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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Prompt on exactly what was needed. Prompt on deliver, parts fit as they should thanks etrailer!
The lifting assembly had cracked and would not open the vent. I found the instructions didn't work for me the vent would open but would not close. Found that I had to adjust the open point manually. Works like new.
I was in a bind for time from another vendor losing my order of replacement pipes for my jacks. The website was so descriptive and easy to find exactly what I needed. I was so surprised with how quickly my order arrived. I will keep eTrailer.com bookmarked for all future projects.
Tight fit had to use floor jack to get it into position. Tight fit but good.
I placed my order which I desperately needed to get power back to me and my kids in our travel trailer a thousand miles from home and paid $100 to have it overnighted, by 10:00 a.m. the next morning I still had no tracking information and when I called, they told me that it looked like there was a problem with the billing code matching the credit card. I corrected it immediately and they got it sent out again, but if I hadn't called, it would have just been sitting there in limbo with nobody telling me.
The spec's and fit were spot on. Great customer care and service.
I received my package two days after I ordered! Fast and easy! It's a gift for my husband for Christmas. I am sure he will love it
Excellent support. Excellent videos, excellent pricing. Ease of ordering and shipping policies.
Excellent support. Excellent videos, excellent pricing. Ease of ordering and shipping policies.
You are the only place I can find this part and your website was easy to use. The manufacturer was out of stock but the winch strap was essential for our snow removal. This company not only had them in stock but the shipping cost was very reasonable and the timeline to receive them was extremely helpful. Only 3 or 4 days and we had one of the straps and was back in action!
Etrailer has always been great, but would love an option of having another delivery service which more dependable (perhaps is available but did not see an option to change). Even though recent purchase was during the holidays, the USPS is always inconsistent and overall slow in its delivery. Would not mind to pay a little more in shipping for a more efficient and reliable delivery service.
We have ordered a number of items from this place and have always been satisfied. Customer service is great, shipping is fast. And I mean fast. Annnnd, prices are easy on the wallet compared to other places. This kind of service is vastly becoming a thing of the past as I am sure most are aware of. They know how to gain repeat customers.
I bought a 4 destar 15x5 x5 trailer rims, and I really happy with them and the service and delivery 100% fast thank you guys
Got some trailer tires, perfect experience.
Site navigation 10/10
Checkout 9/10
Cart memory 10/10
Shipping confirmation 10/10
Shipping arrival 10/10
Product delivery 10/10
Product description 10/10
This review is for parts I purchased to upgrade my 12' utility trailer. Specifically, I added a tongue-mounted toolbox, a spare wheel holder, and wheel covers. I have also used e-trailer for various parts to support our Jayco travel trailer. In all cases. We have received the parts quickly and at a competitive price. The customer service has been very good. I would not hesitate to recommend e-trailer to others looking for parts for their trailers or related items.
Shopping was very easy. We had two choices for our vehicle, with great comparison of features on site. The installation videos were very helpful. Also had quick delivery.
Customer service following through on all aspect of the order was very helpful.
Good company used them many times, no problems at all.product used have been great quality and fit for purpose.no issues and recomend company to all friends
All went smoothly with the order and shipping was on time as quoted.
The order was placed and with great information available for the decisions. Good transaction. The order was shipped promptly with a tracking number provided. I received the order in the fastest possible manner. I will order from this company again. The product was well packaged to protect it.
Thank you very much for your fast shipment the item and receive shortly after I ordered!
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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