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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Hopefully get on the 3rd day as that's the box I picked and paid for
Easy to find what you need and prices are great. They were perfect for our rv.
Etrailer is simply the easiest way to shop for all your car accessories and racks. Great selection and fantastic customer service. We had an issue with a prior order that was damaged during shipping and Etrailer fixed the situation quickly and with no hassle. Highly recommend.
Fast and easy
I have bought receiver hitches for two cars and a tow bar for our RV from Etrailer, completely satisfied.
Very good...excellent availability and prices. Delivery was quick and on the day promised. Items were well packaged and of good quality.
I had a very tricky situation with a turning point kingpin on my 5th wheel and a 2023 F250 Ford where so far only a sliding hitch had been verified to work with a 2023 F250. The expert tech support person did the research to find a standard 5th wheel, and explained the pros and cons of using the turning point kingpin with a wedge (the better option) or using a slider with the locked turning point. Extremely helpful. If it has to do with trailering, rely on etrailer.com!
Easy order process, fast delivery, clear installation guide video. I had no problems installing in about 2 hours, just taking my time.
Great. Very easy and fast shipping. Would definitely recommend to anyone needing this type of product. I will continue to do all my purchases through e-trailer.
Quick and easy shopping. Level of details provided is sufficient to make a buying decision. That is a challenge for many companies especially for large items where dimensions and quality is critical. Shipping was fast. My cargo rack arrived ahead of schedule and is better than expected quality. Followup after the sale and delivery has been excellent.
Good price fast shipping ready install good for geo tracker 1994
Very easy to order. Looks like what I need. Haven't installed yet, but looks easy.
Always have what I need and quality products and if you have an issue they are quick to respond
I had to ship this to a friend's address because I have a PO Box. I have worked every day since it arrived and haven't even installed it yet but this is the second time I got a notification that I needed to write a review. Here it is. Enjoy.
Check out was odd otherwise easy and helpful to navigate to my car's specific needs. Shipping was a bit slow
Awesome site, extremely easy to navigate and they always have what I'm looking for.
Very quick and easy bought to replace the one broken and lost
Very easy to find the correct part! Will order again!
I have used etrailer before and I am very happy with the service and products. Easy to order and things arrive in a timely manner. I would be happy to use them again in the future.
Awesome as always. Transaction was smooth, shipping was fast. Thanks again
Lots of options, wasn't sure which to pick for brand difference. Found faq that recommend curt due to powder coating. Shipping was very fast - packaging was ok (corner sticking through box). Directions were good but the cutout diagram for bumper could have been better.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members