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eReplacementPartsReviews 4,467

3.2

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eReplacementParts Reviews Summary

eReplacementParts has a rating of 3.2 stars from 4,467 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eReplacementParts most frequently mention customer service, timely manner and lawn mower. eReplacementParts ranks 2nd among Appliance Parts sites.

service
806
value
889
shipping
903
returns
261
quality
845
This company responds to reviews on average within 1 day

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Pennsylvania
1 review
0 helpful votes
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Always get what I need
September 17, 2020

EreplacementParts is the best. I can always find exactly what I need to fix my weedwacker and the parts are just right. Shipping is fast as well. I will always use them as long as I need something, which being a professional lawn mower now, will probably be alot.

Date of experience: September 17, 2020
Texas
1 review
0 helpful votes
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Will never purchase an item here again. I waited 3 weeks for my part. I rec'd my part for my tractor but it had the wrong gasket. I only needed the gasket but could not get only a gasket from this place. So I spent $18 for a useless piece. I TRIED contacting them via email and phone. Received an email back saying due to covid there may not be a response. You call and msg claims due to covid we are not answering phones. SERIOUSLY?! But wow you receive an email asking to give a review! Hmmm is anyone reading those? I received the exact part I needed from another company in 3 days. Yes most definitely will NOT buy from this place again! All I need is an RMA so I can return this useless item.

Date of experience: September 17, 2020
South Carolina
1 review
0 helpful votes
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Saw parts
September 17, 2020

I had ordered some blade mounting hardware for an olded skillsaw. I was sent the wrong parts even after the guy searched for what i needed and told mehe has what i need. When i called about this the new guy got me what i needed. But i had to pya for the new parts and wait for them and my refund.

Date of experience: September 17, 2020
Minnesota
1 review
0 helpful votes
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Great
September 17, 2020

Have ordered a couple times and they are extremely helpful... delivered on time will check with them first any time i need to fix tools. Also the youtube videos are great!

Date of experience: September 17, 2020
Virginia
1 review
0 helpful votes
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Great service
September 17, 2020

I ordered a drain pump for my washer. It arrived in a very timely manner and was very easy to install. My washer works again! Thank you!

Date of experience: September 17, 2020
Maryland
1 review
0 helpful votes
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Easy Peasy
September 17, 2020

I have ordered many parts from this co. And have never had a problem with orders or returns! My husband gives me the part, I Look it up on the site, checkout, receive a conformation EMAIL/ with tracking info and it's done.It helps a lot that I am a retired auto instructor. EASY PEASY

Date of experience: September 17, 2020
Nebraska
1 review
0 helpful votes
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Truth is fading
September 17, 2020

You make it sound like returns are simple, but you actually make it difficult, and then you make it financially punishing. I won't be doing business with you in the future!
Bob

Date of experience: September 17, 2020
Texas
1 review
0 helpful votes
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Never received order
September 17, 2020

Absolutely do not order anything from this company. I waited weeks for my prepaid order. It has never arrived. I was charged the price of the part plus shipping and handling. Finally, I was sent an email saying they were refunding my money for the part. They did refund the part money, but not the shipping and handling fee which was four times more than the cost of the part. Stay away from this company!

Date of experience: September 17, 2020
Colorado
1 review
0 helpful votes
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Never received order
September 16, 2020

I never received my order. I also purchased express delivery along with it. I have tried to contact support multiple times and I have not received any responses. It's been over a month now. I don't know what else to do besides take legal action to get my money back.

Date of experience: September 16, 2020
Florida
1 review
0 helpful votes
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My Black and decker hedge trimmer recently broke. I was able to locate the broken part and found it on their very easy to navigate site. The price was good and shipping was fast. I am happy to say my trimmer is working great and I did not have to lay out the money to buy a new one.

Date of experience: September 16, 2020
Arizona
1 review
0 helpful votes
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Great Service
September 17, 2020

Loved the quick turn around from ordering to receiving my part. It probally would of been faster except the mail is a bit slower these days.

Date of experience: September 16, 2020
Maryland
1 review
0 helpful votes
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Very good customer service, fast shipping, parts were clearly labeled and packaged well. I have used them many times, with an Overall great experience with a very easy website to navigate. I will be using eReplacementParts for all my reel parts needs!

Date of experience: September 16, 2020
California
1 review
0 helpful votes
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It did not fit mine and I can not even talk with no one on the phone. I got stuck with a item that does not work. DONT BUY IT!

Date of experience: September 16, 2020
Arizona
1 review
0 helpful votes
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My experience
September 16, 2020

I have ordered several items from eReplacementParts and have always had very good results. Only one time did I ever have a delivery problem. That was because a US Postal Service employee had falsified a delivery record. Even then, eReplacementParts issued me a full refund and replaced the order. I will continue to use their service- just not have anything delivered by the US Post Office.

Date of experience: September 16, 2020
Virginia
2 reviews
0 helpful votes
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Ready to grill
September 16, 2020

Ordered replacement parts for my grill. They came quick, parts looks great and made my grill like new. Thanks.

Date of experience: September 16, 2020
Florida
1 review
0 helpful votes
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Item did not fit properly. Is not perfect... terrible experience i waited for months to arrive and then it looks great and is teh right item the right shape all is right but idt does not close properly with the Top tap from the original part. Very disapointing

Date of experience: September 16, 2020
California
1 review
0 helpful votes
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This part saved my favorite kitchen appliance. The part was an exact match! It was initially on backorder, but your frequent email updates reassured me that my order was not forgotten... thanks so much!

Date of experience: September 16, 2020
Georgia
1 review
0 helpful votes
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Never Received
September 16, 2020

I ordered a replacement bowl for my slow cooker prior to the pandemic, still have not received it it has been about 7 months since then. Very few updates maybe 1-2 emails

Date of experience: September 16, 2020
South Carolina
2 reviews
0 helpful votes
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My weed eater cap cracked and wouldn't stay on to cover the spool. I found your company online and was easily able to order another cap for it just by looking at the pictures of parts on your website. I was amazed when it was shipped to me the next day and I was weeding my yard within 5 days! Thank you so much!

Date of experience: September 16, 2020
Utah
1 review
0 helpful votes
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1/2" Cordless Drill Repair.
September 16, 2020

I had two chucks go bad on two Milwaukee Cordless Drills. I found the parts I needed easily, and placed my order. These parts came to me quickly, and were exactly what I had ordered! The next time I need parts for equipment I have needing repair, I will be checking eReplacementParts.com first! Very Satisfied, Thanks!

Date of experience: September 16, 2020

From the business

Fix your equipment today - We offer repair parts, appliance parts, tool parts, diagrams, and repair advice for all major brands to make your repairs easy.


ereplacementparts.com
Midvale,, UT, United States
+398