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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I placed my order and it got shipped the same day and showed up a day earlier than expected.
I had a problem with tracking a shipment and the staff as on top of it. I had answers within the hour.
This part fit perfectly. Arrived quickly too. User friendly web site for sure.
You Tube video showed part numbers I needed. Worked Perfect
I now have three trailer hitch mounts. The one I received put together easily. I soaked it with exterior enamel spray paint like I always do. With a hitch stabilizer it is rock solid for my three action packer containers on the back by class C motorhome. I keep firewood in the two outside and hose/cords. Nice welds. Thanks.
Lots of options, decent pricing, and verification to make sure I was getting the correct hitch for my vehicle.
Experience was great, I had been searching for a hitch and found what I wanted.
I think they look awesome! No shipping damage (even though FDX delivered to the wrong house we got them). I installed them myself with no issue thanks to the youtube video from e trailer (THANK YOU!) it was easy and they came out great. I don't think that would have been the outcome if it had not been for the installation video on you tube so again thank you for taking the time!
Needed some interior replacement LEDs. Site was easy to search and had what I needed in stock. Shipped within a couple days.
It was very easy to do. Your team of experts makes it a simple and confident purchase. Thank you, and a Shout out to Jesse M. For his assistance.
Product came in a efficient time frame.
Part was right in line with other vendors on cost.
Best place to order from. Always great products and fast shipping
No problems—accurate descriptions, shipping & all information.
Fast shipping. Excellent experience. I always recommend you to my friends and family.
Product arrived in a timely manner but does not fit this vehicle as advertised.
Good shopping tool. This site helped. Thank you. Continue your service.
Received the other parts i ordered but thought i ordered the wrong ones prior so i called and got Will.
Easy to find parts and reasonably priced.
Last product I bought from trailer (solar panel) is solid and is still working great after several years
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members