etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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We bought a motorhome right before going away on vacation and needed some upgrades for the new motorhome. We were in Mexico ordering parts and they were amazing at helping me with my order. Adjusting it on the fly to meet my needs and avoid wait times for back ordered parts!
Would highly recommend using these guys!
And the prices are amazing too!
The website is easy to shop from, the delivery was fast, and the installation video was thorough.
Had to find a pair of attachment mounts that would connect my Yakima FatCat ski racks to my daughters Jeep Renegade factory crossbars… These did the trick perfectly.
Strong solid and perfect fit. This holder fits better than anything else I have tried
Though my package was received damaged at a local UPS site, etrailer made it right by following up with a replacement for my original order. No complaint here for how they responded.
While the site and customer service were excellent, the bolt I received was too short.
Took a little longer on shipping then advertised, paid for express it was two days longer then the date stated.
Great service. Phone call was very customer friendly.
Painless online ordering and the install went exactly as shown in their youtube video
Good job, Shipped in under 2 hours. Easy purchase and delivery as promised
Very helpful I've ordered from e trailer twice now very helpful and courteous customer service
Fast and easy to place your order. Had the parts I needed, shipped the same day!
Great stuff at a good price! Great installation videos too!
Haven't installed yet
Ordered the etrailer brand hitch ( bolts included) specifically designed for my 2004 lexus rx330. I also ordered the curt wiring harness. Everything installed perfectly in about 2 1/2 hrs. The online videos really explained everything step by step. I am very happy with etrailer and the products they sell.
Thanks for all the video and text help. I appreciate the help and would like to hear about all your products for the Mercedes Sprinter Van
As described in the article it fit without any surprises as advertised
They were Very communicative and quick to ship. Product is as expected.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members