eReplacementPartsReviews 4,468

I was looking for some parts and asked a question. I received a quick response, but in the end it wasn't super helpful, unfortunately. I decided to take the plunge anyway, as I needed these parts to get an essential tool in my shop running. The order stated a 1 to 2 week lead time. After 2 weeks I still hadn't heard back and when I sent a message, I again received a quick response, but it turned out that one of the items was discontinued. I don't know why I wasn't told this immediately, but the handling was quick and correct (the item was, with my consent, taken from the order and I was refunded the cost). I opted to have the order sent through USPS (the cheapest option, but still way more expensive than the actual parts in the order) which would take 1 to 3 weeks according to the option and I received a tracking number, but it took a couple of days and another email from me to get to see updates on the shipment. The shipment is now out of USPS territory and supposedly somewhere in my country, but I haven't received ANY updates on its status for days now. This might be due to delays to the weird times we live in (Corona virus shutdowns, etc.), but I still hope that the order will arrive soon, as I need that tool operational.

This web site had pretty much everything you need for your Shop Vac brand shop vacuum. The only draw back was my own in that looking at a parts log for the vacuum it was difficult to determine which castor foot I needed. I thought I ordered the right one as the other is now unavailable altogether. Unfortunately it wasn't. However, some time and a dremel tool fixed that and I was able to make it work. Best thing is, their shipping was huge fast!

My order was on back order for about 6 months and they didn't know when it was going to be available. After waiting this long, I decided to cancel the order. Wouldn't you know that the day after I reached out to cancel the order, they said they couldn't cancel it because it had already shipped. Flat out lie - they shipped it after I asked to cancel it and the mail dates prove that, and their correspondence with me proves it as well. Also, I find it hard to believe that after waiting that long, the part miraculously was ready to go the day after I emailed. Now I have to return it, because I ended up getting the part quicker from a different source, and returning it is a pain with everything that's going on right now in upstate NY.

So, not a happy customer at all. You just made an already frustrating ordeal that much more frustrating. And you lied.

I'd like to give you guys a good review and probably still will if I could get in contact with someone. I need to return the part I ordered from you and I need a different one within the next week and a half but can't figure out how to send it back to you guys. If you could please contact me@ *******148 is really appreciate it I'd like to return this part or a different one brand new still in the box never installed just the wrong one