NFL Shop EuropeReviews 28

Ordered several products to give as Christmas presents back in October. Received only 4 out of 5 items, with one having a really bad printing. Contacted customer service immediately to get it fixed. It has now been three months of emails, communicating with different customer service employees every email, trying over and over to explain what happened and what the previous guy wrote, and still it is not fixed. It has actually been no response for a few weeks, so I am probably beeing ignored. Stay away from this shop.

I placed an order and after a month talking to an unfortunate customer service that laughs at their customers, they kept my money and I never received my order or gave me a solution to anything by keeping my money and I ran out of a Christmas gift.

Late and only partial delivery. No reaction whatsoever to repeated requests for information and help. No answers to Emails; no call-back. 5 days promised for delivery. I have now been waiting for over a month for the presents for my kids and have still not received everything. The few delivered packages were partially damaged. No reaction to this information either.
All in all a total dissappointment and absolutely NO service whatsoever!

If I had a zero star option, I'd mark that. I ordered an item in November. I was told it shipped on Dec 6. It is now the 12th of Jan and STILL no item. Their answer? It's still "in transit." Bull. Don't order from this site. Ever. It's a scam. Their items cost A LOT especially when you don't ever get them.

We placed an order 6 months ago and paid for it but we still have not received the item. The customer service is a joke, and it is impossible to get any answers from them. They simply do not respond. It is an utterly disappointment.

Was told several different dates for my item then after all the waiting I just get a refund. No email explaining the situation. Joke!

Their customer service is either not replying or not helping, after months of writing ive given Up on getting my money back for some products i never received

I also made a purchase last month as a late Xmas gift to myself but only to receive the goods faulty with lumps and a bad defect that won't subside.
I sent countless emails since beginning of Jan 2021 but no reply.

The best thing you could do is call your bank and file a dispute because they are being unprofessionally and broke several policies under the Consumer Rights Act 2015 Law.

I got my bank involved in 2 similar issues and now I am getting my money back

Unable to get resolution on problem despite many attempts. Continually passed off from one person to next from "customer service".
Received jersey with obvious faulty manufacturing - followed instructions sending many photos of issue, however they then "move the goalposts" because they said they are unable to see problem - ridiculous! They then ask for item to be sent back at my expense - just a ploy to delay, make things difficult and hang on to my money longer.
I can completely concur with the reviews of others. Avoid at all costs.

Wrong size of personalised jersey received, I have contacted customer services 3 times, providing confirmation of my original order showing size ordered, no response! I have contacted them requesting a response to my email, still no response, it just does not get worse than this! I also have a second order which should have been delivered on 04. 11. 20, not received! So disappointed after I have spent so much with this business!

I ordered a New England Patriots helmet for my sons Christmas on the 3rd of December. It was a 1-3 working days delivery but I still haven't received it. It is fully paid for. I phoned daily for two weeks, with each agent as bad as the previous. I was not called back when promised, I was told lies, I was hung up on (although at no point was I ever nasty or aggressive). I tracked the parcel myself with Yodel who were equally as bad and established it was signed for at 12.08 on Friday 20th December. I had a glimmer of hope that my son's "Santa Pressie" may actually arrive but that was never going to happen. Although I explained the urgency on each call nobody called me back and the item never arrived. I chased it until the 23rd and then knew i had done all I could. I have been in touch by email since for an update but the reply I got was barely English and gave me no update what so ever! I have never deal too with such a terrible company and would like to thank them for spoiling my sons Christmas. Do not use this company unless you are happy to be dissatisfied.