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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Parts were available and arrived with no damage. Company seems to have Trailer parts that I need in stock and ready to ship.
Great website and very easy to use. Shipping was fast and the lock was just as advertised.
From ordering to studying videos to installation, etrailer exceeded my expectations. A great experience and quality products!
Product delivered in original packaging and in new condition. Clips provided on product were wrong for my car and I had to learn how to change them. The instructions were spotty at best and the pictures were pretty much terrible. Only by looking at the box did I realize that there might be other clips involved, which I did find at the bottom of the box. There were some additional parts included that I had and still have absolutely no idea what their function is as there is no explanation on their use. I did finally get the product to fit on my car and it seems to work okay. Our upcoming trip will tell the tale as to if they work as advertised. I will call Customer Service when they are open and relate my experience.
Good flow through site. Took a couple days more for the cable to arrive after the controller
Ease of use and access to needed equipment! Delivered on time and already installed!
Thanks for making everything so easy and helpful! It was great!
Very fair price hopefully the shipping will be the same with no issues..
Easy to order and quick, free shipping. Will shop again
Fast and simple to order.
Order received in 3 days.
Have what I was looking for and could get free shipping and pay with Paypal.
Great experience. Good product and fair price. Easy to use ordering and quick shipping.
I hadn't shopped etrailer before and it's definitely on my go to list for RV related items It was easy to find my item and easy check out.
Good so far. The hubcaps arrived today. They are in perfect condition. Our trailer is in the shop getting a new A/C unit installed. Hoping that our new hubcaps fit properly. That input later. Thank you.
Easy to use and always verifies the vehicle fit. Haven't installed the trailer hitches yet but everything is in the box and arrived on time!
Good people to deal with and product is awesome. My review is short and to the point.
The hitch came when promised it was free delivery. The videos I watched were very easy to follow and straightforward the hitch fit perfectly
The Curt hitch is nice and installed in about 20 minutes plus a few minutes for the wiring. Perfect fit, works great, looks great.
As always great service and all hitches are easy to install and fit perfectly.
Easy to find what I wanted and easy checkout. Came earlier than expected. Spare tire holder is just what I needed.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members