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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,207 reviews

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Texas
1 review
0 helpful votes
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Outstanding
January 3, 2025

Great customer service and timely processing with delivery...

Date of experience: December 24, 2024
Missouri
1 review
0 helpful votes
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Always Great
January 3, 2025

I always get what I expect great service at a great price. The towbar cover is more sturdy and fits better then the blue ox cover that I had before that I had got off Amazon.

Date of experience: December 24, 2024
Oklahoma
1 review
0 helpful votes
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Good selection and received my parts in a timely manner. Thank you

Date of experience: December 24, 2024

So Far So good.
April 8, 2024
Previous review

Ordered Parts Received Parts "Why do I need 50 Characters?"

Date of experience: March 29, 2024
North Carolina
1 review
0 helpful votes
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Great results
January 3, 2025

Easy to order, received exactly the right product very quickly. Allowed us to go on a Christmas ski trip!

Date of experience: December 24, 2024
Virginia
1 review
0 helpful votes
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Have used E trailer several times and provided links to your website to several others. One suggestion, the information part of the website, like trailer wiring diagrams is very hard to find using the internal search system, I can find it only by using google outside of e-trailer.com, your diagrams are the best, so preffer to use them over the rest found in google.

Date of experience: January 5, 2025
Utah
1 review
0 helpful votes
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Fast service!
January 3, 2025

Very good experience. Item was just what I ordered and came quickly

Date of experience: December 16, 2024
Georgia
1 review
0 helpful votes
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Good fit and fast delivery
January 2, 2025

Item arrived 3 days after ordering it. Super good quality. I will definitely be ordering from them again

Date of experience: December 23, 2024
Virginia
1 review
0 helpful votes
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Trailer tire purchase.
January 2, 2025

I ordered a replacement tire that matched the other three tires. I was pleasantly surprised when it came quickly and was in a box. Did not expect that.

Date of experience: December 23, 2024
Arkansas
1 review
0 helpful votes
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Trailer stabilization Havks
January 2, 2025

Always great, awesome people, fast delivery, they will always be my go to place to get trailer supplies

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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I don't typically leave reviews
January 2, 2025

I ordered ac units, they came. I have nothing else to say about it.

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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Old Sears xtreme carrier
January 2, 2025

We passed down our old cargo carrier to our son, but found out one of the hinges was broken. After a ton of internet searches we went with etrailer, and couldn't be more happy with the experience.

Date of experience: December 23, 2024
Pennsylvania
1 review
0 helpful votes
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Fast delivery
January 2, 2025

Very easy to order and got exactly what I wanted. Very helpful website to pinpoint what I need. Thank you.

Date of experience: December 23, 2024
Florida
1 review
0 helpful votes
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Couldn't be happier!
January 2, 2025

Ordered the side steps for my husband's new Chevy Colorado. He installed them himself and they are fantastic. Very impressed with the free shipping and the sale price. I will definitely come back in the future.

Date of experience: December 23, 2024
Wisconsin
1 review
0 helpful votes
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Fit like a glove.
January 2, 2025

4 bolts and it was on. Super simple and instructions were spot on.

Date of experience: December 23, 2024
North Carolina
1 review
0 helpful votes
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Honda Hitch
January 2, 2025

On time, as ordered. Good trouble free ordering. Pleased with overall experience

Date of experience: December 23, 2024
Georgia
1 review
0 helpful votes
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Quality Product.
January 2, 2025
Updated review

Customer service was helpful in answering my questions about the product. Website easy to find what I wanted. Received the vents & they look like an exceptionally quality product. Unfortunately I am returning them. I found it impossible for me to open the vents. The video I watched made it appear easy but I suppose I don't have the hand strength to open them so am reluctantly returning.

Date of experience: December 23, 2024

Website is easy to use & checkout was easy
December 23, 2024
Previous review

Website is easy to use & checkout was easy.

Date of experience: December 13, 2024
North Carolina
1 review
0 helpful votes
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It is a great hitch receiver and arrived the same day we picked up the new car we purchased it for. The packaging could have been a bit better. The end pieces were poking out of the box and inturn got the paint scraped off. So I had to hit it with some Rustoleum. Maybe wrap the pokey bits in bubble wrap for future heavy orders. My 2 cents.

Date of experience: December 23, 2024
Nebraska
2 reviews
0 helpful votes
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Great product and service
January 2, 2025

Have ordered several times from etrailor and have always been pleased with their products, prices, and service.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Quick & easy! Thank you! Very fast email replies with my problem. The issue I had was my own faulty wiring issue. Customer service was great & quick!

Date of experience: December 30, 2024
Tennessee
1 review
0 helpful votes
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2022 Ram 1500 Classic
January 2, 2025

Great experience as always.
Perfect fit. Great price.
Etrailer does a great job at keeping the customer informed on the delivery process.

Date of experience: December 31, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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