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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Video demo was for my exact car. Couldn't be happier with the shopping, ordering, delivery and install process. Can't wait to start using my new hitch.
Nothing to do with etrailer, but my shipment was delayed by UPS and I didn't get the package in time. The office was super understanding and refunded my shipping cost. I would do business with etrailer again.
Order and delivery and installation was quick and easy. Excellent quality hitch with Amazon level logistics and customer treatment.
Had the parts i needed and the direct plug adapter to make it work. Install to 10 minutes
Received the part I ordered quickly, and it was correct as described.
Existing bolts were rusty, which I wasn't expecting but otherwise directions were clear, accurate and simple!
I absolutely love shopping at etrailer. They have the best prices and customer service, the free shipping is amazing, and the quality of the products is top notch.
Good and easy process, would buy from you again in the future.
Very easy & simple "on-line" purchase. Delivered when promised
The online shopping experience was very easy! I quickly found what I was looking for at a reasonable price.
I ordered two globes to replace damaged ones. One arrived broken and was replaced by etrailer.
I was looking for a very specific pintel ball and they had several choices, and actually had a higher rated one and I got two of them. Definitely coming back
Target shopping purchase and spoons worth super easy. I watched all the trailer supply and instructional videos a few times ahead of delivery.
Upon delivery, and calling all the tools needed I was able to perform the install in under 3 hours.
The quality of the hitch receiver is great. The welds and finish look clean, and it feels like a sturdy piece of hardware.
I will 100% recommend!
I received my delivery faster than I expected. Although I do wish I was told how it was being shipped and the tracking number.
Quick Response and an easy install. Plenty of hardware and good instructions
This was my first experience buying from etrailer and I was impressed with the ease of ordering, excellent communication and price of the item purchase. Delivery was prompt and the dive ladder exceeded expectations.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members