etrailerReviews 18,895

I was concerned that the part advertised wasn't an exact replacement for my step motor. Teresa assured me over the phone and got it in the mail to me!

I bought a new car and needed to know what rack and attachments I needed to carry my bikes. Kyle wrote a detailed explanation that was easily understood. I appreciate the service! Thank you

I have now ordered two different items at two different times from E-Trailer that were listed on their webpage as "in stock" but after ordering - the listed delivery dates were completely bogus. Neither items were "in stock" and neither delivery dates were honest. One was a $800+ cost dollar item. Do not assume their information is correct or accurate as the first order I was promised delivered in two weeks but as I checked on the order - I was informed two weeks later it would be 3 months to get the item as it was not in stock. They are listing fraudulent information that they should be held accountable for. They simply lie about whether the ordered item is in stock for shipping or not.

Take your chance if you want but I would rarely review any company or order and these guys are posting lies

Suggested wrong size part. After charging me and sending me wrong size part asked me to return the part back on my own, which would cost more then the part itself. I called but again refused to take any responsibility for sending wrong part. Buy things from amazon. Better customer service.

I purchased the Titan Diamond snow chain because they are very well designed. Unlike many models you don't have to be able to drive over the Titan Diamond snow chains in order to install them, so they are much more useful in that regard. Also they are color coded which was really helpful for my wife to follow the installation. They come is a great carrying case. I did have to fumble around on the web site a little too much before I could get confirmation of right size for my 20" wheels, but I got there and am quite pleased with price/value of this product. I hope to never use it, but am glad to have it if I get caught in a storm or mandatory chain road.

I ordered a cover for my RV on 11/24/20. I was contacted a couple weeks later to be notified the cover was on back order until mid January. I canceled the order and selected a different cover only to be notified a week later that it was also on back order. I was told it would arrive on Jan. 18,2021. I did not receive my cover and contacted customer service on Jan. 24,2021. They told me it would be late Feb before the cover would arrive. They suggested a different cover (now a 3rd selection) but when I asked them to price match the cover I was waiting on they denied my request. After waiting 2 months they won't even offer me a discount. Needless to say I canceled my order and I am very disappointed.

Looking to get that heavy spare tire off the rear door and on a roof rack. Been looking all over and located trailer.com. Found the items I was interested in and sent a email about information on their products. The next morning Jameson had returned answers along with photos and what works best as a complete roof rack and spare tire carrier. The wife was excited because this is her H3 and we are in the process planning a road trip to etrailer for a complete installation. Jameson made us feel like we have been friends and have always purchased frometrailer.com.

I had a question about a tailgate lock for my truck. The folks at etrailer researched the problem and gave me a good answer in a short time. I am very satisfied with their handling of the issue.

I EMAILED THE SITE ASKING ABOUT TECHNICAL INFORMATION RE: MY 2017 HONDA CRV. SHANE HOLLINGSWORTH ASSISTED ME SEVERAL TIMES WITH ANSWERS TO VARIOUS QUESTIONS ABOUT THE TOW HITCH AND THE WIRING PACKAGE. HE WAS VERY DETAILED AND ANSWERED 3 FOLLOW-UP EMAILS. I WAS VERY IMPRESSED! THEY UNDERSTAND THEIR PRODUCT AND THE HURDLES A BUYER ENCOUNTERS WITH RESPECT TO PURCHASING THE RIGHT HITCH THAT WILL MATCH YOUR SPECIFIC VEHICLE, YOUR INTENDED USE, AS WELL AS THE INSTALLATION... A HOME-RUN ON ALL COUNTS!

My dilemma: I've already have a Roadmaster StowMaster Tow Bar + RVibrake3 setup to flat tow my 2018 Wrangler JL. I am trying to add Lexus LX470 as the second Toad. So, if I can add a cross-bar style baseplate into my Lexus, then I can conveniently switch my Roadmaster StowMaster Tow Bar + RVibrake3 among these two toads...

Samuel helped me to confirm with Roadmaster that 1141-1 and 1151-1's bolt patterns are different. I guess I will buy another two bar for this special purpose.

Thanks

Etrailer has terrific product videos and quick answers to questions, as with my recent question to Kyle. I don't understand the few negative reviews; frankly the reason for the negativity makes no sense. Etrailer does not have all the products in the world, does not necessarily have the products with the features I might want, and cannot control product supply. But my experience has been that they try very hard to provide the best answers that they can. No one else really does that.

I ordered a relatively inexpensive product 4 months ago, and never received it. Today I received a note that said the product would not be available for another 4 months. The worst part of their response is that the tried sell me a more expensive but similar product right now. When I asked whether they would provide the replacement product for the price of the one I ordered, they indicated NO. They said it much more subtly but by indicating I needed to cancel the old order, and order the new part, they were indicating I needed to pay the new price. I have ordered other things from this company and delivery of the product is always very slow. Only use this company when you have a very long lead time.