etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
All the right parts were easy to get. Shipping was very timely
This installation was easy, the hardest part was closing the fuse holder. I am glad I viewed the you-tube video which took all questions out of the job. Excellent product.
Shopping experience was good, and the shipping and delivery was quick. However, when we moved the box to the garage, we noticed it was torn in one corner. We're starting installation this morning, and we're not sure if anything is missing, since there are no instructions or hardware to be found.
Watched installation video to get torque setting, but the video refers viewer to the settings in the instructions. Hoping to find instructions on the website!
Very easy to find what I am looking for, the prices are fair and a large assortment of stock
I was worried about buying online something that maybe doesn't fit in my vehicle but this company is amazing! Having the video of the installation is a plus! Very easy the installation, great quality and good price.
Easy way to order Great assistance with what products I needed Great price. The staff was excellent in sending me an answer so fast. My order came in such a short time.I can hardly wait to put on the new riser for my RPOD
I liked the informative videos. They helped me. Choose the right hitch for my car & uses.
Tow mirrors got to me stupid quick. I mean quicker than Amazon. Works perfectly, taking the job trailer around is a breeze now with all the traffic and people moving down south for some reason. Wack.
Could be just a little better for install,for instance bolt location, one pretty tough to get to by the latch.
Shopping was great overall, I enjoyed the process.
My only complaint was that there were parts missing, fish wire were not in my package, written instructions said that they were included.
Video instructions were great, the video instruction were better than the written instructions.
High quality products and excellent customer service department. Overall, communications throughout the process was top notch!
Ordered Torklift truck camper tiedowns and wiring harness. Received the items very quickly. I had to return one item( my fault).
Customer service was easy and helpful.
Great products backed by great service. The help I received was without a doubt above and beyond the normal, I would have expected. Thanks Again etrailer.
Ordered front trailer hitch receiver for class c motorhome received it in 2 days installed the next. Looks like it will be just what I needed
I absolutely love the informational and how-to videos that are on the products respective page. Questions get answered with actual information rather than some cookie cutter response. Overall I won't even bother looking at other sites. Very good communication once my ordered was placed! So glad I found this website!
Order was processed quickly then shipped and arrived exactly when they said it would.
Etrailer is the best place for all towing needs and more. Fast and reliable service.
Excellent service. Fast delivery. Wide range of products.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members