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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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The website is not very user friendly on finding what you need. You think you're getting a deal until you check out and shipping is outrageous. I paid for the cheapest shipping and it was 3 days late getting here. The company annoys you with daily emails reminding you that you'll get a reminder when your item(s) ship, but no email came until the day the package arrived.
Finding the pants for my grandson was east through the Epic website. The piping that his middle school team wears was exactly what he needed so I'm pleased with the order.
I love the quality of the fabric. Epic sports has provide low cost, fast shipping for each of my orders placed. I HIGHLY recommend this vendor for your business needs.
My order arrived on time and quickly! I was able to personalize and get the jerseys to the team on time!
Item arrived quickly & is of great quality. Will make the perfect graduation gift for my son.
The socks fit my boys perfectly. I can't wait until football season
I've had mistakes made on the two orders I've done and Epic will not correct them. One of them caused me to have to make another order so I could get my little leage player the correct jersey. Now, that order is over a week late with no explanation.
Good customer service and product availability, with good pricing on quality gear.
Experience fine product too expensive for not good material.
This one was great. Thanks. Perfect timing. I will make more orders in the future.
The shirts I purchased were as correct size and color. I am very please with my purchase.
I did purchase something's off of the clearance and they had what appeared to be grease stains. I contacted the company and was told they are non refundable off of the clearance. I was not upset as they were very cheap.
The soccer's short leg length was a bit too short. I would pay more attention to the chart next time. I would recommend Epic Sports to anyone for sporting goods.
Do not believe shipping times - if there is a problem with your order, good luck talking to anyone. Website estimated 7 days total, 15 days later and the products have not shipped. EpicSports will not update ETA or offer any solutions other than "sorry about your luck". If you have 3 months to spare, maybe give EpicSports a shot, however if you need a product by a certain date then I would spend a few dollars more and order from a reputible company. I have no issues with quality but this compnay is unrealiable.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!