etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered 2 trailer fenders and brackets to go with them. The brackets appeared to be sold in pairs, which what one would need for each fender. So I ordered 2 expecting 4 in total, but only 2 brackets arrived with the order. I would have expected a query if the order did not appear to be correct, but that didn't happen.
Always Good! No problems and came in reasonable time.
Once order was submitted I was constantly updates with status changes,
Misplaced some rack mounting parts and these were exactly what I needed
Ordering the parts I needed was smooth and delivery was very quick.
Make an effort to see things from the customer stand point. Understand how and why the customer using your web site made the selection he did and what advise he was given by the sales rep before you refuse to issue a paid return label. Here is a news flash: trailer uses a shipping method that cost $4.99 but the return label you must have to return the same item is $18. Explanation "That's our policy" Did get things sorted out after a half four on the phone with a supervisor.That's why I shop Costco
I shy away from leds, They tend to go out often. These are the exception
The whole thing was so simple. Not only was it easy to identify the package we needed but the follow up from this company was fantastic. Will then again on future purchases.
As always deliver y was prompt, however I had to use the 1 inch spacers from my old Tim tens and the old bolts to make them tall enough to be 1 inch from top of axle to the bottom of the timbren. The new ones were to short.
My original order was missing 1 of the longer bolts. I let etrailer know and they shipped out a new complete hardware kit no questions asked!
Great info and videos help make proper selection for items needed for my Tacoma hitch project.
My new/used truck uses a 2" hitch versus the 1 1/4" on my previous van. I wanted to stay with the the "Convert-A-Ball" system which required me to purchase the larger size shank. I couldn't find the part locally. The manufacturer suggested etrailer.com. I found my desired product 'lickity split', AND potentially a bike rack that caught my attention. Wasn't long before my part made it to my truck. Happy camper in Ohio.
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Selection was seamless and straightforward. Will update after delivery. Update: the hitch arrived 2 days early and in good protective packaging. I installed the same day. Both the hitch and wiring fit perfectly. I had to buy a 14mm tap to chase the threads on the frame of the car. It was installed on a used car so the threads were rusty.
Ordering was quick as well as shipment. The only issue I have is the hitch doesn't appear to fit 100%, there is a gap between the main bolt and the underside of the bumper. Not sure if it's supposed to be this way or not.
Needed a small part for our camper. We went to the local Camping World to get the part, but they did not have it in stock. We were informed that we could leave the camper for a service call, and they would get it back to us in about a week or so. They said it was an easy fix and gave us the part number and told us about your site.
Very fast shipping, item arrived sooner than expected, easy install, A+
T he hitch came earlier than expected and was set up on my car this afternoon. Th ings went very well Than k you
I have ordered a boatload of RV parts in the past 8 months. They all arrived promptly, nothing was damaged and all of the parts were correct. Love the how-to videos on all of the parts I purchased, gave me confidence in installing everything myself.
Great selection. Efficient service. Helpful people.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members