Justin W.

I ordered a 25' commercial flag pole with decorative ring. The ring showed up but the flag pole did not. One call to customer service and another pole was shipped out. (I still don't know where the first one ended up). Very happy with the product and the service. Decided to purchase an LED light as well. Absolutely recommend purchasing from this company.

Never Again, will I order from this company. I have only had two experiences and both were terrible. I had to drive and hour and half to pick up my first product because it was going to be delivered a week late due to Thanksgiving. Which I was not told until I called when the product did not arrive. I don't know why one holiday sets you back 7 days but this was never communicated to me. Their motto is to sell it to you first and get it to you whenever they can. I was counting on having the first product in 3-4 days like the man I ordered from told me it would arrive and in order to make sure that happened I had to go pick it up myself. Thanks Etrailer. Then I give them a second chance after the first horrible experience. This time I was wanting to have a product arrive before Christmas. I purchased a $10 product, 3 days before Christmas, spent and additional $30 to have the ADVERTISED 2-day shipping option. Math tells me should be here Christmas eve. With most carriers including the USPS working 7 days a week during the holidays I didn't see an issue, especially with a website advertising 2-day shipping. After purchasing product and expedited shipping I confirm payment and later receive and email stating it will be 7 days before product arrives. WHY is this not stated before I pay? Why when I pay for something and you cannot perform, do I not get refunded? Never AGAIN, I will shop somewhere else, I recommend you do the same. Service after the sale is not existent here. They just want your money. Ultimately, they kept my money stating it could not be refunded because UPS was not open on Christmas? It was supposed to be here before Christmas. I would have even been ok if you couldn't get it to me before Christmas, but tell me it won't arrive by then. Don't allow me to purchase your expensive shipping option that leads me to believe it will be here in 2 days when in fact it won't. Website is very misleading. And they won't even lift a finger to make it right. They have lost a customer.
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