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eReplacementPartsReviews 4,468

2.7

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 2.7 stars from 4,468 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eReplacementParts most frequently mention credit card, next day and wrong size. eReplacementParts ranks 2nd among Appliance Parts sites.

service
806
value
889
shipping
903
returns
261
quality
845
This company responds to reviews on average within 1 day

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Oregon
1 review
0 helpful votes
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Received the item and it works perfectly. Reasonable delivery time also… Thank You! Thank You! Thank You!

Date of experience: December 28, 2022
Florida
3 reviews
0 helpful votes
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Right parts, on time and good service.
December 29, 2022

My first time dealing with this company. High quality parts and correct. Easy website to use and decent shipping prices. They have a big variety of parts even for older equipment. A great resource to me!

Date of experience: December 28, 2022
Louisiana
1 review
0 helpful votes
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Parts
December 27, 2022

You say you have the parts that customers need probably just to get their business then you have excuses.I don't know if I will use you again. DON'T LIKE LIES!.

Date of experience: December 27, 2022
Illinois
1 review
0 helpful votes
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I ordered a replacement baking pan for my convection oven. My order took two months to arrive, and when it did, the part was not as advertised and did not fit my oven.

Date of experience: December 27, 2022
Florida
1 review
0 helpful votes
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When my pneumatic brad nailer quit working after 19 years of quality service, just was not looking forward to purchasing a new one. Having nothing to lose I decided to follow the parts diagram and opened up the air chamber and found a broken part. Searched all over the internet and all I could find out is that the part is no longer available. But I did not give up. Persistence paid off I found eReplacementParts.com and they had the part I needed. They had a generic replacement that I purchased and in 5 days received the part. In my nailer purrs just like when I used it for the first time. (I did purchase an additional part in case it fails again in 10 years.)

Date of experience: December 26, 2022
Colorado
1 review
0 helpful votes
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Not quite
December 26, 2022

The ad

Web site indicated that the replacement "bump head" part would fit my model Ryobi weed wacker. It did not. The attachment was clearly different from the head of my device. I was, however, able to "jerry-rig" it to fit my device. I haven't used it yet, so I'm not sure it will hold up.

Date of experience: December 26, 2022
California
1 review
0 helpful votes
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I needed some parts for my Makita battery lawn mower. Some of the parts were on backorder for several months. EReplacement kept me informed of the status on regular basis and every time I called I was able to talk to a live person within a couple of minutes. Excellent customer support!

Date of experience: December 24, 2022
Louisiana
1 review
0 helpful votes
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Disappointed!
December 23, 2022

I ordered a part based on the model number of my blender. Their online site confirmed the part and when I received it, it was way too big. I wanted to return it but it cost $2 more to send it back than what I paid for the part. I refused to do that. They need to check the items on their site because some are bit the right part! I'd give a zero if I could!

Date of experience: December 23, 2022
Texas
1 review
0 helpful votes
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Needed a pin and retainer for my old nail gun and really doubted I would find one - but this site not only had the parts, they made it easy to find the them. Delivery was efficient and quick! I can now use my nail gun again, nice job, thank you!

Date of experience: December 23, 2022
Massachusetts
1 review
0 helpful votes
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If there were a choice of No star at all
December 23, 2022

After months of back order waiting for a part that costs less than $3, I received 2 incorrect parts (as I paid for two plus the exorbitant shipping that was more than the two parts' price) that didn't work at all. I cannot return them without paying shipping again myself. I called, emailed and filled out customer service info online. Nothing happened. Now this time you wanted me to review. "Great" job.

Date of experience: December 23, 2022
California
1 review
0 helpful votes
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Worth the wait..
December 23, 2022

I ordered some "hard to get" Chainsaw parts and after 2 other vendors refunded my money, These guys came through. Great Job and kept me posted often. Very Dependable 12.21.2022

Date of experience: December 21, 2022
North Carolina
1 review
0 helpful votes
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1/2 drill motor
December 19, 2022

My 1/2 craftsman drill arbor broke. Big drills are expensive. I went on eReplacements parts. I looked up my drill motor and found a replacement arbor. I ordered it. In a little over a week it came in. I replaced it. It was great. Drill back up and running at a fraction of the price of a new drill motor.

Date of experience: December 17, 2022
Maine
1 review
0 helpful votes
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Old snow blower
December 19, 2022

I had a 15 year old walmart MTD and I needed a front gear assembly to make the auger work. Not only could I not find the parts, but nobody even had a record of the machine in their inventory! But customer service for ereplacement parts, was more then happy to help, me find what I needed! They told me the model number had been changed, somewhere along the line. They sent me cutaway diagrams of all the parts in my machine, I easily picked out what I needed and they were quickly sent to me so I could install them. The parts were $70 but a new snow blower would have cost me close to a thousand! I highly recommend this company! Their customer service is second to none!

Date of experience: December 17, 2022
Missouri
1 review
0 helpful votes
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The only place with a major component in stock
December 18, 2022

Their CharBroil Parts were priced low, and most parts were in stock. One part was slow for them to get, but that was the manufacturer's fault.

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Black & Decker Parts
December 18, 2022

Needed parts for my Black & Decker vacuum. Not only did they have them but the parts were delivered very quickly.

Date of experience: December 16, 2022
California
1 review
0 helpful votes
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Great service
December 18, 2022

Found the exact part I needed, delivered in a few days. Repair was completed and my ventahood works like new again.

Date of experience: December 16, 2022
Florida
1 review
0 helpful votes
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Kept Me Informed
December 15, 2022

- Notice 5* rating even though I did not get my order like we all want. But I know I am not special and if the part is not on hand you wait.
- In my case I waited a couple of days BUT was kept informed on the status during the entire process.
- I was taught years ago by a very wise grandfather that to be successful in business you must make people "want you". I feel for sure e replacements wants me as a customer by keeping me in the loop. Thank you for that!
- Nothing pi$$es me off more than ordering something and then the seller goes sinker.
- I will purchase more parts from you in the future.

Very Respectfully,
Jeff

Date of experience: December 15, 2022
New Jersey
1 review
0 helpful votes
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Sears Self Propel Lever
December 15, 2022

Had the best price for part & very reasonable shipping charges. U.S. Mail had fast delivery too. Will buy from them again.

Date of experience: December 15, 2022
Texas
1 review
0 helpful votes
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I ordered this part on Mon, Nov 28. I paid $14+ dollars for next day shipping, which is more than the parts cost. On Tue, Nov 29 I checked the delivery status and it said it would be delivered on Thu, Dec 1.

So why did I pay all that money for next day delivery to have to wait 3 days to get it? I just checked the status and it now says it will be delivered on Sat, Dec 3!

What is the heck? I'm thinking a refund is in order, at least for the shipping costs, if not for the full order.

Cheese wiz, folks. Pay for next day, get a 5 day delay? Assuming it really does get here on Saturday. In the meantime, instead of exercising on my elliptical, I'm running 4 miles outside in 40 degree weather. Which is what I was paying extra to avoid.

Date of experience: December 14, 2022
Connecticut
1 review
0 helpful votes
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Replacement bowl
December 15, 2022

I tried everything to get a replacement bowl for crockpot because I loved the cook and carry feature of the cover and crockpot didn't sell this model anymore nor had part for it. They gave this company name and the people were great in helping me with the replacement

Date of experience: December 14, 2022

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+398