etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Never any problems with E-Trailer.com, My favorite place to shop!
It was easy to order from this supplier. I used PayPal.
Online order with no interaction with seller. Website pictures, description and price were all taken in account to purchase.
Easy to use website. Good follow up. Just need to be careful of delivery dates. Allow a couple extra days.
Never got email or tracking #, had to call to find out about order, finally came after 5 days!
Great prices, called customer service to confirm shipping info. Professional and courteous. Our slipper springs arrived when expected. Packaging was great. We couldn't be happier with our purchase.
Web site, description and videos very easy and helpful to use.
Great website and company to deal with products were delivered fast
Everything was exactly as described but the trailer jacks I ordered were just tossed into a box with no packaging. So during shipping they had broken through the sides of the box. It would have been nice to see some sort of packaging to prevent this.
Software was very user friendly, videos were very helpful in helping us choose our parts. Thank you very much.
Well described part very helpful with making the decision to purchase
Found what I needed at a good price, ordered online with ease, and efficiently received my order delivered on time. What is not to like?
The product was delivered ahead of schedule. I have not installed the product yet, so I do not know how the product will perform.
Good information to support your product
Despite some confusion over whether the hitch would work on my car, one of Etrailer's recommended installers was able to install it, but not without some issues.
Easy process and excellent videos and customer remarks
Fast service and great products. Have never had any problems with anything. The place is great...
Multiple purchases, easy to find what I need recommend to others often.
Thank you for the video showing the product in use and installation.
Easy to purchase correct hitch and wire harness.
Very well designed and superb craftsmanship.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members