business logo of etrailer

etrailerReviews 18,895

4.3
How would you rate etrailer?
grey star
grey star
grey star
grey star
grey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
This company does not typically respond to reviews

Instant Feedback

54,209 reviews
New York
2 reviews
0 helpful votes
Follow Michael W.
Unfollow Michael W.
Send Message
Share Review
Report Review

Great place for all trailer needs. Accessories. Parts. Everything trailer. Very fast service. Reliable. Trustworthy.

Date of experience: April 16, 2024
Michigan
2 reviews
0 helpful votes
Follow David Z.
Unfollow David Z.
Send Message
Share Review
Report Review

I've purchased a ton of stuff over the years through etrailer. Their diy and install videos are the best and they've got great prices and excellent customer service.
Keep up the good work.

Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
Follow Julia L.
Unfollow Julia L.
Send Message
Share Review
Report Review

Great winch
April 26, 2024

Communication was excellent. Delivery was timely. Product was as described and works great.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
Follow Cassidy M.
Unfollow Cassidy M.
Send Message
Share Review
Report Review

Great service
April 26, 2024

Item arrived on time and as ordered. What more could you want.

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
Follow craig L.
Unfollow craig L.
Send Message
Share Review
Report Review

Easy to navigate website. Great selection of items with clear descriptions of use. Very completive prices.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
Follow Jim X.
Unfollow Jim X.
Send Message
Share Review
Report Review

PITA to mount; arrived very fast
April 26, 2024

Ordered an etrailer hitch for my Xterra and it arrived in 2 days fast! Was a difficult install as the holes did not line up w/out removing bolts that should have (according to the instructions) been left alone and using a ratchet strap to torque it into place. Seems otherwise well built so, overall four stars.

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
Follow j O.
Unfollow j O.
Send Message
Share Review
Report Review

Great selection and delivery
April 26, 2024

They had what I was looking for about $120 less than what the dealer could get it for

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Send Message
Share Review
Report Review

Overall good experience
April 26, 2024
Updated review

Good selection but when asking about shipping method I received the dreaded "Most likely by this method". I would have liked a more afirmative response.
That being said, when I looked up the item I was looking for my final choice didn't come up but when I went through the few questions to help select the item for my vehicle, I got the better choice of the options. The questions asked to determine the right product for my vehicle were spot on and directed me the the best option.

Date of experience: April 16, 2024

Good selection but when asking about shipping method...
April 18, 2024
Previous review

Good selection but when asking about shipping method I received the dreaded "Most likely by this method".
That doesn't help for shipping to a location that doesn't have a USPS mail address

Date of experience: April 8, 2024
South Carolina
1 review
0 helpful votes
Follow Rob M.
Unfollow Rob M.
Send Message
Share Review
Report Review

Shipping
April 26, 2024

I have not opened the package yet. On schedule to have it installed by a garage.

Date of experience: April 16, 2024
Louisiana
1 review
0 helpful votes
Follow Dean C.
Unfollow Dean C.
Send Message
Share Review
Report Review

Hitch for Jeep Grand Cherokee
April 26, 2024

Everything was delivered as expected with no issues. I mistakenly left an item in my cart and it was super easy to make the change after the purchase. Video instructions were very helpful. This made a rather complex installation much easier.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
Follow dave D.
Unfollow dave D.
Send Message
Share Review
Report Review

Great service
April 26, 2024

Very Good always. If I need a specific part they take the time to look it up and make sure it will work with my application.

Date of experience: April 16, 2024
Canada
1 review
0 helpful votes
Follow Andrew C.
Unfollow Andrew C.
Send Message
Share Review
Report Review

Truck Camper Tie Downs
April 26, 2024

Online shopping was easy to find the product I was after. The order was easy and their processing for shipping quick. A lot of updates kept me advise of my order status.
A great experience.

Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Send Message
Share Review
Report Review

Great Service
April 26, 2024

The service was great. My tail lights were delivered within a day.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
Follow Troy Y.
Unfollow Troy Y.
Send Message
Share Review
Report Review

Great product
April 26, 2024

Very simple website to use. They had exactly what I was looking for at a very reasonable price…would definitely use them again.

Date of experience: April 16, 2024
Illinois
2 reviews
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Send Message
Share Review
Report Review

Excellent customer service
April 26, 2024

I needed to return. I spoke with a real person who walked me through what I needed to do.

Date of experience: April 16, 2024
Mississippi
1 review
0 helpful votes
Follow Josh V.
Unfollow Josh V.
Send Message
Share Review
Report Review

Easy process, quick shipping!
April 26, 2024

Very simple purchasing process and I received my order in two days! Thank you.

Date of experience: April 16, 2024
Virginia
1 review
0 helpful votes
Follow Don C.
Unfollow Don C.
Send Message
Share Review
Report Review

Price and delivery
April 26, 2024

Price was high for what i bought but delivery and ease of shopping was great

Date of experience: April 16, 2024
Florida
1 review
0 helpful votes
Follow Demetri T.
Unfollow Demetri T.
Send Message
Share Review
Report Review

Voyager wiSight 2.0 camera
April 26, 2024

Upgraded the wireless older camera in my Airstream trailer with this new one. The package arrived in time but the product seem to be an open package. Several plastic bags were torn open and put back together. Called the customer service and was informed that it might have been a return item but it still has one year warranty. After installation the camera and monitor paired up and seem to work ok so far.

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
Follow Tom V.
Unfollow Tom V.
Send Message
Share Review
Report Review

Everything was Great
April 26, 2024

Although everything arrived in good condition and the parts were securely taped in place, the box took a beating. When it arrived I was worried about the condition of the hitch and parts but all was good.

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Send Message
Share Review
Report Review

Very Good
April 26, 2024

Great company. Fast shipping and great communication.

Date of experience: April 16, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123