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etrailerReviews 18,895

3.8
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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,476
value
176
shipping
170
quality
143
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54,211 reviews
New Mexico
2 reviews
0 helpful votes
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Quick and easy
March 17, 2025

Buying and shipping went quickly and seamlessly. Would order from these professionals again.

Date of experience: March 7, 2025
Massachusetts
1 review
0 helpful votes
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Found what I needed!
March 17, 2025

I purchased the cantilever system for my old 1985 Ford F250 and have really enjoyed it. When I had to by my new 2025 Chevy 2500, I needed to purchase new rails for it because my old ones wouldn't fit without having to drill holes. I went on the site, and was able to find rails that had multiple holes at the ends so it would make the perfect fit. Purchasing was easy, and Lauren from the E-Trailer team gave me updates every step of the way that helped me track the purchase and find out when it was delivered. Another perfect experience!

Date of experience: March 7, 2025
North Carolina
1 review
0 helpful votes
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Speaker covers fit great
March 17, 2025

Bought camper with one ceiling speaker covers missing. Searched for days until I found what I needed from your company

Date of experience: March 7, 2025
Florida
1 review
0 helpful votes
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Trailer tail light purchase
March 17, 2025

I just recently bought trailer taillights for my trailer. As always, the transaction was really smooth from ordering to delivery. I highly recommend ETrailer.

Date of experience: March 7, 2025
California
1 review
0 helpful votes
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Had what I needed. Videos really help to make a decision. Product was shipped and received in two days. Nice!

Date of experience: March 7, 2025
Pennsylvania
1 review
0 helpful votes
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Great service,
March 17, 2025

Needed a redarc tow Pro Liberty harness plug and play for my F150. Spoke to customer service. Got me the right part. Came I'm a few days. Good to go.

Date of experience: March 7, 2025
Arkansas
2 reviews
0 helpful votes
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Quick easy and straightforward, all around great experience

Date of experience: March 15, 2025
Colorado
1 review
0 helpful votes
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Steps
March 17, 2025

Worked very well easy to install instructions were very clear

Date of experience: March 7, 2025
Pennsylvania
1 review
0 helpful votes
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It was easy to filter and find the items I was looking for. Each product page contained so much information.

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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So far so good!
March 17, 2025

Delivery was very quick. I'm now waiting for my trailer hitch to be installed, then will open and assemble the rack -- hoping everything looks good and is pretty simple.

Date of experience: March 15, 2025
Iowa
1 review
0 helpful votes
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Prompt delivery
March 17, 2025

Very easy to understand. Found things very quickly. Arrived when promised to be delivered.

Date of experience: March 15, 2025
Colorado
1 review
0 helpful votes
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Great shopping experience
March 17, 2025

It was very helpful to be able to ascertain whether the controller and harness were the correct parts for my vehicle.

Date of experience: March 15, 2025
Oklahoma
1 review
0 helpful votes
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Package came quick!
March 17, 2025

Was a bit of a tight fit but it looks good! I would recommend if you do not have a hitch on your truck!

Date of experience: March 7, 2025
New York
1 review
0 helpful votes
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The switch kit fit perfectly and saved a lot of work compared to trying to splice into the factory wiring.

Date of experience: March 7, 2025
Tennessee
1 review
0 helpful votes
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Angle bracket spare tire mount
March 17, 2025

Site was easy to navigate for what I needed. Not happy with the product when I went to assemble it. Mounted easy to the trailer BUT when it came time to mount the spare on it was sloppy and difficult. The bolts supplied to mount tire were carriage style and the square part of the bolt is too small for the rectangle cut out in the bracket or the rectangle slot was too big… went to the store and bought 2 - 1/2" carriage bolts and nuts and they fit in the slots perfectly. So its the bolts that were wrong… What happened is that you could not tighten the nuts because they were spinning in the slot hence the square part of bolt was to small and short for the slot..

Date of experience: March 7, 2025
Texas
1 review
0 helpful votes
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Vent covers
March 17, 2025

Easy to order and receive. The items were delivered on the day that they were supposed to be. Very good service.

Date of experience: March 7, 2025
New Jersey
1 review
0 helpful votes
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Quality product and service.
March 17, 2025

The video and other information was very helpful in selecting the right hitch for my needs. The whole shopping experience was very simple and straightforward and free shipping which is always great.

Date of experience: March 15, 2025
Missouri
3 reviews
0 helpful votes
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Great
March 17, 2025

Been shopping here for years love this place and they have what i needed at a fair price

Date of experience: March 15, 2025
Minnesota
1 review
0 helpful votes
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Fast and Accurate!
March 17, 2025

Products are exactly as shown on web site. Most competitors products take weeks to be delivered, if they are available. Not etrailer.

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Great Service
March 17, 2025

Prompt delivery and always have support if needed. Quality customer service and products!

Date of experience: March 7, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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