On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eTags is an online vehicle registration service for residents of California, Florida, and Maryland. By maximizing technology and human interaction to provide the best user experience, eTags can help customers by making auto-related transactions faster, easier, and more convenient.
The company generally enjoys a positive reputation for providing a fast and user-friendly online vehicle registration renewal process, with many customers appreciating the convenience and efficiency of their service. However, concerns about high fees and unexpected additional charges frequently arise, leading to dissatisfaction among some users. While customer service responses are noted as timely and helpful, issues regarding quality control and order accuracy have been reported. Overall, customers value the ease of use but often feel the costs associated with the service are excessive compared to traditional DMV options.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I work 6 days a week and 10 to 14 hour days I have been so happy to have Etags do all my DMV requirements and renewals. Etags has been a savior and I highly recommend them to do yours.
Getting my 2022-2024 tags was Hassel free, the line was short, the surrounding was comfortable, I was able to get a lot of work dome while waiting on my tags, and most of all it was in the convince of my own home. I received my tags in a timely matter as promised to me, Thanks/
Carolyn W
Thanks it was perfect. Received tags in under a week thanks again for fast response. Never wait in DMV line again
Just like in the past, your company comes thru with my order request and keeps me informed on when it's being placed in the mail to me! Awesome employees working for this company Etags! I will continue to tell friends, this is the only way to get your motor vehicle services done without leaving your Recliner and driving to the Motor Vehicle Building and waist your time standing in long lines to get it there!
I used eTags to order a new title for my car after the original was lost. The DMV refused to process their request. I spoke to the DMV who confirmed that they would not process the eTags order because there was already a case opened in their system. I asked nicely for eTags to please cancel my order. ETags canceled my order quickly enough, but kept my money (without telling me that they were doing so, but implied that I would receive a refund). They didn't communicate with me for over a month until they finally got fed up with my emails, and refunded me partially. The only communication they offered was "All sales are final". This is just unabashed predatory greed.
Hi EB, sorry to hear that you experienced this. While we do disclose that all sales are final, we do our best to assure that we can reach a fair resolution in case of any issues that may prevent an order from being completed. Additionally, any fees that would be paid to the DMV are refunded if an order cannot be completed. We would be happy to review this further. Please privately message us here with your order ID, VIN, or email and our support team will review your information. We look forward to hearing from you.
Customer service was great. They answered several questions promptly. Very easy process. Highly recommended.
Love how easy was to renewed. Thanks for the service. Love the update provided daily. Also how fast was received
Thank you Mayra. Your review made our day. We appreciate you taking time to write.
Thank you for making the process of transferring a car title into my name.
I look forward to experiencing more transfers i with you!
Thank you for using eTags Sariah. We appreciate your business!
I appreciate not having to wait in line, and had no problem figuring out how to do everything online.
I found it fast and easy to use. I hate standing in lines for anything especially with the availability of E-Tags. I paid for the express service and received my renewal package in less than a week
Delivered on time, very pricey, will have to purchase my registration online sooner next year, hopefully not as expensive
Received my current documents registration card and decal required to ride my motorcycles this season..
Have all your information from your car registration at hand and payment. Everything is completed wait for your tags.
Awesome
Thank you very much I received my renewal sticker for my 2003 SL500. This is the second time I used your service and I am very pleased with the results.
Received my tags in a timely manner and very happy with the service from e tags. I will definitely use e tags again
We're so glad to hear from you David. Thank for sharing!
DMV.com is much easier to do online order and received in the mailed. I want to know why I paid too much for my truck that was commercial. I do not understand why is commercial that my truck is regular vehicle that does not have company on the truck. So, Can you explain to me why? We bought the truck from Hi-Valley Toyota by Victorville.
This company took care of my needs quickly and was able to answer my questions. They were prompt and very helpful and I my tags arrived fast in the mail.
Answer: Hi Karl, yes, you can. If you are already an owner of the vehicle, you can order a duplicate or replacement title if you lost your original copy. If you need to transfer ownership into your name, you can also request a transfer of the title only without applying for a registration. We provide both of these services in Florida, California, and Pennsylvania. New York services will be online soon. Visit eTags.com to choose the state and service. If your vehicle is not currently registered in any of those state or you are not transferring that title to that state, you can still do the same service directly with the DMV in the state you are in. Thanks for your question and best of luck.
Answer: Hello Patricia, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent website regularly. You certainly can order a duplicate Florida title on our website by visiting https://www.etags.com/app/fl/print-title. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email were we promise to get back to you in a prompt time frame. Take Care and Drive Safely.
Answer: Hi John, thanks for your question. We currently offer renewal service online in California, Maryland, and Florida. You will be able to still use our service if your vehicle is registered in California or Florida. Please keep in mind that the DMV will require we collect the past due amount along with the fee to bring your tag current through the next year. If your vehicle is registered in Maryland, the MVA requires you renew in person if you are more than 6 months late so you will not be able to complete the order online with eTags. Let us know if you have any other questions.
Answer: Hi John, thanks for your question. If you would like to no longer receive emails from eTags, you can click on the "Unsubscribe" link located at the bottom of any email you received from us. We can also unsubscribe you if you would like to send us your order ID or tag number and name on the order. To unsubscribe from emails from separate parties such as SiteJabber or ShopperApproved, please use the unsubscribe link in their emails or contact them as they are not affiliated with eTags. We hope this information helps. Take Care and Drive Safely.
Answer: Hi Wilma, thank you for your message. We apologize for the delayed reply as this site (sitejabber.com) is not owned or operate by eTags and we do not monitor communications via this independent reviews website regularly. Our support team can respond to inquires within 24 hours if we are contacted directly by phone or email. On our website, both before and after and order is submitted for Florida registered vehicle, we itemized our service fees and we disclose that your state registration fee is to be determined (TBD). The Florida registration fee is not listed on the website becuase, since we are not the DMV, we have to send your plate information to a state licensed agency to calculate that amount and that is done offline. We do provide a resource before the order is placed that allow you to estimate the amount of your state registration fee and we also disclose on our website that we are not owned or operated by any government agency. We apologize if you missed that information prior to completing your order. Your registration was already renewed on 3/24/17 and this cannot be reversed with the state DMV. Your tags were already shipped to the address you provided us at the time you placed your order. Please contact our customer support team directly by phone or email and they will be able to assist you with any additional questions or concerns you may have.
Wow, you have written our next ad! Thank you very much for sharing Carolyn.