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eReplacementPartsReviews 4,467

3.2

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
806
value
889
shipping
903
returns
261
quality
845
This company responds to reviews on average within 1 day

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Florida
2 reviews
0 helpful votes
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Response time
July 8, 2020

A faster sending time response is all that I can think of to improve your score I can't send this response because you want me to write a response that totals 100 characters, which I can not accomadate you with.

Date of experience: July 6, 2020
Colorado
1 review
0 helpful votes
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Belt Drive
July 6, 2020

I ordered a drive bentvfor my DeWalt planer. It arrived in a timely fashion and was the exact replacement part.

Date of experience: July 5, 2020
Massachusetts
1 review
0 helpful votes
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Works great
July 6, 2020

It was a direct fit application took about 30 minutes to install. And this company had it in stock good company to go through for several parts.

Date of experience: July 5, 2020
California
2 reviews
0 helpful votes
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I have a very old (but still in very good condition) Hoover vacuum. With local shops closed and/or out of business due to Covid; eReplacementparts.com was an excellent option and great choice on my part. Thank you so very much; I could not be happier with the quality, price, and speed at which they arrived.

Date of experience: July 5, 2020
California
1 review
0 helpful votes
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No package
July 5, 2020

Before this pandemic your service has been excellent. But since then, it has been two weeks since I received your email stating my package has been shipped. But according to the tracking number with ontrac, they are awaiting the package. All I want to know is what is going on?

Date of experience: July 5, 2020
New York
1 review
0 helpful votes
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Although it did take a bit longer to get here, the two front wheel drive wheels for my Craftsman mower arrived last week. I was able to install them in about five minutes even though I have never before replaced lawnmower wheels. Thank you for the "better safe than sorry service".

Date of experience: July 5, 2020
Georgia
1 review
0 helpful votes
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Coffee filter
July 5, 2020

Great product but took along time for it cause they had to get it somewhere else also the prices are great.

Date of experience: July 5, 2020
District of Columbia
1 review
0 helpful votes
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Good tech data availability needed to find a part for an older model edger. Ordering was easy and I received the part in a reasonable amount of time.

Date of experience: July 5, 2020
Washington
1 review
0 helpful votes
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Did not fit!
July 5, 2020

We looked up the model number through the website and ordered the piece they told us too. It did not fit our machine. It was not even opened and when I went to return it they wanted me to pay $6 shipping to return it back. Even though it was their error. Order from somewhere else and save yourself time and money.

Date of experience: July 5, 2020
New York
1 review
0 helpful votes
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I have a small Craftsman air compressor that I needed an oil fill plug for. I had broken the original plastic plug and was unable to find the part due to Sears going out of business. Not being able to verify the thread, I could not even find a simple metal plug as a substitute. Then I happened on this website, ordered the part and had it in a week or so. The shipping cost more than the part but I was saved the hassle of trying to find a substitute at probably close to the total cost paid anyway.

Date of experience: July 4, 2020
Texas
1 review
0 helpful votes
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Complete support
July 4, 2020

Due to covid19 everthing has slowed down but with companies like this we keep moving foword. Great job!

Date of experience: July 4, 2020
Idaho
1 review
0 helpful votes
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I ordered the blade guide assembly for my jig saw. When the part arrived 3weeks later, it was smaller than the original, and shaped differently. It would not work with my saw. I had to get the correct part somewhere else. There was no installation help of any kind on this site or anywhere else. I'm not only displeased with this order, I'm dissatisfied with Ryobi. The lack of customer care all around is unacceptable.

Date of experience: July 4, 2020
Tennessee
1 review
0 helpful votes
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Incorrect Part
July 4, 2020

My ordered was received in a timely manner but when I installed the new part, it did not work correctly. I contacted customer service and they wanted me to return it as it was possibly defective. I informed them that was not the case, but that is was the wrong part. I even sent them a picture of the wrapping showing that it was incorrect. Instead of verifying my statement they sent me another part with the same part number. It was still the wrong part. I asked for a RMA for the second and they said wait but in the interim they refunded my original purchase price. The problem with this part is that the Illustrated Parts Breakdown (IPB) is incorrect. Showing reversed part numbers for the two different sized elements on the GE cook top. I gave up convincing them of this error and am working with a different company. I tried to add photo but it did not accept a PDF image.

Date of experience: July 4, 2020
North Carolina
2 reviews
0 helpful votes
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I am very satisfied with the parts received even if they were from China. I have purchased several items over and over again, service is prompt.

Date of experience: July 4, 2020
New York
1 review
0 helpful votes
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Made repair easy
July 4, 2020

Entered my problem in the search bar and the part I needed immediately came up. Received the part within a week.

Date of experience: July 4, 2020
GB
1 review
1 helpful vote
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Absolutely disgusted with the service, after many requests still not received my Weber parts 5 weeks later. Wish I could provide a photograph of my parts ordered.

Date of experience: July 4, 2020
Virginia
1 review
0 helpful votes
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I have been waiting on parts since May18th I am a little disappointed... please check my order and get back to me

Date of experience: July 3, 2020
Minnesota
1 review
0 helpful votes
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Thanks for getting me the right part. Due to the Covis I understand shipping would be delayed. Part slipped right in and off we go. Thanks again.

Date of experience: July 3, 2020
Georgia
1 review
0 helpful votes
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Internet order
July 4, 2020

Web site was easy and finding the parts i needed also easy. Took a little longer to deliver but the right part came in and i will be ordering more soon. I saved you all in my favorites file. Thank you

Date of experience: July 3, 2020
Texas
1 review
0 helpful votes
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Terrible Business
July 3, 2020

I am making sure to leave a terrible review for this business. I ordered 2 replacement heads for my weed eaters. I was sent the wrong parts. After I sent the parts back for a return, it has been several weeks and I still haven't heard anything from them or seen my refund. I wasn't even sent any update letting me know that they have confirmed my return. When I checked my status on the website it says "unable to return" so I sent another message asking for clarification... no response still. I will never use this company again and recommend that anyone thinking of using this website... not to.
-Tacoma

Date of experience: July 3, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+398