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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I can actually do it myself thanks to eTrailer's video's on my specific vehicle!
I had been looking for a olug and olay option for rewiring my Jeep Liberty and finally came across you. Quick and straight forward to install, had me up and going in just a short time, no issues at all.
Ordered sidelights for a horse trailer. For some reason E-trailer was the only carrier. Ordered on Monday and parts arrived on Friday. Happy with the service.
I felt confident from the start with their tutorial video specific to my project. The parts and materials are obviously quality pieces and included everything I needed. Great experience.
Helpful website able to find what I needed. And shipped quickly. Excellent quality.
I recently made a purchase of an item I was not all that familiar with. There were helpful instructional videos that helped me make my decision. The product was delivered in a timely fashion and competatively priced.
I received an email saying I would get a notification once my order shipped, and then I got an email saying my order was delivered. Other than that, great store, and I am grateful for the youtube videos.
Order was processed quickly and they made sure the shipping co. Got it to me, great people to do business with!
Very easy to navigate through fast shipping arrived as described
It was shipped quick and in a timely manner everything including the box was intact
When I ordered my shank on Sunday evening it was delivered on Wednesday. That was great service. I will order from E-Trailer again.
Shopping on etrailer was very quick and easy to determine appropriate fit of my wiring harness. This was my second purchase, and I am still satisfied with both.
Good Service & The Right Parts, Shipping is always accurate & speedy, High quality replacement parts.
We were able to find replacement gaskets for our volvo t-track roof racks as we only wanted the ski racks on in the winter and wanted to restore the load racks to normal. A few minutes online and we were in business!
Great product and price. The videos and tips are a definite plus.
The shipping company did a number on the box. Both sides of the box had holes. There was minimal damage to the product, but the ends of the support bracket could be wrapped with something to prevent damage. All in all I am pleased with the product, price, and ease of installation.
It was perfect fit just as desired! The YouTube video was fabulous
Great experience found the parts I was looking for at a great price with fast delivery!
Great help finding what I needed. Very easy order & pay.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members