etrailerReviews 18,895

I asked a question reference radial vs bias trailer tires and I finally got an acceptable answer from etrailer. Great to deal with

Jameson took the time to provide detailed information, explanation and gave 2 options for a hitch fitting my application. This reinforced information I was educating myself with and is greatly appreciated!

My question was answered satisfactorily. Still trying to decide on what hitch as I would prefer one that does not have a large bar hanging below the rear bumper fascia. I may be looking for something that does not exist.

Well I am a believer in the reviews. I ordered my locks and am waiting. I appreciate my questions being answered but I just called in and got my needed answers. Based on the ratings to my right, it looks like the team needs to do some damage control.
You might want to personally address these people and see what the problem is. For now, I am just waiting for my order to arrive. Thank you!

I did not get any answer that would help me to make up my mind as to how to go about this project. I do not want to cut transmission cooling lines and the answer did not offer me any answers.

Questions were answered in a timely manner. Very please with the service. Hope to do business with you again.
Thanks,

Jason's response to my fifth wheel hitch question was quick and thorough. I had been trying to get an answer to this same question at home in Anchorage for weeks with no luck. Jason and the rest of your staff are amazing. I have directed my dealer to order these parts from you this spring. Again, thank you Jason.

I can't place enough emphasis on the "friendly"! I'm sick of being spoken down to just because I don't know someone's product! Thank you to etrailer.com for replying quickly with the exact information we asked for.

The fascia cutouts that I've seen on Ford Edges looked terrible. The hitch I bought has the receiver below the fascia but I was concerned with the lower ground clearance. In hindsight it was a nonissue. Varies ball mount sizes can be used to adjust ground clearance (thanks Jon for all your help)... My questions to etrailer were all answered within 24hrs. My hitch and wiring kit shipped in two days via UPS undamaged.

A very good answer over all. May have missed a detail I provided so I have sent additional info and pictures for clarification.

Jacob gave us excellent info and details that we couldnt find in all the other websites. Kudos to him for a job well done!

I recently purchased bump stops for the rear of my F150 2015 to help with my Rv. Although I haven't used it yet for the RV, the stops went on fast as advertised and the service at etrailer was first rate. I will definitely use etrailer in the future
For all trailer needs.

We were told to check for breaks in the wiring to see if a short may have occurred. We did figure out our problem and got the trailer moved the same day we asked the question. We were able to disconnect the battery and move the trailer inside whre we will be able to check the wiring out more closely.

I appreciate the information, it has helped me make the correct decision with confidence. Your quick and thorough response is appreciated.

I didn't know I could leave feedback. Thank you very much for the prompt, clear, informed response. Very helpful. It will save me much time and money.

I had a question regarding a request for a low visibible hitch on my Mustang and I received a fast and thoughtful answer. Seemed the person understood my question and looked for a solution that fits my need. Thank you.

I have always been happy with my purchases from etrailer, but even more so with their customer service. Fast and friendly replies to my questions, even when a product I am interested in may be for a future purchase. Thanks!