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eReplacementPartsReviews 4,467

3.2

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
806
value
889
shipping
903
returns
261
quality
845
This company responds to reviews on average within 1 day

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Colorado
2 reviews
1 helpful vote
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I looked into this website to find a piece to my broken lawn mower. They're schematics and diagrams made it so easy and simple. I will use this site for years to come!

Date of experience: July 24, 2020
California
1 review
1 helpful vote
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A dear friend donated some of his tools to me before he passed away at the age of 92. His tools were older, and some were not working, but I wanted to refurbish them and use them as a reminder of my friend. One was an older Makita drill, no longer supported by Makita. It wouldn't run, so I checked eReplacement parts. There I found the parts diagram and diagnostic suggestions, so I determined that the switch was defective. There was a replacement in stock. I ordered it, it came in a few days, and my drill is like new. This is the best site for giving new life to older tools!

Date of experience: July 24, 2020
Pennsylvania
1 review
1 helpful vote
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Recently ordered parts for an older chainsaw. Messed the order up and called to add one last part. The lady who helped me was great. Couple of the parts were out of stock. They were up front and kept me informed of slight shipping delays all the way. I was pleased cause I expected huge delays with the virus situation. But the parts all got here very timely, and were perfect. Have ordered several times from these folks before, and they always do an excellent job.

Date of experience: July 24, 2020
Wisconsin
1 review
0 helpful votes
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Replacement parts
July 24, 2020

I was very happy getting my parts for my riding lawnmower, the parts where easy to order and I got them in a very short time 5 stars to them you must know I'm a senior citizen and a computer is not my strong suit. Thanks

Date of experience: July 24, 2020
Georgia
1 review
0 helpful votes
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Great experience!
July 24, 2020

Ordered a spring for my Echo weed eater and received the part within a week. The price was reasonable and it was handy to see the parts breakdown illustration on the website. I will use this company again.

Date of experience: July 24, 2020
North Dakota
1 review
0 helpful votes
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Rear axle
July 24, 2020

This is the 3rd axle I've had to replace, they need to beef up the adjustment bar to heavier gage material, keeps breaking, other than that the ordering process is good, nice to have a site to order parts, shipping could of been quicker

Date of experience: July 24, 2020
Florida
1 review
0 helpful votes
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Ordered a part for a broken Breville oven, the part was advertised as a 9 pin connector part, I received a part with a ten pin connector. Shipping was quick, but it was the wrong part. I have tried to contact customer service to get the part returned and no one has gotten back to me yet. Take your business elsewhere.

Date of experience: July 24, 2020
Hawaii
1 review
0 helpful votes
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On 6/15/20 I made an order, order no. ******* for a total of $92.52. Then out of the blue on 7/22/20 I received a Refund Issued Notification for $80.42. One, I didn't request a refund and two, it wasn't for the full amount. It's not a good way to do business by charging a customer for $12.10 for nothing. I've made several attempts to try to communicate my frustration with eReplacementParts.com, but no real response.

Date of experience: July 24, 2020
Texas
1 review
0 helpful votes
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The Spring Clamp replacement part for my sander worked great! Exceptional quality and reasonably priced. Thanks eReplacementParts.

Date of experience: July 23, 2020
New York
1 review
0 helpful votes
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Still waiting
July 23, 2020

My order was processed and my payment taken very fast Unfortunately its been over 2 weeks and I still haven't received my replacement parts yet.

Date of experience: July 23, 2020
Hawaii
1 review
0 helpful votes
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I have a 14" Toro edger (Model No. *******A - 125-8275) and a 13" Homelite edger (Model No. UT******* - Part No. *******). I ordered two spool retainer caps for each. I received four caps -- only two fit on the Homelite edger, although labeled for the Toro. Two caps did not fit anything. At least two fit, but I will not order again.

Date of experience: July 23, 2020
Pennsylvania
1 review
0 helpful votes
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I ordered a replacement lid for my Crockpot brand multicooker. I received a name brand Crock pot lid which is identical to the original lid. Perfect fit! It was inexpensive, but the shipping was three times the price of the lid! The box it was shipped in was soaked in grease. No damage to the lid, though.

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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I order some extra hot rollers in Feb 2020. I kept getting emails saying that they are "backorder part(s) have not yet become available". Didn't get them until July 2020. A full 5 months. Luckily these are non essential items.

Date of experience: July 23, 2020
Georgia
1 review
0 helpful votes
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Would recommend and will be using again, correct parts at reasonable prices, shipping was also reasonable

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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I am very happy with the replacement pad for my orbital sander. The site was easy to use and the delivery was very fast.

Date of experience: July 23, 2020
Texas
1 review
0 helpful votes
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Part #s?
July 23, 2020

Part came wrong but fit another of my reels. No harm, no foul, but still need the one I thought that I ordered. Seems the shaft size has changed for the model of reel and the new drag nut has a larger nut in it. Will try again later...

Date of experience: July 23, 2020
California
1 review
0 helpful votes
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A customer service person sent me a label to return defective Bkack & Decker Hedge trimmer handle. But neither UPS or USPS would take it. I ended up buying 2 handles more. 3 total. You (currently?) have poor customer service on returns.

Date of experience: July 23, 2020
Ohio
1 review
0 helpful votes
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Replacement parts came very quickly. The gaskets and washers were thinner than the original parts, and did not feel as robust. They all fit properly. I was a little discouraged that the quality of replacement did not match the quality of the original.

Date of experience: July 23, 2020
Texas
1 review
0 helpful votes
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This was my first time to use eReplacement Parts and wasn't too sure about placing my order. However, I knew these were the parts I had to have and they worked perfectly. Thanks for bailing me out even during the COVID crisis.

Date of experience: July 23, 2020
Tennessee
1 review
0 helpful votes
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I ordered a /chuck screw weighed approximately 1 oz, the charge to ship was 8.95 which is high for such a small part.

Date of experience: July 23, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+398