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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Always happy with the products I buy from etrailer. Was trying to get a certain wheel this time, unfortunately I couldn't get it in a tire/wheel combo. I thought there would be a way to since the wheel was available in a combo in other sizes. This is a very common size, but alas I must order separate and have them put together at the tire shop. My local guy won't be pleased when I walk in with outside purchased tires, but hey, it's work.
One of the bolts threads were damaged. I checked the other one for comparison, the second one was ok.
Was told about etrailer from a friend. I was very satisfied with the ease in ordering. I was very satisfied with the product and the prompt delivery.
Website was easy to find what fit my vehicle and pricing was also a plus. Item shipped freight quickly and arrived fast and in great condition.
Keep up the Great work Etrailer.
Awesome been ordering from E-trailer for 5 years now, always on time and have what I need!
We were installing a front hitch on a Van which is sometimes tricky with body styles. The website verified the fit, and it did. Product was as advertised. Thanks!
The service and care that I received was very prompt and fast delivery.
The hitch was a nice fit for my vehicle and it was easy to install along with the trailer wiring.
The hitch was halfway out of the box and lots of paint was chipped off so I resprayed it. I think it could use some reinforcements inside the box, possibly edge protection.
I bought the curt no splice kit with only the ground wire and it didn't work. So I bought the t-one kit and it worked out. That's what you need if you have no towing kit. If your truck didn't come stock with a tow bar most likely buy this one instead of the the curt because you need to route your own power basically. Only four stars because it came 4 days later than expected and I needed it earlier but ultimately I'm happy with it because no one else had it and it was my only option other than a full splice kit which is far more work than this. The whole process took me an hour and It was easy to route the cable nicely with about a foot of excess cable so good on them for that. Good on the company who makes the kit for using high quality crimp connectors, I just soldered it all because I could buy these ones are no joke they are of high quality definitely put them in the drawer for later rather than just tossing them like I usually do. Good kit, highly recommend, good quality.
Fast and easy search for the product I needed and timely delivery.
I received the item on time. The quality is good and the item was as described on the website.
I liked everything about this transaction. Also the video of the installation was very helpful.
Very easy ordering, everything fit perfectly
Between the hitch and the wiring harness i was done with installation in about 1 1/2 hours
No surprises. As expected. Product appears as advertised but will not use until camping season.
5th purchase from etrailer for 4 different vehicles, because it's the right fit every time, and excellent customer service. So greatful for etrailer!
Shipment promised to arrive Monday.
1/2 came Tuesday, 1/2 was in 2nd shipment. I had to call to fond out rest was on the way. 2nd shipment arrived Thrusday. All was promised Monday. The lack of communication is my beef.
, product was just what we were looking for. Price was ok but others were right there with you
The fenders appear to be decent quality and are exactly what we ordered, but they were not packaged very well (just shrink-wrapped together with no edge protection). They arrived dented/bent on the outer face between the wheel where it will be very visible. I will have to repair them before paint.
So far, so good. They look good and were delivered quickly. We haven't had them very long but if they hold up we will definitely be ordering again.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members