NFL Shop EuropeReviews 28

Haven't recieved the Viking salute to service hoodie I ordered, just like most goods it wasn't cheap, Im now out of pocket £100+, customer service has been dire to say the least, lack of replying to emails, refusal to acknowledge that the item hasn't been delivered, no despatch notice, no delivered notice (yet order online says complete) avoid this company at all costs, you'd be better off flying to the US and buying over there instead, the worst company I've ever had dealings with. Not even worth the 1 star!

I ordered an item from this website at the start of July. At the point of ordering it stated 7-10 days delivery time. When I got the email confirmation it said 1-3 days delivery. It is now 15 heading for 16 days since I ordered it and well passed the birthday I ordered it for. I used the track my order option and it stated there was no order associated with my account so I emailed customer service. I received an automated response stating that I would get a response within 24 hours. It is now close of business on day 2 and I still have not received a response so it is now heading for at least 48 hours and I am not holding my breath. Terribly dishonest company

I ordered in the beginning of June, sent the things back that I didn't want to keep on my expenses, got the information that the parcel is back at the shop... it's mid July and I am still waiting for my 70 refund.
Customer service is horrible. Scripted response mails, on the phone there is no coming through to an operator.
I am mailing the provided mail adress constantly and no one addresses the issue that the company still owns me the refund.

I placed an order for over 100 Euros, and was expecting to receive it within 14 days. After 18 days, I emailed letting them know I had not received my order. They responded in an email saying I could either request a resend or refund. They asked me to please confirm my delivery address. I responded back by email with the delivery address. And they responded asking me to verify my shipping address again. Instead of this unproductive back and forth, I decided to call instead. The customer service rep was not friendly, or very helpful, and also asked for my billing and shipping address, which I gave to her. She immediately said that a refund was not possible, and neither was a resend. And that they could not be held responsible for shipments not received. Unbelievably shady. I spend over 100 Euros and received nothing. She said my only option was to wait for the shipment to be returned to them (up to 30 day wait), and then I will have to pay again to have it shipped. Outraged, I insisted on a refund, as my trust in them was completely demolished. She refused. I asked to speak to a supervisor. She kept me on hold for several minutes, then came back and said they would send me a new shipment as a goodwill gesture. Thank you, I'll take it, however it really doesn't change my opinion of them as of now. I will never order with NFL Shop Europe again. I will wait until I visit the US to purchase NFL merchandise there. Completely untrustworthy company and terrible customer service. It's really unfortunate, as my partner is a huge NFL fan that can never have too much NFL gear. Their loss.

The worst! I bought a gold edition panthers hat, got sent a standard bears hat... As a Panthers fan, I really have no use for a bears hat, so I sent it back. They no longer had my hat in my size so, get this, they gave me a partial refund. Partial!?! I was furious! I sent them an email asking for a full refund, they responded that that is what I had gotten. Their initial email clearly stated it was a partial one! Do you think I'm an idiot? I kept emailing them, telling them exactly what they owed me. In the end I got some of what they owed me back. Still waiting on the rest. Disgraceful company! Bought my hat from New Era, they sent me the right one! Will never buy from NFL shop Europe again!