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eReplacementParts

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Texas
1 review
0 helpful votes
Follow Charles H.
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I needed a specific cable for an 26 year old Craftsman self propelled lawn mower. It took about 3 weeks but when it came - it fit perfectly! Now I can mow my 35 degree angle front yard a lot easier than with my newer Toro which was a chore.
I will buy from eReplacementParts again.

Date of experience: August 29, 2020
Florida
1 review
0 helpful votes
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New parts quickly!
April 14, 2020

Received my Penn SS 4400, 4500, and 5500, handles very quickly. The original handles do not bend like the replacements that never need anything but cleaning - no paint. I also upgraded my handle knobs to the ergonomic ball type with double bearings.

Date of experience: April 14, 2020
California
1 review
0 helpful votes
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After 42 years of faithful service, my Craftsman air compressor finally blew a head gasket. Sears, of course, had absolutely no parts although their web site did say that, yes, they had made it back sometime in the last century. Found eReplacementParts on Google, called their customer phone number and yes they had the gaskets and could send them out by the next day. Gaskets arrived in 2 days, were a perfect fit and the price was absolutely outstanding. My best experience ordering on line EVER.

Date of experience: November 20, 2020
Illinois
1 review
0 helpful votes
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Awesome experience
February 7, 2022

One of the most pleasant experiences in e-commerce. Priced well and super fast shipping, had the parts within 2 days. Catalog was easy to follow and parts were made easily accessible with pictures for clarity and comparison. Will buy again, great business!

Date of experience: February 7, 2022
Colorado
1 review
0 helpful votes
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Have ordered several times from you with exceptionally great service and response. Currently waiting on an order that may be out of your control. We were given your site for parts from Sears. We placed two orders - one after the other since we didn't know Sears was taking us to your site. We are still waiting for a shipping notice, let alone the order for 3 weeks now. The other order came through as expected. Have heard nothing at all! Would appreciate correspondence if possible,

Date of experience: November 8, 2020
Washington
1 review
0 helpful votes
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No customer service
November 23, 2020

Ordered a part for my food processor and was quoted about 2 weeks. After 2 weeks they informed me it would be a little longer. Two months and after sending two emails I finally received my part. Now I understand we're in the middle of a pandemic, but every other company I have done business with has figured out how to deliver customer service. However, this supplier has a recorded message instructing you to send an email, which goes unanswered. Very disappointed with my experience... the only reason they got 2 stars was because I finally did get the right part.

Date of experience: November 23, 2020
Illinois
1 review
0 helpful votes
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Basically basic
March 19, 2021

Finding the parts was easy. But it took a month to ship. Expectations at a minimum would have been a week. Expectations at maximum 2 weeks even if the parts are not in stock, however they stock and procure parts is not speedy for the consumer. Will look for other places in the future before using them again. Parts replaced: clutch spring and guard shroud.

Date of experience: March 19, 2021
New Hampshire
1 review
0 helpful votes
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Exact Replacement
April 1, 2020

I have an older Delta bench top drill press that I use often. The spindle return spring broke recently. I could still use it but not safely. Went to eReplacementParts and got an exact replacement in about a week. Very pleased!

Date of experience: April 1, 2020
Texas
1 review
0 helpful votes
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They had the oil plug my air compressor needed. They let me know it might take a while to get receive the part but I got here pretty quick I will definitely look for more parts here when I need them very great company and service

Date of experience: May 23, 2020
Florida
1 review
0 helpful votes
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FRONT DRIVE MOWER WHEELS
September 17, 2020

Replacement parts worked great, only took about 20 min. To install. The mower is actually pulling me now!
Thought I was just getting too old to mow the yard!
Thank you eReplacementParts for bringing life back into me and my mower!

Date of experience: September 17, 2020
Arizona
1 review
1 helpful vote
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Look somewhere else
September 4, 2019

I suggest you look somewhere else for your parts needs. I ordered several replacement power cords for my Milwaukee grinders. Order was placed on 8/19, took them two weeks to get them out their door. Here it is 9/4 and I still don't have my power cords. We'll see if they are the correct part when they arrive

Date of experience: September 4, 2019
Natalie D. eReplacementParts Rep
over a year old

Hello John, Thank you for your review. We are sorry to hear about the delay in your order and have sent you a private message.

