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eReplacementPartsReviews 4,467

3.2

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
806
value
889
shipping
903
returns
261
quality
845
This company responds to reviews on average within 1 day

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Wyoming
1 review
0 helpful votes
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Not Quite
June 27, 2020

Had relays replaced on Whirlpool oven control, Oven heats but relays still produce loud clicking noises, not sure if replacements are safe to use, will contact eReplacement on Monday to see what can be done.

Date of experience: June 27, 2020
New York
1 review
0 helpful votes
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Customer Service
June 27, 2020

I spoke to two representatives the first time. Tamara and Tammy. Both assisted me in purchasing the correct charger for my Black & Decker Dustbusters. A 15V and 14V (not sure but two). Unfortunately you only carried the 15V. Tried the two you have and neither one worked. Your two reps were so sympathetic - unfortunate I had to return both of them. Received the first refund even before I returned the charger. I am still waiting for the refund to hit my account for the second charger that I returned. All in all they were great

Date of experience: June 26, 2020
Alaska
1 review
0 helpful votes
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So Simple
June 26, 2020

I installed the garage ready "heater" in my garage refrigerator recently. The order process was super simple, and the shipping arrived quicker than I anticipated because of COVID-19. I needed two tools, a nut driver and a cross tip(Phillips) screwdriver. It will take you literally 15 minutes from start to finish! More like 6-8, if you have nothing in the way! Easy, easy, easy!

Date of experience: June 26, 2020
Minnesota
1 review
0 helpful votes
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Great site!
June 26, 2020

I needed a new Burner assembly for a 15 year old Porta Chef portable grill. I tried replacing it with a universal part from Home Depot which didn't fit at all. I found my exact replacement part on this site. It arrived quickly and was exactly the same as the old burner that I took off my grill. I was not very confident that the part I needed was still available. My grill is as good as new... thank you!

Date of experience: June 26, 2020
Virginia
2 reviews
0 helpful votes
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Excellent service!
June 26, 2020

Needed a part for my old vacuum cleaner and you did great job fixing my problem. Good web site and very promp service with just the right part. THANKS!

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Matching parts
June 26, 2020

I put my bread makers model number in an they supposably found the right part. Needless to say the part didnt fit. Very disappointing.

Date of experience: June 26, 2020
Illinois
1 review
0 helpful votes
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Toro yard vac
June 26, 2020

Nice website. Parts were easy to find. Smooth ordering process with prompt delivery time. Very pleased with the whole transaction.

Date of experience: June 26, 2020
Germany
1 review
0 helpful votes
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Pen Reel Handle
June 26, 2020

I ordered a penn reel handle and it took months to arrive.

The good news is the item was delivered as described.

Date of experience: June 26, 2020
Virginia
1 review
0 helpful votes
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Good service
June 26, 2020

I was looking for replacements for an older Craftsman lawn tractor. Parts lists were hard to find and sketchy at best. But e-replacement was great in having the info I needed. Ordering was a breeze and parts arrived as ordered. Installed.
I have also used them for grill replacement parts also.

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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I needed a replacement gas tank called eReplacementParts, talked to a very friendly rep. She ordered my part and it in a few days. I was very pleased with the service.

Date of experience: June 26, 2020
Missouri
1 review
1 helpful vote
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I ordered a replacement head for my string trimmer on May 23. AFTER MORE THAN A MONTH I still do not have it! I have emailed customer service twice and they do not bother to get back to me. This transaction has been terrible and ereplacement parts does not appear to be interested in helping resolve the situation. Sorry I ordered from them. VERY DISAPPOINTING. A zero star rating is about right. They have my money and I do not have my part.

Date of experience: June 25, 2020
Washington
1 review
0 helpful votes
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The parts that I ordered were the right parts that I needed! The time that it took for me to get them were a bit longer than usual but I believe that it has to do with the concerns of the pandemic. Otherwise I am overall happy with the order that was delivered to me. Thank you for your help and service!

Date of experience: June 25, 2020
California
1 review
0 helpful votes
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Quality replacement
June 25, 2020

I needed a replacement blade for my Hamilton Beach food processor. The price of the replacement blade was really fair & it shipped the next day. Highly recommend

Date of experience: June 25, 2020
Alaska
1 review
0 helpful votes
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Imcomplete order
June 25, 2020

Order replacement pressure washer handle and only receive two the three components which make up the spray gun. Still have not received any reply to my email. I have used them before for several items and always received good service hope they get back to where they were before all this craziness.

Date of experience: June 25, 2020
California
5 reviews
11 helpful votes
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Too bad. I had good experience in the past. Latest e-mail shows less parts available than previous e-mail. They ignored my request to ship what they had. No way to talk to a person. Cancelled order after waiting over a month.

Date of experience: June 25, 2020
Florida
1 review
0 helpful votes
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I have been trying desperately to make a return on a part that is wrong. There is no one answering phones or emails. Everything is automated and no one responds.

Date of experience: June 25, 2020
Oregon
1 review
0 helpful votes
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What now?
June 25, 2020

Ordered a part, waited two weeks no part. Emailed inquiry was told you couldn't ship part and would refund cost of part but not freight. Why not and how do get the part?

Date of experience: June 25, 2020
Ohio
2 reviews
0 helpful votes
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Right parts
June 25, 2020

I always get the right part that was ordered I ve ordered a lot of parts from e replacement parts. Always happy

Date of experience: June 25, 2020
Nebraska
1 review
0 helpful votes
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Customer service
June 25, 2020

I ordered a part for my weed eater. The part I was told was on back order due to the covid-19. During the order process I was up dated by e-mail the status of my order. I wanted the part earlier but these are not the best of times.

Date of experience: June 25, 2020
Alabama
1 review
0 helpful votes
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Wrong part
June 25, 2020

2 of the 3 parts ordered were correct however the hub cap that was ordered was replaced with motor brushes. It is IMPOSSIBLE to make a complaint being that my order number does NOT exist by your account!

Date of experience: June 25, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
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