etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Mike was super helpful and answered my questions right away. Thanks for helping me and the fast shipping with products!
Thanks for the quick response to my question. You made it very clear that the product will be a perfect match for my vehicle. I can always buy with confidence with Etrailer.
I purchased about $150 worth of items on line on June 1st, and got "free shipping". The site said shipping within 10 days, but didn't say the fee shipping would be much, much later. I've tracked the item and the site said the items are being gathered, but it won't be SHIPPED until July18th. Totally unacceptable. I'll never buy from them again.
I was provided the answers I needed in selecting a product on Etrailer's website. I was trying to find a set of tow lights that would work on my Mini Cooper. One of Etrailer's reps. Provided me a part number for a set of lights that will do the job.
Although there are no after market trailer towing mirrors made specifically for my '07 Toyota 4-Runner, Kyle S. Was able to recommend The K-Source #3891 as a suitable substitute. I attached them and found the adjusting straps easy to use. Materials appear to be of high quality and rugged. I have yet to tow my trailer, as just installed the mirrors yesterday, however, a short test drive proved they do not vibrate and were still firmly attached.
I ordered 2 washers for my boat trailer and tried to cancel the order within 2 hrs. I was told i could not cancel because it had already shipped. The tracking said otherwise. It has now been over a week and the package still has not arrived. Needless to say I won't click on etrailer agian.
Professional, quick return with answers, when the time comes will start purchases with this business.
Had the wrong rims on my little camper that the previous owner had bought. Came time to replace the tires and wanted to get the correct rims also. Etrailer was very helpful in pointing me in the right direction. Very quick shipping and price. Will buy from them again.
Emailed customer service for hitch height adjustment options. Customer service was very helpful with suggestions.
Great customer service, I had a question and they got back to me in a timely manner and answered it in detail. I ordered the hitch and received it within a few days with the free shipping. Top notch service would definitely order from them again.
I asked a very lengthy question regarding e- trailer's opinion on these products.
I was pleased with the prompt response from Conner and the amount information he provided. Due to the amount of information he provided I now have a few more questions to ask.
Overall his response reflects well on e trailer.
Thank you.
I have bought a couple hitches from eTrailer before. Good prices, with details and install videos. However this one, they had no details on, no pictures, so I went elsewhere and bought a 'Hard Dog' hitch from Moss Miata. Turns out it would have been about $20 cheaper to stick with eTrailer and the Curt... but better if they had photos and details.
The advice I recieved for the correct bracket was spot on. I ordered the winch that was advised and I already installed it. Thank you.
Great online installation info for my Curt class III trailer hitch. Installation went well but I did need to drill out on one side of the hitch 1/4" to make it fit. I originally ordered a harness that was the wrong one, and called and spoke to a tech who advised a different one because my vehicle did not have a factory towing package. He ordered the correct harness and emailed a return label to me promptly. The product itself is where the 4 star comes in however, the service and tech department goes above and beyond and definitely rates a full 5 stars! I would definitely recommend e-trailer to others.
My question was quickly answered and was completely answered. I was able to go right to work. I will look to etrailer as a resource for future needs.
After communication with three different representatives I still received parts that would not work. I even submitted a picture of the tag that's on the axle. The inner bearing didn't fit so I spent money at a local store for a larger size. After that, when I went to slide on the hub, it wouldn't seat all the way down. I'm so frustrated and expect better service. Now I have to wait another week for replacement parts that I hope will fit this time around.
I unsure about which light wiring harness might work for my solution since the trailer had LED lights and my car didn't. I got an answer from Jason S. Straight away that made it very clear which harness would work. I showed a friend the detailed information the web site has for vehicle specific accessories and also what was received as part of my shipment and how well thought out the whole process was. He saw the install on my car and mentioned how professional it looked. Keep up the good work.
Thank you for the fast reply with the correct info I needed. Its great to see a company that replies to questions.
Heather was very helpful. And I ordered part right away. But to date I have not received part or tracking information
I began this process by posting a question to a Chat box on the website inquiring about the needed hub assembly for my pop up camper. To my surprise, the question was answered within 12 hours and provided the requested info. I ordered the recommended parts and received them very quickly even using standard shipping. While waiting for the parts to arrive, etrailer provided email updates including an installation video. Upon arrival, the installation was very easy to complete.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members