etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Was having problems with my turn signals. It always working, turned out it was the cheap connector that came with the trailer. The new one has much better quality contacts and it works great every time! Wiring was a snap because the color codes matched the old connector.
Company followed up once items were ordered. Delivery was very quick
Easy to find the proper receiver. Ordered and it was shipped quickly and arrived on-time.
ETrailer sent me shipping company information for my order. The freight company and tracking number was wrong. They shipped it with a different company and didn't inform me. After four attempts to get correct tracking information - the item was delivered without my knowledge.
Great product but need to do better on communication.
Easy to navigate the sales process.
Product was excellent quality and straightforward to install.
The part was as described and worked as it should.
I will install it when I can get my brother to help me with it.
I haven't even opened it.
I'm not based in their state but they shipped it from a location in my state and I got it in under 48 hr. Impressive!
Very easy web site and good prices! All the items I purchased was the right product for my truck!
It was a quick order and arrived 2 days ahead of schedule.
Shout out to William B. For helping me with my grease seal return and correctly sizing and ordering the right part. I should be good to go with my trailer maintenance now. Worth the call.
I ordered a tow package for my Subaru and I'm very pleased with the product I got and the price. It was delivered faster than most things I get from Amazon Prime.
The install video on the website was great and super helpful.
Only knock is that the bolt on receiver was just packed loose in a big cardboard box and it bounced around during shipping, pretty much shredding the box. Still I received all the hardware and everything, and the product was undamaged.
Ordering was easy, shipping was great. Received what I ordered and was packaged very well.
Nice and easy! Seems to help with the ride and little of the squat.
The drop hitch ball holder matched the measurements in the listing so I could get the exact amount of drop I needed. Very sturdy construction and perfect fit. The website had a useful page describing how drop and rise are measured so I could translate my boat dealer's "The top of the ball should be this high off the ground" into the drop spec that I should get. When I installed everything it was exactly the height I was aiming for!
It would have been nice if there had been a "do you need...?" selection for balls (which I didn't need) and pins and clips (which I did need) that fit the drop ball mount I selected. But it was easy for me to navigate to that section to find the pin and clip myself.
I also got a 2 into to 1.25 inch receiver converter (so I can us my bike rack) and that was also easy to find and fits great.
The title says it all. I needed a specific hitch ball in an uncommon size. Where to look? Etrailer, of course!
Exactly what it was suppose to be. Everything included. Easy install. Looks good. Fast delivery. Well satisfied!
Fast and free delivery to your door. Shipping company was on time at the front of the window provided.
Knew where my order was every step of the way. Received my order quickly and on time. Product was as described and fit perfect.
Very excited easily installed it really works. I will definitely recommend to friends
Easy to order got my order on time the parts were as described
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members