Texas
1 review
0 helpful votes
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They not only had the part that I needed but the order process and delivery was very fast and they kept me informed with shipping detail and expected arrival right up until it landed at my shop. I will definitely recommend them for your parts needs!

Date of experience: June 15, 2022
Virginia
1 review
0 helpful votes
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Part not as advertised
February 6, 2023

Part is for DW 402 4.5 inch angle grinder. Advertised as made to Black and Decker specs. Installation was fairly simple. The problem came when trying to install the handle. None of the three ports are threaded. Handle will not attach.

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
Follow Buddy E.
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Determined my model and year, identified the correct part, adjusted my cost to align with an online price, shipped quickly and arrived a day earlier than estimated, part was exactly right. I will purchase hear again if parts are needed. My contact/tech was great... friendly, knowledgeable.

Date of experience: April 21, 2020
West Virginia
1 review
0 helpful votes
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No Help
July 11, 2020

You sent me the wrong part. Now I have to order it from Hamilton Beach and pay $23.00. That's almost $40.00 between your cost and Hamilton Beach for a new brew basket for my coffee maker that costs less than $10.00.

Date of experience: July 11, 2020
Wisconsin
1 review
0 helpful votes
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Cylinder head gasket arrived bent. It was shipped in a pillow pack envelope. There was no markings to indicate "DO NOT BEND". I wish they would've included a stiffener sheet inside envelope. I installed as is and hoped for the best. Whether or not life expectancy is shortened… we'll see.

Date of experience: November 13, 2021
California
1 review
1 helpful vote
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Yes, I read the bad reviews but this company was so much less expensive than anyone else (by more than 75% in some cases) that I gave them a shot. These were grill heat plates for a Fiesta gas grill. The site said my parts would be shipped directly from the vendor and it would be 3 to 4 weeks. Turns out my items were in stock and I ordered them on June 16 and received them June 21, sent from their own warehouse. So not only was I surprised, the tracking was accurate and the items are OEM. Low shipping cost compared to others also.

Date of experience: June 23, 2018
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review! That's great to hear and we are glad we could assist you with your repair.

Washington
1 review
0 helpful votes
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A great resource
June 19, 2020

Finding parts for older equipment is always a problem in a shop. My tools are old enough that the parts have been out of stock for some time. Circuit boards are not forever fortunately l found the one I needed at ereplacementparts.com allowing me to to save hundreds of dollars by repairing my thickness sander instead of replacing it. Thanks guys

Date of experience: June 19, 2020
Texas
1 review
0 helpful votes
Follow Jarad B.
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I ordered the OEM part needed and paid for accordingly. There was no communication then from the time of ordering to the time of getting my package at my door. Once opening the package it was discovered that apparently that specific part number was no longer available so the business took it upon themselves to replace with a product that will still fit. Although the part ended up working for me the business should have at least communicated to me asking if it was ok to swap parts ordered and update their website appropriately.

Date of experience: March 3, 2024
Natalie D. eReplacementParts Rep
over a year old

Thank you for your review. We appreciate your feedback. We are sorry to hear that happened. We would be happy to look into this for you if you can contact us directly with your order information. We apologize for any inconvenience.

California
1 review
0 helpful votes
Follow Bryan A.
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I tried one part and it didn't help. Thankfully, their return policy was super easy so I ordered another part and now everything is working. This is all the repair shop would have done but I didn't have to drive anywhere or pay someone else for swapping out parts. Repairing is easy if you know how to use a screw driver. And I did my part to save the environment by not adding to our landfills. I'll always come here first when looking for parts again!

Date of experience: May 12, 2020

Overview

eReplacementParts has a rating of 2.9 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 1st among Appliance sites.

service
805
value
888
shipping
902
returns
260
quality
844
This company responds to reviews on average within 1 day
+398