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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Fast delivery
All good
Love that I found this site. I've been using epic sports for the last two and a half years for my daughter's football needs. I've recommended things I've gotten from epic to fellow players.
Great Price, fast and reasonably priced shipping.
The socks are very affordable. There are many styles in the color we need, which is hard to find.
Great delivery and great product and prices keep up the good job
Good products and service
I wish I could have my shipment sent to my pmb box in the US since I'm there all summer anyway, and then I could save on shipping. Other than that, it's all good.
Great product, fast delivery! Thank you
I love my hat. I got a few and about to order a few more! They are comfortable and these hats are pretty much the only ones i wear and now order.
Good overall
Great Product and amazing prices. Shipping is quite high $$$. $32 dollars for 2 day shipping but takes more like 4 days to receive from Epic Sports. Champro and Augusta received in 2 days, so give yourself more time if its coing from Epic Sports.
Mobile version not very friendly. Overcharged for priority shipping and didnt even receive when we should have. The company was nice enough to refund shipping charges for the late shipping.
I mistakenly chose the same embroidery thread color as the back and a customer service person reached out to me to correct my selection prior to productions I appreciated this tremendously and am so happy he caught my mistake. We corrected the color and received my entire teams bags on time! Great quality and service!
Great service and product but this is the 3rd time I've received shirts that have dirt/dust on them
It's cool first time
Shipping took a little longer -maybe 7 business days? (I'm used to Amazon prime!) But my kiddos love champro pants so it was worth the wait!
Typing this so the survey can be done
Your website has a bit a of a retro feel, but workable.
It was very easy to navigate, and I found everything that I needed.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!