpful with event details and ticket purchases. Only negative is that I purchased 3 tickets and the event was cancelled. I reached out to eventbrite several times to get a refund or some type of credit and still have not had a response. Very dissapointing