etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We ordered tire cables from etrailer.com. The bag containing the cables appeared scuffed up or like it was sitting in someone's trunk (in other words "used.") the package was also missing the bungy looking ties which secure the cables to the tire. We returned the cables and was charged a re-stocking fee of $20 even though we talked to a representative named Noah who said we were entitled to full refund. I would stay away.
Asked a few questions on rack options and the response was quick and accurate. John was friendly and hepful.
I had a question regarding a bicycle/ chair rack. I received an answer in two days. Although I decided not to purchase the item, they were very helpful.
I had questions on the demensions of a couple of trailer winches. Chris at Etrailer answered them with a timely and helpful response. One if their competitor's still has not returned a response. If your business model is delivering above average Customer Service, Chirs has embraced it in full!
The time that etrailer reps are willing to spend correctly answering questions is staggering and awesome. To be able to get a reliable and correct response to a specific and sometimes complicated question is the reason i keep coming back to etrailer for all my vehicle and trailering needs.
Ordered some trailer hitch items like ball mount and light adapter.
Did not order the actual hitch because another site offered it cheaper and even though etrailer offer price guarantee they would not match it. They said pay more then file a claim for the difference. How stupid. They shipped my trailer light adapter with no packaging, no instructions, no wire taps and looked used. Complained, they sent me another one, SAME THING, missing all items. I paid for NEW not opened missing everything. Wasted weeks, now they just say return it. TERRIBLE customer service.
Thanks for the INFO This answer will help just knowing how much I have i weight. Always getting the correct answers needed.
Quick expert responses to questions. They know their products and help you get it right. The video resources are very helpful - both installation and performance.
Etrailer- I appreciated their feedback, as I opted for similar tires to what they recommended
Because the trailer manufacturer offered that upgrade.
But, I would suggest they familiarize themselves more with the "steel" trailer tires (e.g. Hankook) as those are becoming more sought out due to blow-out resistance. My friend has those and has not had a blow out in years.
Had a question regarding a fresh water hose, so I tried emailing etrailer. Conor got back within a couple of hours with all the answers to my questions. That's great customer service in my opinion!
E-Trailer expert advice is an amazing resource. They always answer the tough and sometimes complex questions. I greatly appreciate that not only do they answer your question but you also get product recommendations. This is even more so helpful when the product you think you want wont work on you car or trailer and the tech provides very good as alternative products or ways yo make things work. I'm in the middle of trying to figure out a complex towing task and Etrailer staff have helped me tremendously.
Was a great help and helped me confirm the information I needed while working on my trailer lighting.
Was disappointed when after getting the info I needed I received an email from Chelsea asking that I fill out a form giving dimensions and descriptions for the EZ5 removable arms Jon said would work in place of the EZ4 arms I otinally recrived with the Roadmaster baseplate I ordered.
I canceled the order.
Thanks
Bill
Never Again, will I order from this company. I have only had two experiences and both were terrible. I had to drive and hour and half to pick up my first product because it was going to be delivered a week late due to Thanksgiving. Which I was not told until I called when the product did not arrive. I don't know why one holiday sets you back 7 days but this was never communicated to me. Their motto is to sell it to you first and get it to you whenever they can. I was counting on having the first product in 3-4 days like the man I ordered from told me it would arrive and in order to make sure that happened I had to go pick it up myself. Thanks Etrailer. Then I give them a second chance after the first horrible experience. This time I was wanting to have a product arrive before Christmas. I purchased a $10 product, 3 days before Christmas, spent and additional $30 to have the ADVERTISED 2-day shipping option. Math tells me should be here Christmas eve. With most carriers including the USPS working 7 days a week during the holidays I didn't see an issue, especially with a website advertising 2-day shipping. After purchasing product and expedited shipping I confirm payment and later receive and email stating it will be 7 days before product arrives. WHY is this not stated before I pay? Why when I pay for something and you cannot perform, do I not get refunded? Never AGAIN, I will shop somewhere else, I recommend you do the same. Service after the sale is not existent here. They just want your money. Ultimately, they kept my money stating it could not be refunded because UPS was not open on Christmas? It was supposed to be here before Christmas. I would have even been ok if you couldn't get it to me before Christmas, but tell me it won't arrive by then. Don't allow me to purchase your expensive shipping option that leads me to believe it will be here in 2 days when in fact it won't. Website is very misleading. And they won't even lift a finger to make it right. They have lost a customer.
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Simple question about install J bolts with a UWS TBS-54. Very quick response with diagram explanation. Great service!
The Reese hitch adaptor #******* fit nicely in to our 2018 RAM dually 8ft bed factory puck system so we could continue to use our Pro Series hitch. Our Pro Series hitch was previously used on our 2017 RAM 2500 6ft 4in bed for just one year so we wanted to continue to use that. The Reese hitch adaptor took us about an hour to install. Each of the four feet had vertical play and needed about 4 turns to fit snugly in to the factory puck system. No problem with the cotter pins. Just straighten them out and stick them back in once all adjustment is complete and rebend. Took our 5th wheel trailer in for service 2 days later and everything worked great. The Reese adaptor is well designed and easy to install. Etrailer.com answered all my questions and the shipping was quick. Donnie C.
Ordered a trailer tow mount for a Mini Cooper (s) received the part, it was for a base model, was told e trailer does not offer one for our car and would need to return, and when they received the part the freight would be deducted from my credit, I voiced my opinion but they still charged me the freight to ship a part that they said on the original order would fit my car
Plenty of accessories to choose from, I needed to prepare my van for a boating trip and had to fit everything somehow so with the help of customer support I got some racks that could help me haul everything. Very good store!
I had an online question regarding anode rods for Atwood water tanks and Chris provide a quick answer for me the next business day. Chris informed me that they are not needed for Atwood tanks which are already made of corrosion resistant aluminum so adding an anode rod to the tank is of no benefit, Great honest and quick response to my question! Thanks Etrailer!
Thanks for going into such detail. You understood exactly what im looking for and provided a thorough response. Definitely felt that I was dealing with an expert. Now, if I can just get beyond my fears of doing a self install with the items you pulled together for me to meet my personally desired outcome.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members