Gillian B.

I ordered a New England Patriots helmet for my sons Christmas on the 3rd of December. It was a 1-3 working days delivery but I still haven't received it. It is fully paid for. I phoned daily for two weeks, with each agent as bad as the previous. I was not called back when promised, I was told lies, I was hung up on (although at no point was I ever nasty or aggressive). I tracked the parcel myself with Yodel who were equally as bad and established it was signed for at 12.08 on Friday 20th December. I had a glimmer of hope that my son's "Santa Pressie" may actually arrive but that was never going to happen. Although I explained the urgency on each call nobody called me back and the item never arrived. I chased it until the 23rd and then knew i had done all I could. I have been in touch by email since for an update but the reply I got was barely English and gave me no update what so ever! I have never deal too with such a terrible company and would like to thank them for spoiling my sons Christmas. Do not use this company unless you are happy to be dissatisfied.