Almost unbelievable getting quality replacement parts for expensive tools for a fair price and fast shipping. When you depend on your tools, minimizing downtime is a must. The business website is straightforward, fast search and easy to order. Using the exploded diagrams gives confidence that you are ordering the right part.
I ordered a discontinued part for my coffee maker. Replacement Parts' courteous and diligent service kept my anxiety levels well at bay until I received the part, earlier than expected. Than you so much!
Unfortunately I no longer have the name of the rep who helped me.
I needed a valve for my pressure washer and the part was very difficult to find.
She cross referenced quite a few sites and finally found the part number.
You all go out of your way to help the customer. This was the second time I have used your company.
I will continue to do so
Thanks!
The part i bought work as should. I placed several orders at different times some order same day and still charge 10.99 to ship each order, even 10.99 for a little carb needle. (Crazy). I can buy exact same parts on Amazon free shipping, so this will be my last purchase through ereplacement.com.
I ordered a replacement stoneware for a crock pot. It arrived in pieces. It was poorly packaged (wrapped in bubble wrap and placed in box). They sent a replacement which arrived the same way. Talked to representative and explained the problem was in packaging. Agreed to one last try. Same result. Refunds for 2 orders have been received. Waiting on refund for third order.
Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.
I've always had good results from eReplacementParts, but this is the first time I've tried to contact them with a problem. Using Corona virus is no excuse for an email to go two weeks without a response. I received a package, properly addressed to me, but when I opened it the items were for a different person. There is no return option for received wrong order so I sent an email to the Contact Us address. I've had no response other than the automatic "we'll get back to you".
They pretty much have everything you need for little engines. All my landscaping machines will get a tune up this year, thanks to "Stay in place" and EreplacementParts has them all, fair pricing and fast delivery.
I needed to order parts for my wife's vacuum cleaner. Bags, belts, light bulb, etc since local stores pretty much stopped carrying these in stock. I should have researched internet better. My stupidity. Your pricing was "way higher" than others I found after I already placed order and the delivery was absolutely terrible. 9 days to ship via Fed-X from UT to Ohio. Feel kind of ripped off. Got parts eventually but will be smarter next time to look around better.
I needed an indicator weight guide for my mom's 65 year old pressure cooker which I still use and they had one that was reasonably priced. It was received in the mail a few days later! Speedy service for hard to find parts
A customer service person sent me a label to return defective Bkack & Decker Hedge trimmer handle. But neither UPS or USPS would take it. I ended up buying 2 handles more. 3 total. You (currently?) have poor customer service on returns.
Purchased a new Milwaukee angle grinder that did not come with an adapter for flat cutting blades. Was able to get correct part from eReplacementParts with no issue. Arrived in short period of time. Will be happy to purchase again in future.
Bought a "NEW" replacement pump/motor for my piece of junk Ryobi sprayer, lasted 4 tanks, dead already. Contacted customer service NO REPLY...WOW...$38 out the window. Gave them all the info, order#...still nothing...WOW...never again...Stay Away
Ordered gas grill grates (set of 3 grates). I got package with only one grate of the three. Emailed eReplacementParts and have not received answer. Tried calling 5 different customer service phone numbers. All had same recording advising returning part at my expense. They simply are not communicating with their customers. Do not order anything from this company!
Had the parts for an older saw. Price was very competitive with other places I checked. Shipping was quick and in the time frame they said it would be. Have ordered from e-replacement many times. Always has been a good experience.
Great company to find replacement parts for all your equipment needs. Virtually all brands are represented including older hard-to-get models. Have used them many times and will do so again as the need arises in the future.
Great part, had no problem installing it, fits perfect. The part was identical to the old part. Parts like this, should not depend plastic for strength, in Arizona they are only good foe a couple of years. Your site will most likely get my order again, THANKS.
Arrived today I'm good condition, again flimsy packaging, like bubble wrap where a small child has popped all the bubbles. So pay yer money take your chances in the world of trans Atlantic ice cream machine lid replacement. John
Ordered a new lid for an ice cream maker as not available here in UK. Item was not sufficiently packaged. Have re ordered with shipping discount and hopefully it's well enough padded to survive crossing the Atlantic.
Extremely competent staff that explores and produces in both the customers and companies best interests. Web site easy to navigate. Pricing while not low, is worthwhile based on total business services.
Ordering is easy. Shipping is fast... got the mower parts needed in just a few days. Shipping rates are reasonable too. I've ordered from eReplacementParts at least several years & every encounter has been excellent!
Your descriptions of parts is very clear and makes it easy to find the right one. It also came within the estimated time you gave me rather than waiting 6 months for it. Every other part seller has to some extent delayed my order. But you guys are fast, reliable and will definitely be using for my company in future use if I ever need anything. Thank y'all so much. Keep it up.
Overview
eReplacementParts has a rating of 2.9 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 1st among Appliance sites.
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- Midvale,, UT, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!