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The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Great hitch! I own several brand name hitches and this one definitely stands out. I used to use an adapter for my 2.5" receiver but never was a fan. This hitch fits perfectly, doesn't move and is perfect for my everyday hauling.
Great selection easy to order online and when I called, the phone was answered very quickly.
Stabilizer jacks came quickly, boxes were in bad shape but jacks were fine and all the parts were there. Installed nicely on my camper. They did a much better job of stabilizing than the original equipment
The product was super easy to install. The local hitch installer estimated over 200.00 to install the wiring and it took me about 15 minutes with the instructions and YouTube preparation.
The people at etrailer are so wonderful and helpful. They don't make you feel like you're stupid and answer all questions politely and are very knowledgeable.
I had to call customer service to make sure that I was ordering the exact item as a previous order. They confirmed the product and it was here within a week. Everything was perfect. Great price too!
Great price and easy to navigate site!
Shipped quickly and was packed very well!
One light came with the cellophane plastic wrapper on it. The other light came just in a plastic bag no cellophane plastic wrapper on it.
2nd order so far.
No complaints whatsoever.
Timely arrival on parts so I expect the same this time.
Paul, my contact was extremely friendly and informative.
Asked me all the right questions.
I called him back later with the answers and I am sure that we have the correct parts headed my way.
I was pleased with the prices.
Had to request the bolts after initial delivery. Customer service did their job, just received parts and installation was a breeze
We looked all over for replacement parts, after we think we drove away with this fastener on the bumper. Finally decided to search for bike rack parts and magically this was available. Now, we hate to spend money on stuff we already had, so we are still kicking ourselves, but this works exactly as advertised and is exactly what we lost.
Every order I have placed has been a pleasurable experience. I always receive my order on time or earlier than expected. I have always received an email making sure I've received my order.
Easy and simple, needed to get my business trailer back on the road and order arrived quick without any damage and tires inflated to correct psi
Great website and instructional videos! Fast shipping too!
Our boat is a 2007. This winter we decided to do some upgrades: new carpet, trolling motor and electronics. She looked almost like new again, but the original rims were so rusted and the hubs were lost years ago. The trailer just looked horrible! We found a set of rims that are SO CLOSE to the rims on my GMC truck that I knew we had to go with them, and I'm glad we did! They completely changed the entire look of the boat trailer, and now we're ready to go anywhere! They arrived in less than a week. We couldn't be happier with our purchase.
Finding and ordering the replacement jack from the online site was easy and fair priced. Jack was an identical replacement with easy installation.
What would have been a 20-30 install turned into 2 hours. Hitch bent out of the box and spacers and bolts wouldn't fit in the frame holes.
Definitely easy online ordering and quick shipping.
Quick and easy check-out! Heavy duty, good looking! A little hard to get the left side to fit but, finally got it.
Pretty easy website to navigate. Found what i needed at a fair price, shipping was fast and part went on without any headaches.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW
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