etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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The hitch was put on my 2010 cadillac srx to move my electric wheelchair. The installation video was perfect even telling socket size. Perfect fit
Service was excellent and it didn't take much time to get my order
I made the final decision to order a door lock for a 2005 Lance camper after a chat with Kristen and the lock worked to perfection. One thing about E trailer...their shipping estimates are off...always comes in quickly before estimated delivery date. Quick shipping is always a plus.
Fabulous! Great staff to work with, very fast shipping!
The cargo carrier was shipped the same day as the order and was delivered two days later. That's about as good as any retailer can do
Great 1 stop shopping for trailer needs. Customer service was great in answering my questions. Shipped fast.
The wheels and tires are exactly as described. They fit and look perfect on the trailer. I've hauled the boat about 100 miles and so far I have zero complaints. The galvanizing looks great. If any of my other trailers need wheels or tires I'll definitely order them from etrailer!
Was shipped to me quickly with no issues. Package in great shape
Good description with measurements, part fit perfectly when it arrived, fair price. Great experience.
Prompt delivery of product we ordered...arrived in perfect condition. Second experience with etrailer
And would definitely order from them again.
E-Trailer had this spring in stock, and shipped same day. We started stocking this spring for the heavy fifth wheel trailers that roll through. As a stocking dealer I try to keep the items in stock that we see a need for on a regular basis.
Easiest purchase to at my door step experience ever. You knew where your item was the entire step of the way. From the moment you purchased the item. I wish everything I bought was like this!
Hitch came quickly and well packaged. Installation was easy. I'd suggest buying a few of the plastic "pop" fasteners before doing it as they do like to snap.
Our shop has ordered hundreds of trailer hitches and accessories over the years...always right on the requested hitches and prices are always below other suppliers...keep up the good work :)
Found what I needed, and it was a good price, shipped and received in timely manner.
Really have good products and are as listed. Was able to find just what I needed for my new car.
I ordered on a Saturday and it shipped that day. I got it on Tuesday and installed it right away. The installation was exactly like the video on etrailer.
Super fast delivery. I called Etrailor and found out that the E trailer hitch was actually made by Curt. Saved a few bucks, thanks etrailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members