eReplacementParts Reviews Summary
eReplacementParts has a rating of 2.7 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 2nd among Appliance Parts sites.
Very happy to have my Ryobi disc sander working again. I was able to pick out the right part by seeing the photo.
The website was very difficult to uses. I finally found the right part and I believe with all my heart I ordered the right part number using the number on my crock pot and when it came it was wrong. I called customer service and she said no way that happened. I asked her to send me a return label and she told me I would have to pay shipping. I am very upset. I know I plugged in the right part number. I think there was a glitch on website. I have never received my return label. I think the company should pay for return shipping and replace my part with the correct one.
Hello Donna, Thank you for your review. We are sorry to hear about your experience with us and have sent you a private message.
I ordered several parts to rebuild my firebox. It would be nice to offer an option to buy a complete firebox.
Hello Phillip, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Parts were what I had ordered and received them earlier then expected. Have used ereplacement in the past, good service.
Hello James, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I called in a high end appliance repair person who took a look at my Vent-a-Hood and said he'd have a hard time getting replacement parts for it. Never heard from him again. So I took matters into my own hands and found the parts on eReplacement Parts. They were easy to install and worked perfectly.
Hello Mark, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
Arrived ahead of scheduled date! In perfect condition too. I have a really OLD vacuum cleaner and it was so nice to be able to find accessory pieces. My local vacuum cleaner repair shop suggested your business.
Hello Karen, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
My NuTone fan switch stopped working. Soon after I started doing research on it online and couldn't find a replacement. I found eReplacementParts and found the switch I ordered it immediately it got to my house in about 3 days, thats amazing. Installed it as soon as it got home and everything works fine now. Awesome replacement parts website definitely recommend.
Hello Juan, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
I recently purchased a used table saw and needed a few replacement parts. It was a later model and there was no paperwork available but, I found what I needed on your website, and they arrived as promised.
Hello Ed, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Easy to locate parts and order is shipped the next day. We use a lot of sanders & drills to assemble our products.
Hello Jerry, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I think that the price for my drill chuck key was plenty fair but to charge $7.00 to ship was ridiculous. This should have cost no more than $2.95 to ship in small padded envelope. Over all I am satisfied except for the shipping charges.
Hello Jeff, Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something were to happen to the order during transit. We try to keep our shipping prices as low as possible, but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
Found easily exactly what I needed. Was delivered in a timely manner. Part as advertised. Great prices. I would recommend this site to everyone.
Hello Revi, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
My one rip is when your selling carbon brushes for tools that obviously has two brushes. They should be sold in set of two. IMO. I like that the 800 number is there incase you want to talk to a live person. They were good.
Hello Jason, Thank you for your review. We appreciate your feedback. We receive all of our parts lists for a model directly from the manufacturer, and the parts usually come factory sealed. We are only able to distribute the parts as the manufacturer sends them to us. We apologize for any inconvenience.
I am a retired United States Marine of 30 years plus, and have been out almost 30 years, that tells you I'm pushing 80 years old - I still cut my own grass and do all my own lawn work. On a limited budget, I can't afford new equipment, so I opt to keep the ones I have in top operating condition. You folks made my day with the parts that fit perfectly and I am ready for the 2020 season. Sincerely and Semper Fi, John
Hello John, Thank you for your review! That's great to hear and we are glad we could assist you with your repair and appreciate your taking the time to leave us feedback.
Super easy to use. Type in the product and model number. Look at the diagram. Scan the parts list and place your order. Fair price for both part and shipping. But the best surprise is that they give you either by video or photo's a step by step of how to replace the part. Like having your own private repairman at your fingertip. Does not get any better than that
Hello Peter, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Found the user friendly web site, ordered necessary parts and received sooner than expected. Quality parts at a good price.
Hello John, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I received two new wheels that arrived in great shape, the boxes were extra tough. They are to replace corroded 14 year old wheels on our Kia Sorento. These wheels were hard to find, and even here there were only the 2 available, I need 2 more. At least eReplacementParts.com was easy to navigate and finding the wheels was straight forward. Other web sites alluded to having these wheels, but they were nowhere to be found. In the least, they could have listed them and then shown them as out of stock.
Hello John, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
Thought the replacement lid would be one like the it came with but it was not. Just regular lid but doesn't latch like the original
Hello Pam, Thank you for your review. We are sorry to hear that the part did not fit and have sent you a private message.
An amazing inventory that is bigger than any other one I've seen, Very fast to fill and send the order
Hello James, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
I was IMPRESSED! They are a smooth group to do business with. Satisfying system in place to help locate parts.
Hello David, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
By shopping online at ereplacementparts.com I am able to find parts for a variety of repair projects without having to spend money for gasoline when driving locally to purchase parts at a specialty retail store. I also do not have to pay higher prices for some replacement parts purchased directly from the manufacturer. In my most recent purchase I was able to find a part for a chainsaw and the part itself was cheaper than the shipping cost (the shipping cost was just a bit over five dollars). As is usually the case, I was able to communicate very well with the ereplacementparts customer service rep and by browsing products and schematics I was able to find what I needed and placed the order in a quick and easy process. Thanks for your great service
Hello Alfred, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.
From the business
Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bill, Thank you for your review! We're glad to hear we could help you and appreciate your taking the time to leave us feedback.