etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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One of the best websites I've visited! Lots of information!
Easy ordering, very informative product reviews on the website, fast shipping and great follow up
Very easy to place my order, it arrived in a timely matter. I had one issue and called and was given the advise that I needed to solve my issue.
Very convenient ordering process. The new B&W 5th wheel hitch I ordered was delivered with now issues. Will order again.
Always received what I have ordered. Quality products. Just wish the standard shipping was faster.
Easy to find parts and can read the reviews and questions for answers
I had been searching everywhere for the brake actuator and I found it on E Trailers and the price was great.
It was not really bad looking forward doing more business with you.
Order was fast and arrived safely. No issues with parts. Installation was simple.
Mounting the hitch was challenging but not impossible working alone.
Super easy to find and purchase what I was searching for, always easy to do business with.
Difficult to find the part I was searching for.
Hitch install on 2015 Forester, very clear instructions!
Easy process, order came early with no issues. I'm now looking to order more items I need for my other vehicles.
Good service and easy to find parts and products needed for my vehicle.
The box was ripped open on one side but everything was still in the box.
Products were as described and shipped quickly. Thanks for your good service and I'll plan to order from you again.
The hitch was well made and finished. Instructions were easy to follow and took approximately 1 hour to completely install. Will use etrailer again.
I have ordered from etrailer before with great results. I hope this order will be just as rewarding.
Videos and site information were instrumental in helping me make my decision on which hitch to buy. Shipping was much faster than expected for something so heavy and bulky.
Etrailer had the best combination of price, shipping cost and delivery dates of anyone out there. Really liked the experience.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members