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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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Oklahoma
1 review
0 helpful votes
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Broken trailer
December 28, 2024

Prompt on exactly what was needed. Prompt on deliver, parts fit as they should thanks etrailer!

Date of experience: December 18, 2024
North Carolina
1 review
0 helpful votes
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MAXXFan lid Operator Assembly
December 28, 2024

The lifting assembly had cracked and would not open the vent. I found the instructions didn't work for me the vent would open but would not close. Found that I had to adjust the open point manually. Works like new.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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I was in a bind for time from another vendor losing my order of replacement pipes for my jacks. The website was so descriptive and easy to find exactly what I needed. I was so surprised with how quickly my order arrived. I will keep eTrailer.com bookmarked for all future projects.

Date of experience: December 18, 2024
Oregon
1 review
0 helpful votes
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I trailer hitch for 2024 Jeep Wrangler
December 28, 2024

Tight fit had to use floor jack to get it into position. Tight fit but good.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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In the end it was good
December 28, 2024

I placed my order which I desperately needed to get power back to me and my kids in our travel trailer a thousand miles from home and paid $100 to have it overnighted, by 10:00 a.m. the next morning I still had no tracking information and when I called, they told me that it looked like there was a problem with the billing code matching the credit card. I corrected it immediately and they got it sent out again, but if I hadn't called, it would have just been sitting there in limbo with nobody telling me.

Date of experience: December 18, 2024
Indiana
1 review
0 helpful votes
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It was exactly as I was expecting.
December 28, 2024

The spec's and fit were spot on. Great customer care and service.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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Order and delivery
December 28, 2024

I received my package two days after I ordered! Fast and easy! It's a gift for my husband for Christmas. I am sure he will love it

Date of experience: December 18, 2024
Minnesota
1 review
0 helpful votes
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Excellent support. Excellent videos, excellent pricing. Ease of ordering and shipping policies.

Date of experience: December 26, 2024

Excellent support
December 28, 2024
Previous review

Excellent support. Excellent videos, excellent pricing. Ease of ordering and shipping policies.

Date of experience: December 18, 2024
Idaho
1 review
0 helpful votes
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Great company!
December 28, 2024

You are the only place I can find this part and your website was easy to use. The manufacturer was out of stock but the winch strap was essential for our snow removal. This company not only had them in stock but the shipping cost was very reasonable and the timeline to receive them was extremely helpful. Only 3 or 4 days and we had one of the straps and was back in action!

Date of experience: December 20, 2024
Wisconsin
1 review
0 helpful votes
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Great minus USPS
December 28, 2024

Etrailer has always been great, but would love an option of having another delivery service which more dependable (perhaps is available but did not see an option to change). Even though recent purchase was during the holidays, the USPS is always inconsistent and overall slow in its delivery. Would not mind to pay a little more in shipping for a more efficient and reliable delivery service.

Date of experience: December 18, 2024
Washington
1 review
0 helpful votes
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Great customer service
December 28, 2024

We have ordered a number of items from this place and have always been satisfied. Customer service is great, shipping is fast. And I mean fast. Annnnd, prices are easy on the wallet compared to other places. This kind of service is vastly becoming a thing of the past as I am sure most are aware of. They know how to gain repeat customers.

Date of experience: December 18, 2024
Pennsylvania
1 review
0 helpful votes
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Costumer experience
December 28, 2024

I bought a 4 destar 15x5 x5 trailer rims, and I really happy with them and the service and delivery 100% fast thank you guys

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
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Needed some trailer tires
December 27, 2024

Got some trailer tires, perfect experience.
Site navigation 10/10
Checkout 9/10
Cart memory 10/10
Shipping confirmation 10/10
Shipping arrival 10/10
Product delivery 10/10
Product description 10/10

Date of experience: December 17, 2024
Minnesota
1 review
0 helpful votes
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Great resource for trailer parts
December 27, 2024

This review is for parts I purchased to upgrade my 12' utility trailer. Specifically, I added a tongue-mounted toolbox, a spare wheel holder, and wheel covers. I have also used e-trailer for various parts to support our Jayco travel trailer. In all cases. We have received the parts quickly and at a competitive price. The customer service has been very good. I would not hesitate to recommend e-trailer to others looking for parts for their trailers or related items.

Date of experience: December 17, 2024
California
1 review
0 helpful votes
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Great videos
December 27, 2024

Shopping was very easy. We had two choices for our vehicle, with great comparison of features on site. The installation videos were very helpful. Also had quick delivery.

Date of experience: December 17, 2024
Pennsylvania
1 review
0 helpful votes
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Great customer service
December 27, 2024

Customer service following through on all aspect of the order was very helpful.

Date of experience: December 17, 2024
Missouri
1 review
0 helpful votes
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Good company,good product lines
December 27, 2024

Good company used them many times, no problems at all.product used have been great quality and fit for purpose.no issues and recomend company to all friends

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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All went smoothly with the order and shipping was on time as quoted.

Date of experience: December 17, 2024
California
1 review
0 helpful votes
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Good transaction
December 27, 2024

The order was placed and with great information available for the decisions. Good transaction. The order was shipped promptly with a tracking number provided. I received the order in the fastest possible manner. I will order from this company again. The product was well packaged to protect it.

Date of experience: December 25, 2024
Rhode Island
1 review
0 helpful votes
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Fast shipment
December 27, 2024

Thank you very much for your fast shipment the item and receive shortly after I ordered!

Date of experience: December 17, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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