eReplacementPartsReviews 4,467

Corporations who believe that robotics and automation are superior to human handling are going to not succeed. It is critical for any online retailer website disclose the shipping method prior to payment. Disclosing the selection / use of USPS would have resulting in providing eRepl Parts a Different MAILING address.
Note: MAILING is NOT SHIPPING. ERP gets 1 stars b/c 1. They exist and I am grateful for that and 2. Much of what is shipped to me comes by carrier other than USPS. Customer satisfaction is lost when business or home repair projects are Unnecessarily delayed. Hire more people.
What is the big deal about emailing, or texting, or calling YOUR CUSTOMER! When there is a delivery problem. TOTALLY SUCKS

I only gave 3 stars because I had to return the bearings. There was a back-order on this item so it took quite a long time to receive them. Due to the delay, I was forced to replace the Planer with a new unit. I do understand this was not all eRepacements fault, and they were very quick to take back the now unneeded bearings and issue a refund, though not a full refund. I had to pay for shipping (not a problem) and they didn't refund the sales tax paid. I don't understand why the tax was not refunded but I write that off as a learning thing.

Ereplacementparts did their job perfectly. However whoever they got their farts from didn' it took a long time for them to send the part 2 e replacement. And the shipping was horrible it took forever.

I was sent the incorrect parts. They looked correct to the untrained eye so I just went ahead and installed them. Then, when I went to install a saw blade, the arbor was just too big not to allow any of my blades, collected over 36 years of business, to fit. Not one.
The nut to hold the blade on does not fit because the arbor is the wrong arbor.
I have sent many emails with sporadic replies now and then.
I have called a few times - only to get a message that because of Covid they are not taking calls.
I have been told, via email on June 5th, a week ago now, they sent me the incorrect part. That they will exchange it.
So I am out close to $400 and my saw is sitting in my shop unusable. Projects are sitting idle. Again, today, no contact from them.
From the reviews I am now seeing, I should have avoided the company.

I placed an order about 2 weeks ago for a lawn bag frame. I saw a pending charge on my credit card so I assumed the order was being processed. I was never updated, or notified, of any cancellation. However, I saw a credit on my visa statement today for the original pending charge, so I have to assume the order isn't coming. I don't mind so much that the part might be out of stock, or simply not available, but it would be nice to be notified that I will not be receiving the item so I can look elsewhere to purchase it.

I ordered (order # *******) a replacement rack for my Powermatic Drill Press on 4/20/20 and on 6/6/20 I finally received the item I ordered. I understand it took over a month to get as I worked in logistics and material procurement for 37+ years. The part I recieved was incorrect and I notified Ereplacement parts of this only to get no response. I am not asking for a miracle, just to be able to exchange the part I received for the correct one. I have yet to get any response. You have my money and I have the wrong part which serves no purpose to me. Where do we go from here? Please advise. My email is *******@cox.net

I call to find how to return the wrong belt (my fault not the company's), only to find out that i can't do it on the phone and that i must go to the web site and do it there. Except that not all my purchases were not listed meaning there was no way to return the wrong belt for my tractor.