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etrailerReviews 18,894

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,207 reviews

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Ohio
1 review
0 helpful votes
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Solid ball hitch
April 5, 2024

Great hitch! I own several brand name hitches and this one definitely stands out. I used to use an adapter for my 2.5" receiver but never was a fan. This hitch fits perfectly, doesn't move and is perfect for my everyday hauling.

Date of experience: March 26, 2024
Oregon
1 review
0 helpful votes
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Good price, fast delivery
April 5, 2024

Great selection easy to order online and when I called, the phone was answered very quickly.

Date of experience: March 26, 2024
South Carolina
1 review
0 helpful votes
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Stabilizer jacks
April 5, 2024

Stabilizer jacks came quickly, boxes were in bad shape but jacks were fine and all the parts were there. Installed nicely on my camper. They did a much better job of stabilizing than the original equipment

Date of experience: March 26, 2024
Michigan
1 review
0 helpful votes
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The product was super easy to install. The local hitch installer estimated over 200.00 to install the wiring and it took me about 15 minutes with the instructions and YouTube preparation.

Date of experience: March 26, 2024
Oregon
1 review
0 helpful votes
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Great People, Great Products
April 5, 2024

The people at etrailer are so wonderful and helpful. They don't make you feel like you're stupid and answer all questions politely and are very knowledgeable.

Date of experience: March 26, 2024
Washington
2 reviews
0 helpful votes
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Great quality and service
April 5, 2024

I had to call customer service to make sure that I was ordering the exact item as a previous order. They confirmed the product and it was here within a week. Everything was perfect. Great price too!

Date of experience: March 26, 2024
Tennessee
1 review
0 helpful votes
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Great price and easy to navigate site!
Shipped quickly and was packed very well!

Date of experience: March 26, 2024
Wisconsin
1 review
0 helpful votes
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One light came with the cellophane plastic wrapper on it. The other light came just in a plastic bag no cellophane plastic wrapper on it.

Date of experience: March 26, 2024
Utah
1 review
0 helpful votes
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Overall, top notch review.
April 5, 2024

2nd order so far.
No complaints whatsoever.
Timely arrival on parts so I expect the same this time.
Paul, my contact was extremely friendly and informative.
Asked me all the right questions.
I called him back later with the answers and I am sure that we have the correct parts headed my way.
I was pleased with the prices.

Date of experience: March 26, 2024
New York
1 review
0 helpful votes
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Excellent quality product
April 5, 2024

Had to request the bolts after initial delivery. Customer service did their job, just received parts and installation was a breeze

Date of experience: March 26, 2024
Arizona
1 review
0 helpful votes
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Exactly what we were missing!
April 5, 2024

We looked all over for replacement parts, after we think we drove away with this fastener on the bumper. Finally decided to search for bike rack parts and magically this was available. Now, we hate to spend money on stuff we already had, so we are still kicking ourselves, but this works exactly as advertised and is exactly what we lost.

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Every order I have placed has been a pleasurable experience. I always receive my order on time or earlier than expected. I have always received an email making sure I've received my order.

Date of experience: March 26, 2024
New Jersey
1 review
0 helpful votes
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Better than expected
April 5, 2024

Easy and simple, needed to get my business trailer back on the road and order arrived quick without any damage and tires inflated to correct psi

Date of experience: March 26, 2024
Arkansas
1 review
0 helpful votes
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Fast!
April 5, 2024

Great website and instructional videos! Fast shipping too!

Date of experience: March 26, 2024
Pennsylvania
1 review
0 helpful votes
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Fantastic upgrade!
April 5, 2024

Our boat is a 2007. This winter we decided to do some upgrades: new carpet, trolling motor and electronics. She looked almost like new again, but the original rims were so rusted and the hubs were lost years ago. The trailer just looked horrible! We found a set of rims that are SO CLOSE to the rims on my GMC truck that I knew we had to go with them, and I'm glad we did! They completely changed the entire look of the boat trailer, and now we're ready to go anywhere! They arrived in less than a week. We couldn't be happier with our purchase.

Date of experience: March 26, 2024
Arkansas
1 review
0 helpful votes
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Montana Front Jack Replacement
April 5, 2024

Finding and ordering the replacement jack from the online site was easy and fair priced. Jack was an identical replacement with easy installation.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Extra Work To The Installer
April 5, 2024
Updated review

What would have been a 20-30 install turned into 2 hours. Hitch bent out of the box and spacers and bolts wouldn't fit in the frame holes.

Date of experience: March 26, 2024

Good and quick
March 28, 2024
Previous review

Good and quick

Date of experience: March 18, 2024
Tennessee
1 review
0 helpful votes
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Owner
April 5, 2024

Definitely easy online ordering and quick shipping.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Heavy duty, good looking!
April 5, 2024

Quick and easy check-out! Heavy duty, good looking! A little hard to get the left side to fit but, finally got it.

Date of experience: March 26, 2024
Kansas
1 review
0 helpful votes
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Fast shipping, priced right
April 5, 2024

Pretty easy website to navigate. Found what i needed at a fair price, shipping was fast and part went on without any headaches.

Date of experience: March 26, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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